Thank you Doug for your response, again. To further share with LIST, This error " ARERR 514: Contents of the Status-History field in the flat file database are missing or invalid" was a result of exporting production schema without stopping the production database. (we can't stop production for test/qa environment). The Status-History on 15 records in Service mngt (incident form) were being updated at the time of export. So, once we imported to qa_environment, this error start to occurred on Escalations (aresc.log showed errno=514), Filter (arfilter.log showed USER: AR_ESCALATOR> **** 514), arerror.log ( ARERR 514: Contents of the Status-History field in the flat file database are missing or invalid") and POP-UP in WUT/MT (ARERR [514] Contents of the Status-History field in the flat file database are missing or invalid).
Since qa, I found to records and deleted. If this is production move, then we would have taken the outage and stop db and export schema appropriately. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/ARERR-514-Contents-of-the-Status-History-field-in-the-flat-file-database-are-missing-or-invalid-tp7334519p7352747.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
