LIST.ORG>
Date: Tuesday, August 29, 2017 at 12:09 PM
To: "arslist@ARSLIST.ORG" <arslist@ARSLIST.ORG>
Subject: Resources Sorting in Smart IT
**
Hi All
In Smart IT 1.5 when you display an Incident and select Resources you are
presented with a list of KB articles. Does any
Articles are always sorted by their relevance as determined by FTS (i.e. by
Weight).
Regards,
Abhijeet
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: 30 August 2017 00:40
To: arslist@ARSLIST.ORG
Subject: Resources Sorting
Hi All
In Smart IT 1.5 when you display an Incident and select Resources you are
presented with a list of KB articles. Does anyone know how the articles are
sorted? Is it by KB number, some keyword, weight, age?. Ideally if I have an
Incident for a customer, I would like the customer's
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