Re: Resources Sorting in Smart IT

2017-09-05 Thread Adams, Peter
LIST.ORG> Date: Tuesday, August 29, 2017 at 12:09 PM To: "arslist@ARSLIST.ORG" <arslist@ARSLIST.ORG> Subject: Resources Sorting in Smart IT ** Hi All In Smart IT 1.5 when you display an Incident and select Resources you are presented with a list of KB articles. Does any

Re: Resources Sorting in Smart IT

2017-08-29 Thread Gadgil, Abhijeet
Articles are always sorted by their relevance as determined by FTS (i.e. by Weight). Regards, Abhijeet From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: 30 August 2017 00:40 To: arslist@ARSLIST.ORG Subject: Resources Sorting

Resources Sorting in Smart IT

2017-08-29 Thread Brittain, Mark
Hi All In Smart IT 1.5 when you display an Incident and select Resources you are presented with a list of KB articles. Does anyone know how the articles are sorted? Is it by KB number, some keyword, weight, age?. Ideally if I have an Incident for a customer, I would like the customer's