ITSM 7.0.3 patch 7
Remedy ARS Server 7.1 patch 2
MS SQL Server 2005
Windows 2003
Hi,
When using the Requestor Console and submitting ticket I would like to
be able to Categorise and Assign to a particular goup the resultant
incident. This I would like to achieve by not using the summaries drop
You can create Incident Templates that are available for use in the
Requester Console (or is that what you're referring to as the
Summaries?). Those can be associated with CTI and Assignee information.
Apart from that, you'll have to customize the app.
Rick
On Tue, May 20, 2008 at 3:21 AM,
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