-766-4761
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Sharon-Michal Mamon-Meged
Sent: Wednesday, September 03, 2008 6:25 AM
To: arslist@ARSLIST.ORG
Subject: Fw: SLA Questions - Answers
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Applications Management
860-766-4761
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Sharon-Michal Mamon-Meged
Sent: Tuesday, September 02, 2008 8:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: SLA Questions - Answers
Hi ,
Thank's
Management
860-766-4761
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Lisa Westerfield
Sent: Wednesday, August 27, 2008 6:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLA Questions - Answers
That is correct, but you should still
discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Sharon-Michal Mamon-Meged
Sent: Thursday, August 28, 2008 12:27 AM
To: arslist@ARSLIST.ORG
Subject: Fw: SLA Questions - Answers
Hi Lisa .
Take a look : This is a screen shoots of one Attached SLA with no sla due
date information
@ARSLIST.ORG
Subject: Re: SLA Questions - Answers
The Due Date/Time will not calculate until the measurement period
starts. The Terms and Conditions of the Service Target determine
whether the target is Attached to an incident. Once the Measurement
Start When criteria is met, the Service Target changes
arslist@ARSLIST.ORG
Subject: Re: SLA Questions - Answers
I'm trying to find a Remedy Developer, do you think you could help me?
I would be most appreciative.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield
System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Sharon-Michal Mamon-Meged
Sent: Tuesday, August 26, 2008 11:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLA Questions - Answers
Hello Lisa .
Thank you for your answer .
If I understand correctly I am not suffused to see Attached
(ARSList)Subject
[EMAIL PROTECTED] SLA Questions - Answers
ORG
Sharon,
I split this off of the Task Question since it seems to be a separate
topic. Hope this info helps:
Attached: This means that the incident meets the goal criteria you have
configured in the SLM application Service Target. The Service Target
will attach as soon as the criteria is met
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