Re: SLA escalation

Hi Lyle, Please provide guidance regarding SLA escalation of IT Service desk for incident management console and change request console First level escalation - Geji Second level escalation - Davison Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management

SLA escalation

Hi there, Please provide guidance regarding SLA escalation of IT Service desk for incident management console and change request console First level escalation - Geji Second level escalation - Davison Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management

Re: SLA escalation of IT Service desk

...@emiratesnbd.com wrote: ** Hi there, The present status is: First level escalation - Davison Second level escalation – Geji Can anybody tell me how to change the SLA escalation of IT Service desk as below. First level escalation - Geji Second level escalation – Davison Thanks

Re: SLA escalation of IT Service desk

Hi there, The present status is: First level escalation - Davison Second level escalation - Geji Can anybody tell me how to change the SLA escalation of IT Service desk as below. First level escalation - Geji Second level escalation - Davison Thanks Regards Amanullah Software

SLA escalation of IT Service desk

Hi there, Can anybody tell me how to do the following changes. change the SLA escalation of IT Service desk as below. First level escalation - Geji Second level escalation - Davison Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk