Listers; We're back... And the solution was what I expected, the path for the Java version, but I wasn't aware on how Microsoft uses the ENV variables. For the record and as a knowledge for everyone.
1. Do not set up automatic JAVA (JDK or JRE) upgrades, be sure that they're turned of and even any sysadmin policies does not include them, unless the ARS owner is aware of. 2. Using JAVA_HOME and JRE_HOME env is not usefull, since Remedy reads the java variables from "Path" if no jre or jdk env is defined on it, the JAVA_HOME and JRE_HOME will be the source. Sympthoms: 1.- Java VM reading errors on arerror.log. 2.- Slow performance for User tool 3.- Web Services and Authentication errors. What to do: 1.- Have at least one jdk identified as supported on the server. 2.- Modify Path variable to ONLY use this defined jdk Thanks everybody for the ideas and comments appreciate having this good fellowship :) Cheers Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 4 Oct 2011 12:23:48 -0400 From: wirasat.sidd...@occ.treas.gov Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Do you guys do the database and Application server back up. You may want to consider restoring from the backup if it is in place. Thanks, Wirasat From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Tuesday, October 04, 2011 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** I've already checked that, even once the upgrade ended, I used the old ar.cfg file to start up the services, but just the same result.Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868P Please consider the environment before printing this emailThe information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 4 Oct 2011 09:16:20 -0400 From: remedy...@gmail.com Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** go to the backup folder and look for the ar.conf, find the ldap section and replace.. Hope that helps.. when installing it does make a copy.. nice... On Mon, Oct 3, 2011 at 7:06 PM, Hyunkel v2.0 <lord_dyna...@hotmail.com> wrote:** Now After running an installer with upgrade option service is up (previous set JAVA_HOME to a previous version of Java) It's a Win 2003 server with Oracle 10g (remote), now I'm having an issue while connecting to LDAP server: ARERR [8922] The authentication service is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this emailThe information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 18:21:55 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Hugo, An incompatible version of Java may do a lot of other things but cannot prevent the AR System from starting. The AR System Server itself does not depend on JRE or JDK, its sub systems such as web services, mid tier, email engine etc do.. So somehow I doubt the update of Java has caused that problem. Its something else. If its UNIX, have you changed the environment or the .profile of the user that starts the AR System in any way? I am assuming you are on windows because you said you updated only the ar.cfg file upon updating Java.. On UNIX you would have needed to update that in the server startup script too. What OS are you dealing with? What’s the version of the AR System and its database? Have you tried starting the server in a debug mode? Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 5:39 PMNewsgroups: public.remedy.arsystem.generalTo: arslist@ARSLIST.ORG Subject: CRITICAL - ARS Does not start ** Listers; I'm having one of those issues that everyone loves on your production environment. ARS doesn't start up, the error log only displays the startup message but armonitor indicates a timeout every 900 seconds; this came from a Java update, I ran the patch 11 installer just to try Remedy to pick up the new java version. I've tried to point the OS and the ar.cfg file to a latest java version but no luck, does anyone has seen this before? ThanksHugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this emailThe information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. 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