Re: SRD Questions are not visible to a few users

Hi Sandra Have you tried to run the browser on the users machine in incognito mode (private mode)? I have had some weird problems with users cookies and cache on their local machines. i found this out when I asked them to try in incognito mode and once my suspicious were confirmed I went into

Re: SRD Questions are not visible to a few users

Hi Sandra, Have you checked records for affected users directly in the User form? Almost sounds as if some basic permission group such as General Access might be missing in their permissions. Kind regards Jiri Pospisil -Original Message- From: Tauf Chowdhury [mailto:taufc...@gmail.com]

Re: SRD Questions are not visible to a few users - changing Subject to Load balancer issue

I added "General Access" to the affected login's User record. I logged in as the user and Yeah, questions are displayed. Then after discussing with my colleague, I decided to do a deeper dive and logged in directly to each of our mid-tiers/app server instead of thru the load balancer. (Sorry to

SRD Questions are not visible to a few users

ARS & ITSM 8.1.01 Service Request Management SRDs in use since January 2015, entitled to all of a our Company users, are designed to create Incidents. Works fine - No issues submitting the request. EXCEPT we have random users that although they can view the SRD categories and "Request Now" a

Re: SRD Questions are not visible to a few users

Have you tried different browsers? The questions part of SRM open in a data viz. I've seen some browsers freak out on this. Sent from my iPhone > On Oct 14, 2015, at 5:18 PM, Hennigan, Sandra, CTR, DSS > wrote: > > ARS & ITSM 8.1.01 > Service Request Management