My customer has requested 2 customizations on the Request Entry Console.
1. When you hover a popular Knowledge Article, they want the Title of the KA to Display. It currently reads "Popular Knowledge Articles" Same thing with the Popular Requests. 2. The icons next to the popular Knowledge Article, they want to change depending on the Knowledge Type. So if it is a Decision Tree it has one icon, a Known Error a different icon, etc. Before I started digging into this to find the level of effort, I was wondering if anyone has already done either of these customizations and could point me in the right direction. Thanks Kevin
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