Hi all,
I have a silly question but i'm not sure. I can't check now if I want to
send a notification to an assigned Group with a filter (Notify) in the To
field I can write the name of the group.
Is this ok or I may write perhaps the group id (of the group table, not
support group table) or
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Just went through this yesterday. You have to use the Group name in the Group from, not CTM:SupportGroup. By default your Support Group names in the Group form are a number, something like 150. Doing notifications for Assignee Group in Incident, Problem, etc works fine as they built the
: Thursday, February 11, 2010 9:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Sending notifications to assigned Groups in HelpDesk (7.5) through
filters
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Just went through this yesterday. You have to use the Group name in the Group
from, not CTM:SupportGroup. By default your Support Group names
tsm.unt.edu/
From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly DeaverSent:Thursday, February 11, 2010 9:25 AMTo:arslist@ARSLIST.ORGSubject:Re: Sending notifications to assigned Groups in HelpDesk (7.5) through filters
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Just went through this y
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