Sending notifications to assigned Groups in HelpDesk (7.5) through filters

2010-02-11 Thread Alberto Mel.
Hi all, I have a silly question but i'm not sure. I can't check now if I want to send a notification to an assigned Group with a filter (Notify) in the To field I can write the name of the group. Is this ok or I may write perhaps the group id (of the group table, not support group table) or

Re: Sending notifications to assigned Groups in HelpDesk (7.5) through filters

2010-02-11 Thread Kelly Deaver
** Just went through this yesterday. You have to use the Group name in the Group from, not CTM:SupportGroup. By default your Support Group names in the Group form are a number, something like 150. Doing notifications for Assignee Group in Incident, Problem, etc works fine as they built the

Re: Sending notifications to assigned Groups in HelpDesk (7.5) through filters

2010-02-11 Thread strauss
: Thursday, February 11, 2010 9:25 AM To: arslist@ARSLIST.ORG Subject: Re: Sending notifications to assigned Groups in HelpDesk (7.5) through filters ** Just went through this yesterday. You have to use the Group name in the Group from, not CTM:SupportGroup. By default your Support Group names

Re: Sending notifications to assigned Groups in HelpDesk (7.5) through filters

2010-02-11 Thread Kelly Deaver
tsm.unt.edu/ From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly DeaverSent:Thursday, February 11, 2010 9:25 AMTo:arslist@ARSLIST.ORGSubject:Re: Sending notifications to assigned Groups in HelpDesk (7.5) through filters ** Just went through this y