Matt - Thank you for posting these very thorough instructions. This
worked like a charm! I'm still on SRM 2.2 and an upgrade is nowhere in
sight. This will prevent many misunderstandings with our users.
Christine
On Aug 17, 1:26 pm, Matthew Perrault matthew.perra...@genmills.com
wrote:
We had
,
Rambabu Rudra
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Christine
Sent: Wednesday, August 18, 2010 4:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service Request Management Portal best practices-disabling Add
to cart
We had the same problems with the Add To Cart functionality.
Here's what we did to disable it:
1) Go to the Data Visualization Module form in Remedy.
2) Take the SRMSServiceRequestBrowser.jar file and save it to disk
3) Save a backup copy of it
4) Open it with Win Zip
5) Locate the files:
Thanks much Matt! I'm definitely going to test this in my dev
environment. The add-to-cart button causes us many headaches.
On Aug 17, 1:26 pm, Matthew Perrault matthew.perra...@genmills.com
wrote:
We had the same problems with the Add To Cart functionality.
Here's what we did to disable it:
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