Solved?: ITSM 7.0 installation failing on ARS 7.0.01

2006-10-26 Thread strauss
Support says that this is a known issue (that has not made the knowledgebase yet, I guess) with the following resolution: This is caused by the SHARE:Application_Properties records for Assignment Engine. When it used to say 7.0 as the version, the ITSM 7.0 installers would accept it and move on.

Re: Solved?: ITSM 7.0 installation failing on ARS 7.0.01

2006-10-26 Thread Gareth Oliver
** Hi Chris,AM,PM,IM,CM have been observed has having the same issue. We did the hack that is described in the article here to enable us to complete the installation of the full suite.Note also that you will get an issue With CMDB V2 patch 1, same fix will help there. i.e. if you have the 7.0.1