Re: Standard for Old tickets

2011-12-01 Thread Sathish Kumar
Mark, I agree with Shawn comments 100%, its the Incidnet Process Owner who should get a report with the assignee and the assignee manager info on frequent basis with such exception incidents that are open, so that the Process owner can take it up with the Assignee and Assignee Manager

Standard for Old tickets

2011-11-30 Thread Brittain, Mark
Hi All, This is probably a common problem. I have some open tickets that are 3-4 years old and the assigned person has never gone back to close. My thinking is if the ticket is open for more than a year, it's a dead issue. As such I would like to go in an close these to get them out of the

Re: Standard for Old tickets

2011-11-30 Thread Pierson, Shawn
: Wednesday, November 30, 2011 10:43 AM To: arslist@ARSLIST.ORG Subject: Standard for Old tickets ** Hi All, This is probably a common problem. I have some open tickets that are 3-4 years old and the assigned person has never gone back to close. My thinking is if the ticket is open for more than a year

Re: Standard for Old tickets

2011-11-30 Thread Peters, Ron
:43 AM To: arslist@ARSLIST.ORG Subject: Standard for Old tickets ** Hi All, This is probably a common problem. I have some open tickets that are 3-4 years old and the assigned person has never gone back to close. My thinking is if the ticket is open for more than a year, it's a dead issue

Re: Standard for Old tickets

2011-11-30 Thread Jim Manara
ubject: Re: Standard for Old tickets From: "Pierson, Shawn" shawn.pier...@sug.com Date: Wed, November 30, 2011 9:55 am To: arslist@ARSLIST.ORG ** I personally would not make such a decision on what to do to those tickets. Instead, the process owner of Incident Management

Re: Standard for Old tickets

2011-11-30 Thread Brittain, Mark
Thanks for the input. Had not considered the survey piece, nice catch. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jim Manara Sent: Wednesday, November 30, 2011 1:06 PM To: arslist@ARSLIST.ORG Subject: Re: Standard for Old tickets ** Also

Re: Standard for Old tickets

2011-11-30 Thread Joe Martin D'Souza
: Brittain, Mark Sent: Wednesday, November 30, 2011 1:18 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Standard for Old tickets ** Thanks for the input. Had not considered the survey piece, nice catch. Mark From: Action Request System discussion list