Re: Solved: Suppress some notifications

2013-10-25 Thread Carl Wilson
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Barber, Sue Sent: 25 October 2013 18:06 To: arslist@ARSLIST.ORG Subject: Re: Solved: Suppress some notifications ** Carl - Maybe we should go into business together!! Glad we were able to help =) Sue From: Action

Re: Suppress some notifications

2013-10-25 Thread Ken Pritchard
nt: Friday, October 25, 2013 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Suppress some notifications ** Hi Sue, That is a very good idea. I would like to do this on the HPD filter that starts the process rather than the NTE filter that actually does the notify because it is used by other ap

Re: Solved: Suppress some notifications

2013-10-25 Thread Barber, Sue
IST.ORG> Subject: Re: Suppress some notifications ** Hi, All the ITSM Notifications have the "_SetTag" appended to the Filter and operate in the 800-900 range. E.g. HPD:INC:NTCustConfirm_851_SetTag Kind Regards, Carl Wilson http://www.missingpiece

Solved: Suppress some notifications

2013-10-25 Thread Brittain, Mark
Hi Carl & Sue Your combined answers were exactly what I was look for. Thanks Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, October 25, 2013 11:42 AM To: arslist@ARSLIST.ORG Subject: Re: Suppress some notificat

Re: Suppress some notifications

2013-10-25 Thread Carl Wilson
ssion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: 25 October 2013 16:17 To: arslist@ARSLIST.ORG Subject: Re: Suppress some notifications ** Hi Sue, That is a very good idea. I would like to do this on the HPD filter that starts the process rather than the NTE f

Re: Suppress some notifications

2013-10-25 Thread Barber, Sue
Not sure what you mean by 'start the process', which process? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, October 25, 2013 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Suppress some notifications ** Hi

Re: Suppress some notifications

2013-10-25 Thread Brittain, Mark
) [mailto:arslist@ARSLIST.ORG] On Behalf Of Barber, Sue Sent: Friday, October 25, 2013 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: Suppress some notifications ** You might also be able to limit the email going out based on the user who is creating the tickets. If your event monitor has a specific user

Re: Suppress some notifications

2013-10-25 Thread Brittain, Mark
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Friday, October 25, 2013 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: Suppress some notifications ** Mark, Are the Customer*+ and Contact+ the "automated user"? Can you set the mail ad

Re: Suppress some notifications

2013-10-25 Thread Barber, Sue
ction Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Friday, October 25, 2013 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: Suppress some notifications ** Mark, Are the Customer*+ and Contact+ the "automated user"? Can you set the mail a

Re: Suppress some notifications

2013-10-25 Thread Reiser, John J
n Behalf Of Brittain, Mark Sent: Friday, October 25, 2013 10:47 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Suppress some notifications ** Hi All & TGIF, I have a requirement for an Incident where under certain conditions, the notification on create and close are not to be sent to the Cu

Suppress some notifications

2013-10-25 Thread Brittain, Mark
Hi All & TGIF, I have a requirement for an Incident where under certain conditions, the notification on create and close are not to be sent to the Customer*+ or the Contact+. One option would be to globally disable these notifications at the notification engine level but since this is the exce