discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Barber, Sue
Sent: 25 October 2013 18:06
To: arslist@ARSLIST.ORG
Subject: Re: Solved: Suppress some notifications
**
Carl -
Maybe we should go into business together!! Glad we were able to help =)
Sue
From: Action
nt: Friday, October 25, 2013 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Suppress some notifications
**
Hi Sue,
That is a very good idea. I would like to do this on the HPD filter that
starts the process rather than the NTE filter that actually does the notify
because it is used by other ap
IST.ORG>
Subject: Re: Suppress some notifications
**
Hi,
All the ITSM Notifications have the "_SetTag" appended to the Filter and
operate in the 800-900 range.
E.g.
HPD:INC:NTCustConfirm_851_SetTag
Kind Regards,
Carl Wilson
http://www.missingpiece
Hi Carl & Sue
Your combined answers were exactly what I was look for. Thanks
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Friday, October 25, 2013 11:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Suppress some notificat
ssion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: 25 October 2013 16:17
To: arslist@ARSLIST.ORG
Subject: Re: Suppress some notifications
**
Hi Sue,
That is a very good idea. I would like to do this on the HPD filter that
starts the process rather than the NTE f
Not sure what you mean by 'start the process', which process?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Friday, October 25, 2013 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Suppress some notifications
**
Hi
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Barber, Sue
Sent: Friday, October 25, 2013 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Suppress some notifications
**
You might also be able to limit the email going out based on the user who is
creating the tickets. If your event monitor has a specific user
Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Friday, October 25, 2013 10:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Suppress some notifications
**
Mark,
Are the Customer*+ and Contact+ the "automated user"?
Can you set the mail ad
ction Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Friday, October 25, 2013 10:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Suppress some notifications
**
Mark,
Are the Customer*+ and Contact+ the "automated user"?
Can you set the mail a
n Behalf Of Brittain, Mark
Sent: Friday, October 25, 2013 10:47 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Suppress some notifications
**
Hi All & TGIF,
I have a requirement for an Incident where under certain conditions, the
notification on create and close are not to be sent to the Cu
Hi All & TGIF,
I have a requirement for an Incident where under certain conditions, the
notification on create and close are not to be sent to the Customer*+ or the
Contact+. One option would be to globally disable these notifications at the
notification engine level but since this is the exce
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