, Kelly
Sent: Tuesday, July 26, 2011 11:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Ticket data content issues (Healthcare Industry)
**
Lee is right, a disclaimer to inform users will help protect the company from
responsibility for user actions.
I would recommend as well:
1. Disallow guest
To: arslist@ARSLIST.ORG
Subject: Re: Ticket data content issues (Healthcare Industry)
**
Shane,
Someone from HCA should be on this list who could answer in greater detail,
but... at one time, they had customized Remedy to include some legalese that
was presented to the Remedy user upon logging
, 2011 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Ticket data content issues (Healthcare Industry)
**
I have had a request from our security officer to find out if there are any
specific security concerns we should be aware of in relation to processing
Incident tickets in a healthcare environment
I have had a request from our security officer to find out if there are any
specific security concerns we should be aware of in relation to processing
Incident tickets in a healthcare environment. I think he is specifically
looking at the Summary, Notes and Work Info data that could be entered
The concerns as I understand them are around privacy and tracking who can
and has accessed private patient information. Some companies get past that
by logging each time a record is viewed and certain fields have been
modified. Others create separate fields for sensitive information, and
Shane,
HIPAA is a concern in Healthcare institutions so you need to make sure
that either the techs aren't entering in any patient related data into
the open text fields or that the tickets are viewable only by authorized
individuals.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging
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