Re: Tying Approvals to CIs

Hi Rick, One approach would be to build some workflow to populate a field with the Approver(s) that you could use in a custom Approval process. As there are Approval fields (Hidden) already on the Change request form, you can re-use these to place in the Approver(s) into this field where the

Re: Tying Approvals to CIs

:Tying Approvals to CIs Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** ARS/ITSM 7.0.2 I am pretty sure there is a way to do this, but it's currently eluding me. We want to associate CIs (Business Processes) to a Change Request, and have a person

Re: Tying Approvals to CIs

Subject:Tying Approvals to CIs Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** ARS/ITSM 7.0.2 I am pretty sure there is a way to do this, but it's currently eluding me. We want to associate CIs (Business Processes) to a Change Request, and have

Tying Approvals to CIs

ARS/ITSM 7.0.2 I am pretty sure there is a way to do this, but it's currently eluding me. We want to associate CIs (Business Processes) to a Change Request, and have a person associated with that CI to be automatically included in the Approval notification process for that RFC. So how can I do