We are currently on ARS 7.1 patch 3 Atrium CMDB 2.1 patch 2 ITSM 7.0.3 patch 9 Windows/SQL Server
We are trying to upgrade to 7.6.4 of ITSM and ARSystems. We completed the upgrade in our test lab 6 months ago. Now the process Crashes with the Atrium 7.6.4 upgrade about 65% complete. We are now trying to upgrade to 7.5 and then to 7.6.4 but we didn't have to do this 6 months ago. BMC Support has suggested a couple of things that didn't work. Each effort results in 18 hours of start over and reinstall. Each Crashes at the same place. My SQL engineer needs a solution. Does anyone know how to get a plan that will work? Does anyone have a proven upgrade path that worked? Thanks ************************************* Lee Marsh, PSM Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Email: lee.ma...@usdoj.gov ************************************* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
