All,
One of our app developers is having an issue that I'm hoping someone
here can shed some light on. He has a custom .NET application that uses
the HPD_Incident Interface_CREATE_WS web service to submit requests. So
the Incident is created successfully, and using fiddler, we saw that
Remedy is
To: arslist@ARSLIST.ORG
Subject: Web Services with ITSM
**
Hi all,
I have a customer who wishes to use Web Services as their main
communication between two ITSM systems for incident problem and change. I know
this is possible but I was wondering if any of you have had any
:* Tuesday, June 15, 2010 9:14 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Web Services with ITSM
**
Hi all,
I have a customer who wishes to use Web Services as their
main communication between two ITSM systems for incident problem and change.
I know this is possible but I
Hi all,
I have a customer who wishes to use Web Services as their
main communication between two ITSM systems for incident problem and change.
I know this is possible but I was wondering if any of you have had any
experiences with this with regards to good or bad really. Also
Kellett danny.kell...@strategicworkflow.com
To: arslist@ARSLIST.ORG
Sent: Tue, Jun 15, 2010 9:14 am
Subject: Web Services with ITSM
**
Hi all,
I have a customer who wishes to use Web Services as their main
communication between two ITSM systems for incident problem and change. I
, ease of use,
stability etc of web services with ARS.
Thanks
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: 15 June 2010 14:19
To: arslist@ARSLIST.ORG
Subject: Re: Web Services with ITSM
** You need to provide more
...@strategicworkflow.com
To: arslist@ARSLIST.ORG
Sent: Tue, Jun 15, 2010 9:22 am
Subject: Re: Web Services with ITSM
**
Hi,
Yes I know of many better solutions J but its what the customer has asked.
The requirement is three communications within the lifecycle of the incident
(for example). I have
On the SSL part of the question, there is a KB - (KM-00020740) dealing
with web services over SSL. We've been having a difficult time trying to
get it set up - especially through the Dev Studio. The Admin tool seems a
bit more forgiving/informative on the errors. From past experience, DSO
Thanks for the info. Yes I wish they would use something other than WS too.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of pritch
Sent: 15 June 2010 14:51
To: arslist@ARSLIST.ORG
Subject: Re: Web Services with ITSM
Java Messaging Services is the answer. DSO isn't a real message based
system of distributing data, and webservices are a little year 2000.
SSL will require configuration of the VM created by AR System Server if I
recall correctly - there's some ar.cfg files to set the VM properties (SSL
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