Re: Workflow Concern

Hi, It is not recommended to write custom code to perform normalization activity. Atrium has OOB capability to perform normalization, you may need to debug it and find out root cause for failure. Check atrium log in atrium folder where it would be easy to identify root cause. search in log

Workflow Concern

Hi, We tried to set a normalization rule for a class of CIs and it was not working properly. If we used a filter to set a field attribute in class BMC_OperatingSystem - would the filter be more of a performance hit? Not sure of how the workflow is queried/modified thru the normalization