(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Thursday, April 21, 2011 21:11
To: arslist@ARSLIST.ORG
Subject: Re: notification on work info update
**
Not only would that be great as OOTB but I think the incident needs to be
flagged in some way as Needing Action as a result
on work info update
ITSM 7.0.03
Isn't there a OOB notification that goes out to the assignee when another
person updates the work info of an incident? Thought I saw this somewhere ---
Marcelo
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, April 14, 2011 12:11 PM
To: arslist@ARSLIST.ORG
Subject: notification on work info update
ITSM 7.0.03
Isn't there a OOB notification that goes out to the assignee when another
person updates the work info of an incident? Thought I saw this somewhere
---
Marcelo
JD
I'll second that. I've done this at 3 other places so far. It is trickier
than you might think, though. As I real we had to create the work info and then
go back and read the attachments from the Email attachments form.
Doug
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Doug Blair
+1 224-558-5462
Sent from my iPad2
Any
To: arslist@ARSLIST.ORG
Subject: Re: notification on work info update
JD
I'll second that. I've done this at 3 other places so far. It is
trickier than you might think, though. As I real we had to create the
work info and then go back and read the attachments from the Email
attachments
ITSM 7.0.03
Isn't there a OOB notification that goes out to the assignee when another
person updates the work info of an incident? Thought I saw this somewhere ---
Marcelo
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