Re: notification on work info update

2011-04-22 Thread Murnane, Phil
(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Thursday, April 21, 2011 21:11 To: arslist@ARSLIST.ORG Subject: Re: notification on work info update ** Not only would that be great as OOTB but I think the incident needs to be flagged in some way as Needing Action as a result

Re: notification on work info update

2011-04-21 Thread Guillaume Rheault
on work info update ITSM 7.0.03 Isn't there a OOB notification that goes out to the assignee when another person updates the work info of an incident? Thought I saw this somewhere --- Marcelo ___ UNSUBSCRIBE or access

Re: notification on work info update

2011-04-21 Thread JD Hood
, April 14, 2011 12:11 PM To: arslist@ARSLIST.ORG Subject: notification on work info update ITSM 7.0.03 Isn't there a OOB notification that goes out to the assignee when another person updates the work info of an incident? Thought I saw this somewhere --- Marcelo

Re: notification on work info update

2011-04-21 Thread Doug Blair
JD I'll second that. I've done this at 3 other places so far. It is trickier than you might think, though. As I real we had to create the work info and then go back and read the attachments from the Email attachments form. Doug -- Doug Blair +1 224-558-5462 Sent from my iPad2 Any

Re: notification on work info update

2011-04-21 Thread Andrew C Goodall
To: arslist@ARSLIST.ORG Subject: Re: notification on work info update JD I'll second that. I've done this at 3 other places so far. It is trickier than you might think, though. As I real we had to create the work info and then go back and read the attachments from the Email attachments

notification on work info update

2011-04-14 Thread Martinez, Marcelo A
ITSM 7.0.03 Isn't there a OOB notification that goes out to the assignee when another person updates the work info of an incident? Thought I saw this somewhere --- Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at