Dear arlisters,
Anyone would like to share the steps/experience on how to set up a
pre-production/test environment for ARS7.1/CMDB2.1/ITSM7.0.3.
We have a server group consisting of two nodes (node1 passive and node2 active)
pointing to the same database:
DB: Database MS
You simply need to create the ARSystem ODBC data source on the client. Drill
down into your Control Panel and select ODBC if on Vista and create a new DSN
using the AR System ODBC Driver. You should then be able to run the report.
Craig Carter
Information Technology Manager, RSP
ARS 7.5 patch 003
Atrium CMDB 7.5 patch 003
Hi Listers,
Administrators are supposed to have full access to the Atrium Console per
documentation even though you lose access to the 'Class Manager'
application once you map a group to the Role tied to accessing the 'Class
Manager' application.
Do you have an ODBC driver for your ARSystem?
Assuming you're on windows, go to ODBC Data Source Administrator click Add
Select ARSystem ODBC Driver Data Source Name: ARSystem
Marcelo
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN
Folks,
I am looking into the possibility to implement our branding standard for ITSM
Suite 7.5 where the logo colour and fonts meets our own standard. Our external
customers are exposed to the Requester Console and our marketing people don't
like what they see.
I have done this in previous
Looking to add custom fields to Notification Message Tag:
CHG-APR-ApprovalNTForIndividual
Can anyone help in identifying the filters which push data from
CHG:APDetailSignature to NTE:SYS-NT Process Control.
I have added my fields to the SYS:Form Field Selection form
I have updated the filter
Check out chapter three of the BMC Remedy Mid Tier Guide. It deals with
which stylesheet rules to change for individual form elements. As far as
the logo across the top of each form, I don't think that's defined in a
CSS rule; I believe you have to specify a logo on each form you wish to
change
Marcelo,
See this doc:
http://communities.bmc.com/communities/docs/DOC-8831
It's a generic document about customizing notifications in ITSM. The specific
answer you are looking for (fields on approval related forms), I suspect, is
not there, but it's a good reference document and might give you
Thanks Mike,
I have done my homework and I am well aware of chapter three in the mid-tier
manual. It gives you the basic principle of how to customize style sheets with
AR System.
In the past I have done plenty of work with Style Sheets with or without
Remedy. I have not done any css work
Rabi,
Thank you for the doc. I've briefly read it but will look at in more detail.
I have done almost everything specified in the doc with the exception of
modifying the filters which push data to the NTE:SYS.. control forms. For
example:
Filter NTE:SHR:TranslateNotificationMessageAPR_135
You do not need to run the upgrade option.
Since you have cloned both the application and the database servers, all you
would need to do is, massage the configuration files, and services to
reflect the new server names wherever applicable. Do not forget massaging
the armonitor file as well. That
Let me see if I have this correct... You created a web service thru the Admin
tool and you can see the WSDL on the WSDL tab of the web service definition
window. You try to create a filter to consume that web service and it reports
the error.
Did you copy and paste the URL viewed on the WSDL
Can this be done via filter mapping or does this require some
middle-ware?
I'm trying to consume a complex web service from an external source and
have hit a snag with the filter mapping.
The construct/hierarchy of the web service is:
Location (top of hierarchy) //i.e. some address
Hello All,
Below is the problem and way I was trying to handle it
C_list contains comma separated values of group Id’s. this list contains all
the group id’s associated to a particular login name.
C_list= (1,15005,85,83,84,805)
This variable will be holding up dynamically
I am pulling asset records from a Remedy 5.5 system into a brand new
Remedy 7.6 system. I have imported most of the records and poked them
into their correct classes but now I need to build the asset-to-asset
relationships and I have hit a wall. All component records in the 5.5
system were
Don't cursors have to run on the Primary Key? Or one has to exist on the
table in question? I can't remember exactly but I do recall something
about cursors not declaring correctly with a PK.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of amit dw
What is the error that you are getting?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of amit dw
Sent: Tuesday, February 16, 2010 4:20 PM
To: arslist@ARSLIST.ORG
Subject: SQL help needed
**
Hello All,
the error points to the Fetch statement Fetch C1 into froup_id,group_name
It will be great if somebody has done sql manipulations on the C104 filed of
the t9(User Form)
On Tue, Feb 16, 2010 at 3:37 PM, Joe D'Souza jdso...@shyle.net wrote:
**
What is the error that you are getting?
Joe
First, What database are you using? ( It looks like you may be using Oracle,
but it would be nice to be sure)
Second, What is it you are trying to do? Are you trying to get a list of all
users that are in a specific group or a list of users that are all in a
specific set of groups?
Third,
We are discovery 1.6.
For our configuration, is it possible to separate the data files from the
application binaries? To save space, our Management wants to put the
Discovery application binaries on 1 drive, and the Discovery data files on
another drive.
Have you tried retrieving the same using a simple select statement using a
like clause? I do not see a distinct advantage of using a cursor to retrieve
what you are trying to.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on
The second statement should be
select count(*) from t9 where c104 like '1; %' or c104 like '% 1; %';
However I would rather use the view name of the user form which is user_x
instead of t9 because if you are writing code that needs to be migrated
across servers, writing SQL statements on the T
Joe,
Thanks for the response but the query on C104 doesnt catches it and if we
give like '1%' it throws up lot of results.
I was trying to write stored procedure for getting the names, but there also
i am facing issues because of the variable containing mutliple values
deliminated by ';'
it
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Dear All,
I would like to know if there is a way that we can do some settings on forms
and workflow objects (Active links , filters, escalations) to prevents any
one else from doing any modification??
I am not sure if at all this can be done
Please share your thoughts
Regards
Renjini
Any Administrator user has the right to modify any form..
The only possible way to do what you want to do (with some limitations), is
to have only one single Administrator user whose access obviously is
password protected, and a bunch of sub-Administrators each having an
individual login and
Appreciate the Pointer..Will work on that and update with the results;
On Tue, Feb 16, 2010 at 4:57 PM, Joe D'Souza jdso...@shyle.net wrote:
**
The reason that '1%' will throw a lot of results some of which are not
relevant is because by that you are indicating that all records that have
**
Hello,
Can anyone tell me what status reasons
are available for a Cancelled problem investigation in ITSM 7.6? I
didn't see a list in the docs anywhere and I don't have 7.6 installed anywhere.
We are on ITSM 7.0.3 patch 9, and the
only status reason for cancelled is Duplicate Investigation.
Well, since those are stored as form data, technically, they wouldn't be
customizations, just configuration changes, right?
Rick
On Tue, Feb 16, 2010 at 4:02 PM, Thad K Esser tkes...@regence.com wrote:
**
Hello,
Can anyone tell me what status reasons are available for a Cancelled
problem
**
Almost.
(This applies to 7.0.3, haven't seen
7.6 yet) There's a hidden enumerated field Invesitgation Status Reason
(I just noticed the spelling - nice) that gets set with whatever the user
chooses from the z1D_Status_Reason field (which is the one that they see
and is display only). Workflow
We started seeing very intermittent problems with the User Tool not responding
while testing 7.5.00.003a, mainly with the Incident Console and form. This may
have coincided with the recent update of Adobe Flash Player, as well. It
became a problem across the board after we installed
Well... You can also lock the workflow too.
However that should only be done under extreme conditions. (Like
trying to sell ARS applications.)
Or was that removed in 7.5 ? [ I have not looked for it in that version.]
--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS =
It's still there - just not used anymore by BMC as a selling model. And yes,
it'd be an extreme solution to this issue. ;-)
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in
Many thanks Joe.
This is exactly what I needed to know. No need for manuals .-)
--- En date de : Mar 16.2.10, Joe D'Souza jdso...@shyle.net a écrit :
De: Joe D'Souza jdso...@shyle.net
Objet: Re: Setting up a pre-production server.
À: arslist@ARSLIST.ORG
Date: Mardi 16 février 2010, 19h39
**
Hi,
As long as the files actually reside in different directories, you could
allways have different directories go to different hard drives.
In Unix/Linux it is very easy to link a directory, or even individual
files, to wherever you want in the file system.
On Windows, I think you must mount a
if you turn on sql-logging and search for users belong to administrator
group you will see a statement like this.
SELECT * FROM ( SELECT
T31.C1,C101,C536870913,C8,C536870912,C54000,C54002 FROM T31
WHERE ((T31.C104 LIKE '1;%') OR (T31.C104 LIKE '% 1;%') OR (T31.C104
LIKE '%;1;%')) ORDER
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