Re: Urgent: ARS NET API Error

2010-09-17 Thread Gopal-SRG
Hi Lyle, As suggested by you i have updated the system path with the api dlls folder. Hurray..it worked properly.:):) Thanks a lot Regards, Gopal Lyle Taylor wrote: If I'm understanding what you wrote below correctly, you created or updated a USER environment variable for the Path? If

Re: 'ISNUMBER' function?

2010-09-17 Thread Misi Mladoniczky
Hi, Are we not complicating things here? Why not use this simple strategy? Run If: 'SerialNumber' LIKE [^0-9] Action: Message Error This will match non-digit characters, and I have used it since version 2.0 :-) Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR

Re: 'ISNUMBER' function?

2010-09-17 Thread Misi Mladoniczky
Oops, Forgot the wildcard characters in the LIKE statement: It should read like this and nothing else: Run If: 'SerialNumber' LIKE %[^0-9]% Action: Message Error Best Regards - Misi, RRR AB, http://rrr.se Hi, Are we not complicating things here? Why not use this simple strategy?

AW: How to find filters/escaltions with DSO action

2010-09-17 Thread Andreas Müller
Hello Fred, thanks for your Information, this was helpful for me too. Best regards to all members Andreas -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Grooms, Frederick W Gesendet: Donnerstag, 16. September

ARAPI.NET

2010-09-17 Thread Daniel Condrea
Hello All, We are planning to migrate to 7.6 and using ARAPI.NET on the production server. What is the future of ARAPI.NET? Thank you, Daniel * This message and any attachments (the message) are confidential and intended solely for the addressees. Any

OT: 'ISNUMBER' function?

2010-09-17 Thread Reiser, John J
So like Claude Debussy you found the silence between the notes. ;^.) --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. -

user not autenticating with LDAP

2010-09-17 Thread Nair, Rajesh IN BOM SISL
Dear List Need you help here In the old system(midtier) which is on win2k if a user log in with employee roll no system given a message saying this is a first you logged in.. BLAH BLAH and the user information is created in the People form. Now in the new midtier machine which on windows 2003

Re: user not autenticating with LDAP

2010-09-17 Thread Schryver, Curt
Not familiar with this specific problem, but could your users be getting authenticated as Guest users on the new machine? Curt A. Schryver 717-810-2109 tel cschry...@te.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On

Re: user not autenticating with LDAP

2010-09-17 Thread Nair, Rajesh IN BOM SISL
In the server info setting Allow Guest is unchecked and Authenticate Unregistered User is Kept Checked. Regards Rajesh From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Schryver, Curt Sent: Friday, September 17, 2010

Service Catalog CMDB Admin Access

2010-09-17 Thread Boyd, Rebecca E.
Good morning, Does anyone know of a way to give someone access to the Service Catalog without giving them full CMDB administrator access? Atrium CMDB 7.5.00 patch 3 Thanks and TGIF! Rebecca Rebecca Boyd Application Administrator Information Systems 336.758.5671

Re: Service Catalog CMDB Admin Access

2010-09-17 Thread Roger Justice
** Atrium Admin Guide provides details concerning Permissions. You may need to add a new group to tie to a role to do what you need. -Original Message- From: Boyd, Rebecca E. boy...@wfu.edu To: arslist arslist@ARSLIST.ORG Sent: Fri, Sep 17, 2010 8:49 am Subject: Service Catalog

AW: How to find filters/escaltions with DSO action

2010-09-17 Thread Andreas Müller
Hello fred, thanks for this Information, it helped me too and is very easy to use. Best regards Andreas -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Grooms, Frederick W Gesendet: Donnerstag, 16. September 2010

Re: user not autenticating with LDAP

2010-09-17 Thread Nair, Rajesh IN BOM SISL
Dear List, I have just seen this in the midtier log Sep 17, 2010 6:01:43 PM - WARNING (com.remedy.midtier.WORKFLOW): (Thread 15) Caught exception while binding action list - dropping action: ARERR [-1] Message not found Can any one tell me what is this talking about? Regards Rajesh Nair

Relation between CI and people

2010-09-17 Thread Andreas Müller
Hallo, we have some Problems with Asset Management 7.5 P2 After the installation of patch 2 for ITSM 7.5 we lost about 20-30% of the relations between Ci's and the People. Who has experienced the same behavior ? What can be the rootcause for this behavior (loosing the relation). Thanks in

Re: 'ISNUMBER' function?

2010-09-17 Thread Opela, Gary L CTR USAF ABW 72 ABW/SCOOA
Oh, come on Misi, let's not make this too easy now! We want to keep the pool of developers small :) Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -Original Message- From: Action Request System discussion list(ARSList)

Re: Relation between CI and people

2010-09-17 Thread Boyd, Rebecca E.
Andreas, I experienced a similar issue after patch 2. Check if the people records were modified for the affected relationships. If so, the relationships were probably deleted during the recon job. We disabled the CTM:PPL:OnDelete_DeleteASTAssetPeople filter to stop this from happening.

Reset NextID

2010-09-17 Thread Tommy Morris
I cannot remember for the life of me, how do you reset the NextID numbers in Remedy 7.5? We are migrating from Remedy 5.5 to AR7.5 ITSM 7.6 and I need to bump the PR and PO numbers to start at current system number +1000. Tommy Morris RSTS Remedy Developer 817-415-6898

Re: Reset NextID

2010-09-17 Thread Roger Justice
ARschema table NextID field. -Original Message- From: Tommy Morris tommy.mor...@radioshack.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Sep 17, 2010 10:39 am Subject: Reset NextID ** I cannot remember for the life of me, how do you reset the NextID numbers in Remedy 7.5? We are

Re: Reset NextID

2010-09-17 Thread Reiser, John J
There was a form and few bits of a workflow that someone had posted on the developers community (remember the Gallery?) for finding and resetting the next ID. I don't remember who wrote it because it was created by Demo. Does anyone want to claim the admin_NextID tool? --- John J. Reiser

Re: Reset NextID

2010-09-17 Thread Wallace, Kelvin
I believe it would be: UPDATE arschema SET nextId=value WHERE name='schema name'; From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Friday, September 17, 2010 10:39 AM To: arslist@ARSLIST.ORG Subject: Reset NextID **

MVP: Let the voting Begin

2010-09-17 Thread daniel on squirrel
First let me thank all those people who keep this community running through their contributions to the list by posting great questions and great answers. (I will ignore certain Friday humour postings). A big round of virtual applause, perhaps a lot of twittering would be heard, for our

Re: Reset NextID

2010-09-17 Thread David Sanders
Sic transit gloria mundi. :-( David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web

Re: Reset NextID - resolved

2010-09-17 Thread Tommy Morris
Thank you. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wallace, Kelvin Sent: Friday, September 17, 2010 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: Reset NextID ** I believe it would be: UPDATE arschema SET nextId=value WHERE

Re: Relation between CI and people

2010-09-17 Thread Ranjith
Change Workflow: CTM:PPL:OnDelete_DeleteASTAssetPeople added new qualification ('DatasetId' = BMC.ASSET) so that the cleanup only occurs for the deletion of a BMC.ASSET record deletion (Production Dataset). Thanks, Ranjith Kariminlla On Fri, Sep 17, 2010 at 9:10 AM, Boyd, Rebecca E.

Re: user not autenticating with LDAP

2010-09-17 Thread Nair, Rajesh IN BOM SISL
Hey list hope some one can help out of this is really bugging me Regards Rajesh From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Schryver, Curt Sent: Friday, September 17, 2010 6:13 PM To: arslist@ARSLIST.ORG Subject:

Re: Reports in Crystal don't Display on Web

2010-09-17 Thread Anonymous
Thank you for replying. By the way, the mid-tier version that we are using is 6.3. I read that I need the AR Web Report viewer component which comes with the install of the Mid-Tier, however, I don't see this option during the installation. Does it only come with the later version of the

Multiple Group Email Addresses

2010-09-17 Thread Eric Chow
Hello List Just curious if anyone has set up a support group that uses the Group Email field. I know that if this field is populated with an email address for a distribution list, any group notification uses that email address instead of notifying the individual members of a group. But what

Re: Multiple Group Email Addresses

2010-09-17 Thread Frank Caruso
I would play with a comma or a carriage return. On Fri, Sep 17, 2010 at 2:58 PM, Eric Chow hc...@rim.com wrote: ** Hello List Just curious if anyone has set up a support group that uses the Group Email field. I know that if this field is populated with an email address for a

Re: Multiple Group Email Addresses

2010-09-17 Thread LJ LongWing
One solution would be to create a single distro, and add the two distros to it. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Eric Chow Sent: Friday, September 17, 2010 12:59 PM To: arslist@ARSLIST.ORG Subject: Multiple Group Email Addresses

JOB:Openings in DC area

2010-09-17 Thread Brandi Barbour
All, Forwarding some available positions. Please email Jessie Recco for more information. 3 Spots total. All three 6 months Temp to Perm. 2 Sr. Level Remedy Developers $115-125k and 1 Remedy Admin $85-90k. Please send all resumes to jre...@kforce.com We just got these Spots today and

Re: Multiple Group Email Addresses

2010-09-17 Thread pritch
I've done it before in a test - but I can't remember if it's a comma or a semi-colon. I know it works, but agree with Frank. You'll need to experiment with the delimiter. Good news is the system doesn't really care if you have group addresses or individuals in there - When I did it, the

Re: user not autenticating with LDAP

2010-09-17 Thread Philip, Saji L
Looks like your users are getting in via guest.. Need not be in the people form to gain access. But the guest users should be directed to the requester console( if not in the People form ). From: Action Request System discussion list(ARSList)

Re: Multiple Group Email Addresses

2010-09-17 Thread Sivarama Velicheti
Use a semi-colon. At least that's what I used in the past. Thanks Sivarama On Sep 17, 2010, at 3:46 PM, pritch pri...@ptd.net wrote: I've done it before in a test - but I can't remember if it's a comma or a semi-colon. I know it works, but agree with Frank. You'll need to experiment with

Re: ARS 7.6 - Solaris LDOMs

2010-09-17 Thread Smith, David A
Axton, Thanks again for the configuration recommendations and based on BMC's unconfirmed support for LDOM's within their compatibility matrix, we have decided not to configure the servers with LDOMs. -David Smith From: Action Request System discussion list(ARSList)

Re: Multiple Group Email Addresses

2010-09-17 Thread Jason Miller
I remember correctly using a semicolon will send one email with all recipient in the To: field and using a return will send different emails with one recipient in the To: field. Jason On Fri, Sep 17, 2010 at 12:51 PM, Sivarama Velicheti vsivar...@gmail.comwrote: Use a semi-colon. At least

Issue with View Field

2010-09-17 Thread Hyunkel v2.0
Hi Listers; I'm having a little issue with a View Field; let me explain it: I have an application (Web Based) when we store archived records from our system, now the users can access this application from ARS, so i need to show the Web Based application inside a View Field on Remedy; here

Re: Relation between CI and people

2010-09-17 Thread Janie Sprenger
On the Asset CI forms, users can create a relationship to a Person / Organization or Support Group. When a Person’s record is modified in the CTM:People form , the following filter is deleting relationships between CIs and People: CTM:PPL:OnDelete_DeleteASTAssetPeople This filter appears to

Re: Issue with View Field

2010-09-17 Thread Doug Blair
Hugo, You can't really refresh a view field. You can, however use a set fields action to set it to a space or perhaps the URL of a spacer image, and then a second set fields action to set it to the new URL you want. As I remember you need to do this in two separate active links. Doug --

Re: Issue with View Field

2010-09-17 Thread Jason Miller
But you can set a View Field to $DEFAULT$. BMC Remedy Action Request System 7.5.00: Form and Application Objects Guide, pg. 159: ** In BMC Remedy User and a browser, the contents of a view field do not