Resources Sorting in Smart IT

Hi All In Smart IT 1.5 when you display an Incident and select Resources you are presented with a list of KB articles. Does anyone know how the articles are sorted? Is it by KB number, some keyword, weight, age?. Ideally if I have an Incident for a customer, I would like the customer's

Re: [Non-DoD Source] Need input on Delta load - Spoon client

If you running 9.1 SP3 you can use the AR Upsert step, that can handle checksum. https://docs.bmc.com/docs/ars91/ar-upsert-step-718087759.html -- J 2017-08-28 20:43 GMT+02:00 Scott Philben : > ** > I am in the middle of this. Here is what I did (based on a thing I found > on

Re: [Non-DoD Source] Need input on Delta load - Spoon client

Change your LDAP qualification to look only for accounts created or modified within the last 24 hours. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shivanand Jeerigiwad Sent: Monday, August 28, 2017 7:21 AM To:

REMEDY ENGINEERS/EXPERTS NEEDED

Please apply directly to me, I have the funding to hire 3 people! Requirements: Current/Active DoD Secret or Interim Secret Clearance Current/Unexpired IAT III Certification: (CISA, GCHI, GCED, CISSP (or Associate), or CASP Experience working Remedy ITSM version 7 .x or greater Location: Sierra

Re: Resources Sorting in Smart IT

Articles are always sorted by their relevance as determined by FTS (i.e. by Weight). Regards, Abhijeet From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: 30 August 2017 00:40 To: arslist@ARSLIST.ORG Subject: Resources Sorting in