BMC Remedy Helix - is it really a thing?

2018-07-13 Thread Scott Philben via ARSList
I am supposed to be looking into this Helix on AWS thing. However, other than a bunch of marketing stuff and youtube commercials, I can’t find hide nor hair of it. Does anyone know anything about it? Any documentation at all? Its does not appear in the BMC Support site drop downs, there is

Re: BMC Remedy Helix - is it really a thing?

2018-07-13 Thread Tauf Chowdhury
From some of the demos I’ve seen, the front end is basically SmartIt and myit. I think the big changes are with the way it’s deployed and DB options. I work at AWS now and I believe Helix can be installed against Aurora DB, and can also be containerized. Not sure if that’s kubernetes or docker

Re: BMC Remedy Helix - is it really a thing?

2018-07-13 Thread Carl Wilson
Yep, Renamed a while back to DWP Basic and DWP Advanced. Cheers On Fri, 13 Jul 2018, 15:56 Scott Philben via ARSList, wrote: > > Yes. It is containerized in Docker. Whatever that means. And it is > supposed to be available on AWS now with Azure and others in the future. > > Ok. How about a few

Re: BMC Remedy Helix - is it really a thing?

2018-07-13 Thread Jason Miller
Have you seen this post? https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2018/06/16/bmc-helix-what-does-it-mean-for-remedy-itsm-customers "BMC Helix is our common brand for the suite of SaaS offerings centered around *Remedy*

Re: BMC Remedy Helix - is it really a thing?

2018-07-13 Thread Scott Philben via ARSList
Yep. Saw that. Talked to Peter and the gang at the DC BMC Exchange in May and they said similar things. But where is it? I want to do one not talk about it. I have my AWS account all ready to go. I want to deploy today. I don’t see any instructions on how to do it. Also, that’s me asking

Re: BMC Remedy Helix - is it really a thing?

2018-07-13 Thread Carl Wilson
Hi Tauf, I believe it is the docker. They also use postgres for the Business Workflows solutions. Cheers On Fri, 13 Jul 2018, 15:48 Tauf Chowdhury, wrote: > From some of the demos I’ve seen, the front end is basically SmartIt and > myit. I think the big changes are with the way it’s deployed

Re: BMC Remedy Helix - is it really a thing?

2018-07-13 Thread Jason Miller
LOL! I didn't see your comment on the Communities page :) Yeah, I am curious how this works too. Do we deploy the containers? Or does BMC have some hand in it? Jason On Fri, Jul 13, 2018 at 9:47 AM, Scott Philben via ARSList < arslist@arslist.org> wrote: > Yep. Saw that. Talked to Peter and

Re: BMC Remedy Helix - is it really a thing?

2018-07-13 Thread Scott Philben via ARSList
Yes. It is containerized in Docker. Whatever that means. And it is supposed to be available on AWS now with Azure and others in the future. Ok. How about a few install instructions. Screenshots? Documentation? Anything at all on their website that’s not from the marketing department. Oh,

Re: BMC Remedy Helix - is it really a thing?

2018-07-13 Thread Tauf Chowdhury
Oh yes. Sorry. DWP, how rude of me not to keep up with the &$@!?$ acronyms Sent from my iPhone > On Jul 13, 2018, at 10:58 AM, Carl Wilson wrote: > > Yep, > Renamed a while back to DWP Basic and DWP Advanced. > > Cheers > >> On Fri, 13 Jul 2018, 15:56 Scott Philben via ARSList, >> wrote:

Re: BMC Remedy Helix - is it really a thing?

2018-07-13 Thread Mike Gould
Had a call with our sales rep. about Helix last week. They barely could tell me anything more than what was in the marketing materials on the website. It’s docker (and another container vendor) containers of each of the different product lines. They currently only have one for ARS/ITSM for AWS

Re: BMC Remedy Helix - is it really a thing?

2018-07-13 Thread Scott Philben via ARSList
Thanks for the update, Mike. Please keep up informed if you hear anything more. I’ll do the same. > On Jul 13, 2018, at 12:03 PM, Mike Gould wrote: > > Had a call with our sales rep. about Helix last week. They barely could tell > me anything more than what was in the marketing materials on