Great tip Carey..
Thanks everyone for your help!
- Mary
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Carey Matthew Black
Sent: Monday, April 21, 2008 10:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tool to convert a def
Hello,
Whenever I tried to import some data in Description or Worklog field having
Enter (linefeed or a new line character) in it.
For example:
To include the purge of ATTRIBUTE_HISTORY table
4.3Patch 4.3 already delivered to Agrate in WW09 2008 for Testings.
I got the following error
You can use workflow to make any fields you do not want used in a search
read only. This would if desired be one way to prevent the use of
particular fields in a search. Another would be a particular view for
search operations that do not have the fields as part of the view.
HTH
-Original
Hi,
Replace the NL with \n, and see if it works. That is how it is done with
the ARX-format at least.
Export a record from AR User to a CSV/ARX to see how the NL-characters are
stored.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not
Hi All,
I have inherited several interesting email issues, most of which are
straight forward but this one is cooking my noodle.
When the ticket is created, a RUN PROCESS executes a Perl script which
queries the database for contact email addresses. The email addresses
are placed in the ticket
Mark,
There is a bug in the notify filter process that trims data to 255
characters for the To:, CC: and BCC: fields. To overcome the issue, I
needed to perform a push fields directly to the Email messages form.
We're using email templates so there are a few extra things that need to
be pushed
arslisters:
We have two unix applications servers (Solaris, ARS 6.3, Oracle 9i) that we
would like to point at the same Oracle server using different
instances(?)/tablespaces(?)/databases(?). I am not sure of the correct
verbiage. We only have one Oracle server but we want to run two Remedy
Hi Sanjana,
You've already determined that the import cannot read data with embedded
newlines.
What actually happens is that the record with the data newline character is
truncated at that character and processes (is imported) fine, not
withstanding that the record itself is truncated at that
Hi!
I am creating a deployable application in version 7.1, and I am
experiencing problems...
1.
When I rightclick on Form in the Application Window and create a new form,
I get a Form does not exist on server : Form03 (ARERR 303).
This will work fine.
Axton
On Tue, Apr 22, 2008 at 9:08 AM, Scott Philben [EMAIL PROTECTED] wrote:
arslisters:
We have two unix applications servers (Solaris, ARS 6.3, Oracle 9i) that we
would like to point at the same Oracle server using different
Hi Lisa,
My settings are all the same except I have the report format set to
Column. I need this setting in order to open the export in Excel. This
should not matter. I tested it with the user tool and it works OK.
Brian
From: Action Request System
It is a tiny report. There is nothing wrong with it. I can print it or
preview it. I can also export it using the user tool. Just will not work
on MidTier.
Brian
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steve
When you open the application and look at the properties does the form appear
in the forms list?
Don Date: Tue, 22 Apr 2008 15:12:59 +0200 From: [EMAIL PROTECTED] Subject:
Deployable Applications in ARS 7.1.0 patch 002 To: arslist@ARSLIST.ORG Hi!
I am creating a deployable application in
Hi people...
I'm not an expert in SQL statements, and I'd like to get some suggestions about
a search that I wanted to do on a table...
I would like to get all records that are less than current date (ex:
22/04/2008) and more than the first day of the current month (ex: 01/04/2008)...
How
Misi,
I have experienced some of the same problems you have had. The one that
really surprised me was copying a form WITHIN the application and the Admin
Tool reporting the permissions had been removed. However, when I went back
into the form, all roles and permissions remained. I have not,
While I think I know the answer to this I would like to be sure. When
migrating data using Migrator is on the data from the T-tables migrated.
I cannot find anything in the documentation that states whether data
from B or H tables is or even can be migrated. I am thinking not. Thanks
in advance
Hi,
Not Form03, but the form I did Save As on appears.
And the permissions are kept intact, just as Scott has been experiencing.
It seems strange that this has passed QA...
Anyone with good experience from working with Deployable Applications in
ARS 7.1.0 patch 002?
Best Regards -
Hi all,
do you have marketing strategies implemented during the implementation of your
ITSM projects?
If yes, what different ways did you use to communicate the changes of the IT
environment to your IT- and end users?
Thanks for any reply.
Mario
Hi,
Everything should be migrated.
The data is copied using the API, so the actual T/B/H tables are not
accessed directly by Migrator. Or so I would think...
You can also use our RRR|Chive to move the data. In this case, I
definitely know that all the data for each form is copied.
You can move
Actually I happen to be in the middle of preparing a power point
presentation to upper management. The power point will go hand in hand
with a demo. I plan on explaining OOTB workflow, roles, and new terms.
As I introduce the new concepts, I'll point out the benefits. I think
the biggest key
The length of time it takes to complete a Secret clearance request varies with
the phase of the moon, the number of ants in your yard, and the location of
your security office.
It has been my experience that if your skills are sufficiently strong and you
interview well, an employer will
Hi Listeners
We seem to be having a problem with performance and are trying to isolate
the problem. One of the areas is the number of Service Targets we have. We
have about 1400 Service Targets and are slowly increasing and we are fearing
that this number of Service Targets may be hampering the
Standard AREA/LDAP using Active Directory.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System discussion list(ARSList) on behalf of Axton
Sent: Mon 4/21/2008 4:32 PM
To:
Hi,
RESOLVED!!!
I now managed to:
1. Open Form
2. Add Field
3. Save (message: unable to save)
4. Save (it seemed to save OK)
5. Close Window
6. Open Form (the field was missing)
7. Close Form
8. Open Form (the field appears)
I did this with Development-Cache-Mode turned Off. The other
Dear List
We are trying to set up a Server Group. Below is our environment. We
are running ARS 7.0.1 patch 3 on Sun Unix serverss with Solaris 9 with
and Oracle 10. DB #1 and DB #2 are remote databases.
In our development environment, the primary server is Server #1. In our
production
Remember Remedy stores Create_Date and Date_Modified as the number of seconds
since Jan 1, 1970 so you have to convert the Oracle SYSDATE data.
Here are the Oracle functions I use to convert to and from Epoch (number of
seconds since Jan 1, 1970). Just change the 'America/Chicago' to the time
That makes sense, since I no longer see those forms in the Asset
Inventory Application form list. Any ideas on how I can make them part
of Asset Inventory? Sorry am still pretty new to v 7.
Thanks,
Lou
-Original Message-
From: Action Request System discussion list(ARSList)
Hi All,
I have added a new UNIX user and mailbox and then added new incoming and
outgoing mailboxes in the AR System Email Configuration form. So now I
have
Old_box_In
Old_box_Out (default)
New_Box_In
New_Box_Out
Send and receive emails are working fine. In and out boxes are
associated with
Hi Dan
Have you tried deleting the multi lic file and then restarting the service. We
had a similar issue here and that resolved it.Kind Regards Alan D West
Date: Tue, 22 Apr 2008 09:35:31 -0500From: [EMAIL PROTECTED]: Server Group
Floating Write License IssueTo: [EMAIL PROTECTED]
Dear
There have been a number of defects with floating licenses and server
groups in earlier releases of 7.0.1. The first thing you should do is
get your servers all up to patch 6, I believe this resolves all the ones
we are aware of. As also pointed out you should delete the
See http://rkm.bmc.com/rkm/viewdoc.jsp?doc=KM-00012163
There's a filter (AR System Email Mailbox Configuration Check
Duplicates) that disables SMTP mailboxes if they use the same mail
server.
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Hi Listers,
My SHR:Audit form has become my largest table in the database. It has data
from several years ago, basically from Help Desk 6.0
I was thinking in truncate the table to gain back some space in my database.
Anyone has done this before without any issues?
Or it would be preferable to
I could be wrong here, but it was my understanding that in ARS v7 the
licenses are stored in the database, not in the file system. Although
armonitor.conf still contains a pointer to the old location of the license
files, these no longer exist.
So, you will probably not have a multilicense file
David,
I believe it is in v7.1 where the Server licenses are stored in the database.
User license no longer have license keys. Of course I could be all wrong.
HTH,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk: 813-348-2556
Cell: 973-652-6723
FAX: 813-348-2565
sf49fanv AIM IM
**
Hello Everyone,
What is the last version of the Remedy User client that will install onthe Win98 OS?
Take care,
Rick Parry
Rick Parry
Application Engineer
[EMAIL PROTECTED]
801-861-1747
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
You could be right Roger - I am on a 7.1 server
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
See the ESS Concepts Guide
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL
Nice to know I have that straight.
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk: 813-348-2556
Cell: 973-652-6723
FAX: 813-348-2565
sf49fanv AIM IM
RogerNall Yahoo IM
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On
Misi,
Thanks for getting back to me. While I am sure you are correct I am
wondering if anyone can confirm that indeed all data from the T, H, and
B tables is moved when using Migrator. This is a very important question
for me right now and I must be as sure as I can of the answer.
Thanks,
Roger
Hi Roger,
I am 99.9 percent sure that everything is moved with Migrator.
Why not test it? Just copy a record with an attachment, then check to see
that both attachment and Status-History (Ctrl-H) is there.
Best Regards - Misi, RRR AB, http://rrr.se
Misi,
Thanks for getting back to
Northrop Grumman Mission Systems has a position open for a Remedy Software
Developer in San Diego, CA. It is a really great opportunity for someone who
does not have experience with ITSM 7, to gain that experience.
The right candidate should be comfortable with and have a good understanding
You could setup a simple form with an attachment on it, create a record and
add the attachment, then migrate that record to the other server and see if
it made it over there with the status historyI seriously doubt it won't,
I mean...the migration tool sucks in several aspects, but it usually
David
Please see my comments in red.
Dan
Dan Wangler, Team Lead, STARS Group
Phone: 214-567-8304; email: [EMAIL PROTECTED]
Client/Server Services, IT Operations
Texas Instruments, Inc.
6500 Chase Oaks Blvd., MS 8401
Plano, Texas, 75023
-Original Message-
From:
Let me clear up the question definitively:
AR System 7.1.00 is the first release where licenses are stored in the
database.
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed
in
AR System 5.1.2 was last version where the user client supported on
Windows 98.
Thanks,
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect
I simply want to show column dividers (borders) on a Remedy table
field, between the columns.
Thanks,
James
On Apr 22, 1:09 am, Bradford Bingel [EMAIL PROTECTED] wrote:
You can change (or add) CSS elements to alter how your pages appear.
What, exactly, do you want to change? (Perhaps we can
LJ and Misi,
You both make valid points. Like I said I could not find anything in the
documentation that would confirm or deny my understanding. Now that I
have sound examples I can move on.
Thanks again form the help.
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk: 813-348-2556
C'mon guys.
It uses the API. Simple as that. Else, how would a Merge filter fire?
Note that the API allows you to turn off Merge filters on any run but the
Import tool does not offer this option. - Meta-Update does,
Confirm with a simple test running API and SQL logging (to the same file!)
I have a filter that takes a piece of mail that is sent to the Remedy
mailbox and if it matches certain qualifications, sends the information
to my transport form. From this form, I will eventually push the data
to a ticket for updating etc.
My problem is that the text of the email is pushed to
The only issue I have seen where no pages are being displayed, not
even the config page, was due to the jakarta (sp?) web plugin. I
uninstalled Mid-Tier, TomCat and the Jakarts ASPI plugin from Add/
Remove programs. I then went into the IIS control panel and manually
removed the entry for the
I don't really want to start a flame war about BMC Support, but I have a
question about RFEs.
I recently submitted an Issue to BMC to request an enhancement to Change
Management. It's a pretty straight forward request (I asked for the
Work Info to be able to be updated on Closed Change Requests)
I have filled out one of these, and I didn't see it as being as large a task
as you see. It took me about 10 minutes, which was worth my time for the
return of knowing that my request didn't get misinterpreted by someone along
the chain. YMMV.
Rick
On Tue, Apr 22, 2008 at 11:51 AM, Pierson,
a *FOUR PAGE* document
Just to clarify, the actual area to be filled out is only 1 1/3 pages.
The last 2 pages are examples, and 2/3 of the second page is for support
use only. In addition, the bulk of the document is checkboxes, which
are very fast to fill out.
Attached is a text version
Although rumors of said document persist, we have not yet been told to use it
(our last submission was 4/15).
But if it's unavoidable, why not at least provide an automated form to collect
the information? And perhaps a 'voting' mechanism so that others could
champion their favorites?
**
Thanks for the info David.
Rick
Rick Parry
Application Engineer
[EMAIL PROTECTED]
801-861-1747
"Easter, David" [EMAIL PROTECTED] 4/22/2008 11:14 AM
AR System 5.1.2 was last version where the user client supported on Windows 98.
Thanks,
-David J. Easter
Sr. Product Manager, Solution
Shawn,
I actually remember discussion of a NEW RFE process that would
provide better feedback to the submitter being discussed at a RUG er..
BUW. ( But most of my RFE's are filed under single phrase statements
like As Designed or Rejected with no confirmation email or
discussion with me so that I
Resitance is futile! You will be assimilated!
On Tue, 22 Apr 2008, Carey
Matthew Black wrote:
Shawn,
I actually remember discussion of a NEW RFE process that would
provide better feedback to the submitter being discussed at a RUG er..
BUW. ( But most of my RFE's are filed under single
UNCLASSIFIED
We are using ARS 6.3 patch 21
Windows Server 2003
SQL 2000
Help Desk 5.5
Using a Filter, Push Fields Action, I mapped File 1 (attachment field)
to receive $Email$. The encapsulated email is attached; it includes the
sender's digital signature and attachments as sent. The attachment
You have probably selected the wrong source field from the AR System Email
Message form; this is actually what you would see if you push an attachment
field to a character field.
Use the Plain Text Body field or the Rich Text Body field (do not know exact
naming, please check in the Admin tool)
As far as I'm aware, if you'd like to use the Import tool (or arimportcmd
for that matter) and would want to import character fields with line breaks
inside, that's just not possible with CSV files.
You can do it with ARX files; here some escape sequences are available.
However the ARX file format
I finally was able to reproduce this issue. Gavin, thanks very much
for your post as this gave me some important clues as to the issue. I
believe it is related to the same bug you experienced with version 6.3
patch 19 because the symptoms are almost identical.
My issue was caused by the CCM
Hi,
My requirement is to capture in a FIELD the time elapsed since an entry was
created in a form.
eg. i have a ticket which arrives at 12:30 pm, this value is getting saved
in 'Arrival Time' field which is a date time field.
Now, if i open the ticket at 12:45 pm, then this FIELD should show
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