Hello everybody,
I dug up this old posting and was wondering if this product ever
materialized. I looked on frontrange.com and only found references to
Heat. Does anybody have any experience with it?
Thanks,
Jason
On Wed, Jan 10, 2007 at 10:52 AM, Sergey Menshikov [EMAIL PROTECTED]
wrote:
Hi Brian, sorry I am late to the party. Sounds like a pre 7 server that was
upgraded to 7.x. I have seen this before and actually need to fixed at my
new job.
What I have seen happen is the Report Type record for AR System does not
import (.arx file) during the upgrade because the record
Hi All,
I'm looking for good document regarding Server Group Environment and Load
Balancer.
Please help me out.
Thanks Regards,
Pintu.
-
Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now.
Hello
I think this will work if you simplify it:
FIELD = $TIMESTAMP$-'ArrivalTime'
There is no need to divide or multiply by 60. The result will be in
seconds, so once you have got the error message out of the way you may
want to multiply it by 60 to get the number of minutes, but probably
PS
I meant *divide* by 60 to get the number of minutes, not multiply.
Need more coffee.
:)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ross, Isabel
Sent: 23 April 2008 10:19
To: arslist@ARSLIST.ORG
Subject: Re:
Hi All,
Please help me on the following issue...
I have installed remedy server 7.1 in a solaris 9 OS and it is having
it's own oracle 10gR2 database and client libraries. Now the server is
up and running.
Previously in the same solaris OS, I had Remedy 6.3 server connected
the remote oracle 9i
Hi,
The upgrade seems to have failed. The binaries are installed, but the
databas upgrade failed. I would suggest that you run your upgrade again.
I do not know how the upgrade works, but it may have failed somewhere in
the middle. If that is the case, you should restore your old database
before
Thanks to all who offered advice - I now have all of the parts/modules
of the system up and running. Now my challenge is to be able to access
them from a second computer on the network. Can anyone point me to
where I can read up on how to set up IIS/Tomcat/Midtier so that I can
log into
BMC has a white paper called Using a Hardware Load Balancer with BMC Remedy
AR System 7.0 on their website
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of pintu mallick
Sent: Wednesday, April 23, 2008 4:19 AM
To:
In addition to restoring the database, I would roll back the binaries that
got backed up during the upgrade too.. This must be done after stopping all
the AR related services..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of
I'm not sure why you are dividing by 60 and then multiplying back by 60,
that will get you back where you started.
However, your problem is likely with the Real Number field.
Try setting the result into an integer field. This will truncate the
decimals though. But I think you can do a set fields
Digital Foundation currently has an opportunity and is looking for a Remedy
Knowledge Management professional to assist a client in its Knowledge
Management efforts. The contract period will be for 3 + months in the
Washington DC metro area and requires skills with ARS 7.1.
If you are
Thanks Jason,
Yes it is an upgraded server. I opened a tkt with BMC support but they
were clueless. They kept insisting it was a problem with my report (even
though I get the same error on all reports). It is getting more and more
difficult to prove there is a bug. Please let me know if you come
I don't not have a locale specified in my form at all and my customer is
getting this error message when getting into the MidTier:
The following error(s) occurred while trying to process your request:
ARERR [9356]
Unsupported locale ca_CZ
The user is in Barcelona, Spain
I checked under AR
Hi!
You could do that, but it will probably not be neccessary. You are not
aming at rolling back to the old system, only restore enought to be able
to rerun the upgrade.
Best Regards - Misi, RRR AB, http://rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses?
I THINK this is because of a language setting on the customer's IE. I
THINK ca is for Catalan which is not supported with the Mid Tier? Or do
I just need to update my locales? Maybe just copy the English one and
name it ca_CZ?
Lisa
From: Action Request
Good morning Richard,
From the post, it's a little confusing...
It states that all of the parts/modules are up and running (Does this include
your Mid-tier?)
If the Mid-tier is up and running, you should be able to access it via the
following url -
http://(Your Mid-tier
It probably failed when the installer attempted to connect to the db.
It's a bit tricky getting the upgrade installer to work properly when
the oracle client version changes. In this case, the server needs to
be started using the 9i client, but the installer needs to the 10g
client.
As an
Hi Lisa,
I believe it is from the Czech Republic
http://en.wikipedia.org/wiki/.cz
It might be a setting in the regional ans language settings (If a MS Windows
system ?)
Kevin P.
** I THINK this is because of a language setting on the customer's IE. I
THINK ca is for Catalan which is not
Has anyone had to develop a two way integration Between Track-IT from
numara software and Remedy Helpdesk software. Any
suggestions/integration tools/points that you may have used would be
greatly appreciated. Thanks.
Welton Bryant MCSE,MCP
Sr. Business Applications Analyst
Hey Roger,
Are you 'sure' that the ARS 7.5 bump will also bump ITSM?
Heard something that I missed out on that you can share? I wouldn't think
they would rev-bump ITSM until ARS goes to 8x but I could (and have been)
wrong in the past.
Thanks
Robert Molenda
On Fri, Apr 18, 2008 at 5:04 AM,
Agree email could be a good choice, but any run away process that does a
'Create / Commit / Delete' will cause Transaction Log size explosion.
On Tue, Apr 15, 2008 at 7:12 AM, Kaiser Norm E CIV USAF 96 CS/SCCE
[EMAIL PROTECTED] wrote:
Do you maybe have some sort of runaway email process that's
Thank you Kevin - that is EXACTLY what I need to locate. I'm all set
now. I
really appreciate your help!!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen
Sent: Wednesday, April 23, 2008 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re:
Hi All,
Thanks for the response.
Let me clearly explain once again.
Previously the remedy server 6.3 connects the remote database oracle
9i. In the same OS , i have uninstalled the remedy server 6.3 and then
i have installed oracle 10gR2 and installed the remedy server 7.1.
This was considered
Good morning Welton,
From the looks at version 8, it uses SQL 2000, 2005 as the main database.
If previous versions use SQL, a view form could be easily setup to access data
from the Track-IT database and use it in Remedy. Remedy can easily pull
information from various sources via View and
ITSM and AR System can release independently of each other. A release
of AR System does not bump ITSM. It is expected that a customer
upgrading to AR System 7.5.00 may continue to run ITSM 6.x and 7.x
applications without needing to upgrade the ITSM applications - just as
this was true for
Hello Everyone
I have a character field for inputting the name of a person. I am trying to
write an active link that will throw an error message if that field has
special characters (anything apart from A - Z). What kind of a qualification
do I need to put in RUN IF.
Environment: ARS 7, SQL
The client doesn't not want to move Remedy at this time *sigh*. Remedy
is our main system and they use Track IT. They would like for use to
pass ticket to Track-IT from Remedy and when resolved, close out in
Remedy. I was thinking view and vendor forms also but no experience on
the Track- It side
List,
This may be the wrong place and if so please feel free to point me in
the right direction.
A company I work for has a vulnerability management tool which
generates an alert when certain vulnerabilities are found. They are
winning several large deals now which are demanding
I think you could do it that way, but a better (IMO) way would be to build a
command line input from your application, and then put that into a small
script of some kind. The API set is available to be used in that way,
instructions are in the Remedy documentation, and it isn't that hard to do
at
Does anyone know of a way to create a custom login in page on the web interface
to the Remedy web front end?
My question stems from we are changing ways we have to access our server and we
need to modify the underlying HTML code on the login page.
Thanks,
Rusty Riley.
I'm struggling to find the documentation (long day here in the UK!)
any pointers?
Thanks for the quick response as well.
Andy
On 23 Apr 2008, at 16:15, Rick Cook wrote:
** I think you could do it that way, but a better (IMO) way would be
to build a command line input from your application,
Hi!
You can use email with special formatting to populate the different fields
in a ticket.
You can also use the WebService-interface to create tickets.
It would be best to do a configurable solution where you can use either
method, as well as pointing to different forms/fields depending on the
there are literally dozens of ways to get a record created, the ones you
list below are valid, the ones you mention require changing the application
to accept the messages, depending o the language that your tool is written
in, you may be able to use API to connect and create the records.
The app is written in php/mysql with some perl scripts as well... if
that helps?
Andy
On 23 Apr 2008, at 16:18, LJ Longwing wrote:
there are literally dozens of ways to get a record created, the ones
you
list below are valid, the ones you mention require changing the
application
to accept
Hi,
You will either have to reinstall ARS 6.3 and then export the application
and data before you do a new install.
The other solution would be to reinstall version 7.1 but point it to the
old database. This will make the install script upgrade the database
tables to match version 7.1.
There are a whole series of changes to the schema going from 6.3 to
7.1 (new tables, altered tables, data changes, etc.). You need to run
the installer against the 6.3 schema so that the installer can make
those schema changes. There's really no other way (short of reverse
engineering what the
It depends what api you want to use. C api is documented in the
product pdf's; java api is provided as a javadoc jar included in the
server install. Other languages have their own documentation, arsper,
etc.
Axton Grams
On Wed, Apr 23, 2008 at 11:18 AM, Andy Hey [EMAIL PROTECTED] wrote:
**
Modify login.jsp in the war you have deployed.
Axon Grams
On Wed, Apr 23, 2008 at 11:17 AM, Riley, Russel [EMAIL PROTECTED] wrote:
**
Does anyone know of a way to create a custom login in page on the web
interface to the Remedy web front end?
My question stems from we are changing ways
I have heard that they were building one for a couple of years now, and I
know a Remedy guru or two talked to them at length about it, but never heard
if they actually released it. Frankly, since they're a BMC competitor, I'm
not sure that it makes business sense to offer said competitor a chance
Try adding the CSS border-width attribute for the referenced class, as in:
Classname {
.
.
border-width: thin
.
.
}
Other possible values include medium or thick (depending on your
preference). You may also specific a precise width, as in:
border-width: 2px
which is interpreted as a
I think all the suggestions people are offering are correct. However,
one key point you need to find out before proceeding is exactly what
they want to integrate to with Remedy. While most of the answers here
have been focused on ITSM, there are a lot of home-grown Remedy helpdesk
applications
Using the ARSperl module be another option... but I'm not certain of
it's use with ARS v7.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Andy Hey
Sent: Wednesday, April 23, 2008 11:21 AM
To: arslist@ARSLIST.ORG
Subject: Re:
Has anyone integrated Remedy with JD Edwards? Edwards in running on an
AS400 and it's database is DB2. JD Edwards is our backend purchase
request system and I have a purchasing application in Remedy that I may
try to integrate.
Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
Page 166 of the Mid Tier 7.0 guide says to modify:
div.BaseTableBar div (column divider)
The ARSystem.css has this entry for that class, already specifying
border-left:
div.BaseTableBar div {
top:0px;
left:5px;
width:1px;
height:2px;
border-left:1px solid #a6a9ac;
If you wanted to make something very generic and portable that wouldn't
depend on what applications the customer had, you could create a Remedy form
that your application would use as a primary repository into which to dump
its data (by whatever means you plan to use to put it there).
Then it
Well, there have been many integrations between Remedy and external apps
using Perl - that may be your best bet. Check out the API manuals and
define what you need to do in your script. Some of the Perl guys here can
probably help with the specifics.
Rick
On Wed, Apr 23, 2008 at 8:21 AM, Andy
List,
It was attempted to move our production server (ARS 4.5.2 Patch 1277) to
a new building last week (while I was away at a Remedy training class).
The move required the server (Win 2003 Server SP2) to get a new IP,
change the default gateway. Upon making these changes and rebooting the
I know that when you use a filter to set an attachment field (not pool) to a
character field that it gives you 3 pieces of information. It looks like this:
85188;80080;C:\Documents and Settings\My Documents\Adobe\myPEHP Agreement.pdf.
I know the first number is the size and the last is the full
I had a support tech submit an RFE for me a couple of weeks ago.
There was no paperwork to fill out on my end.
On Apr 22, 10:48 pm, John Sundberg [EMAIL PROTECTED]
wrote:
CMDB (Carey Matthew de Black),
Kinetic would be more than willing to host a nice RFE submittal process.
I saw the URLs for
Good news / Bad news -
From the looks of it Track-IT version 4 had two different databases
Enterprise used SQL.
Standard was stored in the xBASE file file format (using FoxPro 2.5 index and
memo format).
If you have the SQL database version of Track-IT, you could use a View from in
Remedy to
The licenses are tied with your NIC or MAC address on your server not the IP.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Steve M
Sent: Wednesday, April 23, 2008 8:49 AM
To: arslist@ARSLIST.ORG
Subject: Looking for a
From what I understand is that Remedy licenses go by the Host ID is is
basically the serial number of the network card in the server. However
usually purging the old licenses and getting new ones with your new Host
ID usually fixes the problem.
-Original Message-
From: Action Request
It sounds like when they moved it they changed what the default network
adapter is. Remedy does not use the IP for licensing, it uses the MAC
address of the default/primary network card.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Remedy is not particular about its server's IP address--it's particular
about the MAC address.
Provided everything was done correctly--DNS was updated to reflect the
IP, the server's hostname was not changed, etc.--the server should have
come up with no problem.
Are you 100% certain that the
Hello Everyone
I have a character field for inputting the name of a person. I am trying to
write an active link that will throw an error message if that field has
special characters (anything apart from A - Z). What kind of a qualification
do I need to put in RUN IF.
Environment: ARS 7, SQL
Sorry hit the send button quickly. I have just used a similar qualification
for validating email addresses...
((NOT ('Email' LIKE [EMAIL PROTECTED])) OR (NOT ('Email' LIKE %.%)))
I guess you can use a similar qualification.
On 4/23/08, Mahesh [EMAIL PROTECTED] wrote:
Hello Everyone
I have
Hi Mahesh,
The easiest solution, which doesn't require any workflow, would be to specify
the $ALPHA$ keyword as the pattern in the character field properties. This
will only allow alphabetic characters or blank spaces to be entered into the
character field, and will generate a generic error
Hi Welton,
We used View forms to pull data from TrackIt. We had an installation
that was heavily modified.
Croom Consulting's DBLink to SQLServer would be quick way to get Vendor
form access to and from the TrashIt er TrackIt tables.
I never worked much on the trackit side. Does that admin
Hi Lisa,
My bad, the CZ through me... it does look like CA_CZ is a dialect of Spanish.
I would try to make a copy of LocalizedMessages_es.js and rename to
LocalizedMessages_ca.js. Restart the mid-tier, etc.
These are just local language error messages
See if that helps.
Kevin P.
** Hi Lisa,
That is what I was wondering as I was looking at their website last night.
Thanks for the info.
Jason
On Wed, Apr 23, 2008 at 8:29 AM, Rick Cook [EMAIL PROTECTED] wrote:
** I have heard that they were building one for a couple of years now, and
I know a Remedy guru or two talked to them at
One additional note... if you wish to allow both uppercase and lowercase alpha
characters, you would need to use a more explicit qualification, e.g.:
'myField' LIKE %[^A-Za-z]%
- Original Message -
From: Thomas Bean
Newsgroups: gmane.comp.crm.arsystem.general
To:
Hi: I have arserver and remedy mid tier on two different servers. I want
to monitor the remedy mid tier. Currently I monitor the process
./startManagedWebLogic.sh remedy1. Is there any other recommended way
to monitor the mid-tier availability/operation.
Thanks
Ravu
The current version of ARSPerl is unable to get at data through the 7.1
API, but works fine if you are on ARS 7.0 or earlier.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From:
Andy,
Depending on your external application, I'd suggest you take a serious
look at XML Gateway:
http://www.javasystemsolutions.com/jss/xmlgateway
Regards...Gidd
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Andy Hey
That is interesting that support doesn't know about this. For one I would
think it is a pretty common issue. Anybody who has upgraded their pre 7
server would experience it (unless a Unix installer uses a different mapping
that updates or overwrites). Maybe not many people have tried exporting
In that case, I think I would probably use two separate active links.
Active Link 1:
Run If: 'Email' LIKE [EMAIL PROTECTED]
If Action: Error Message (e.g., E-mail address contains invalid
characters...)
Active Link 2 (higher execution order):
Run If: NOT ('Email' LIKE [EMAIL PROTECTED])
If
Hello,
I have a custom 6.3 Remedy implementation which is used by our Netcool
monitoring system to open tickets based on certain events. The netcool
remedy gateway is used to push a few fields to Remedy and open a ticket,
then the Request ID is passed back to netcool and used for future
updates
I don't know if this has been discussed previously but I wanted to find out
how others on this board approached the management of CTI's. In our Help
Desk application alone, we have 811 defined CTI's. To me that seems likes
a lot but it's relative and another organization may not think of that
How about creating a View form to your view in the external db? Then you
do not need a SQL call.
HTH,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk: 813-348-2556
Cell: 973-652-6723
FAX: 813-348-2565
sf49fanv AIM IM
RogerNall Yahoo IM
-Original Message-
From: Action
That worked. Thanks Thomas.
On 4/23/08, Thomas Bean [EMAIL PROTECTED] wrote:
In that case, I think I would probably use two separate active links.
Active Link 1:
Run If: 'Email' LIKE [EMAIL PROTECTED]
If Action: Error Message (e.g., E-mail address contains invalid
characters...)
Joseph, CTIs are the main place where the theoretical meets the practical in
a Remedy application. Can you tell us what version of Help Desk/ITSM you
are using? It makes a big difference in terms of what you are practically
able to accomplish.
Rick
On Wed, Apr 23, 2008 at 11:35 AM, Joseph
Unfortunately the AL's aren't firing, because it's not the user tool doing
the insert. If you want them to fire as part of the submit, you need to
deal with the timeouts, if you need the submit to happen without the
possibility of the timeout, you need to have the sql lookup fire on some
other
Hi Jason,
That did it.
Thanks,
Brian
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Wednesday, April 23, 2008 2:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Can you export to a csv file from Mid
There is even an example of using an ARS WebService from Perl on the
developers community too:
http://developer.bmc.com/jiveProd/entry.jspa?categoryID=507externalID=1053
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution =
Rick,
We're using ITSM 6.
I like your phrase where the theoretical meets the practical... There is
obviously a fine line, or tipping point, that needs to be found to balance
those two concepts.
Joe
Joseph Kasell
Network Management Integrator
Global Telcom Services
Navy Federal Credit Union
Jason,
One last question. I am trying to setup a simple means for a manager to
run an export of a query in Remedy. I can now run a query, select
Report, select the report, change the output to export etc. Too
complicated for this person. I created an AL to run a report. Problem is
if you select
With ITSM 6, it's pretty difficult to keep the lists short, because you have
to reference all kinds of applications and hardware. If you can, look at
separating out the Products into a separate set of CTIs, like ITSM 7 does.
If you can, your Operational CTIs can be kept pretty short. There was a
I would look into using the arsexporter.exe -- great name and a great
result.
http://ungil.com/remedy/ARSexporter.html
The big fat .arxml files really can take down a computer when you open them.
My personal opinion is 5000 individual small files are better than 1 big
file.
grep/perl/ruby can
This was quite tricky.
It turns out this was not a Remedy problem per se - it was a problem with the
netscaler router and the sticky session settings for Websphere. Locking all of
this down has apparently resolved the problem. I can't reproduce the problem
anymore.
Howevera security
Hi all,
Maybe it was all a dream but I thought I remember seeing someplace that if
you have purchased RKM that you also have access to install RightAnswers
Knowledge-Paks. Am I crazy for thinking that we are entitled to extra
content for free?
Thanks,
Jason
You may want to allow for numeric characters in the e-mail address as well. If
so, just modify the 'Run If' qualification in the first active link to the
following:
'Email' LIKE [EMAIL PROTECTED]
- Original Message -
From: Mahesh
Newsgroups: gmane.comp.crm.arsystem.general
Its been a while since I looked at RightAnswers but last I checked you
had to pay...did BMC buy them?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Wednesday, April 23, 2008 1:26 PM
To:
We are having issues trying to create the cert7.db so that we can use LDAP
SSL. Does anyone have a good step by step document on how this should be
done?
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
My understanding of the view form (based on discussions with remedy
instructors) is that it does not cache the information, so accessing the
form is the same as making a sql call, you're just not doing the SQL
logic against the information until it exists locally. I would love for
someone to
Yes I was afraid of this, and was hoping there was some tricky detail I
hadn't thought of that could make it possible without the escalation.
This is definitely an issue I'm willing to spend the escalation
resources on, just doing due diligence and all that.
Thank you for the input!
-Paul
I get the following w/ Asset Viewer Privileges:
The CI Relationship Viewer could not open because the specified root CI does
not exist.
namespace = BMC.CORE
classname = BMC_ComputerSystem
datasetid = BMC.ASSET
instanceid = AS001143dc3952Li62RAcPRnAQaE2L
If I login as an AR Administrator I do
I will be out of the office starting 04/23/2008 and will not return until
04/25/2008.
I will respond to your message when I return.
Jefferies archives and monitors outgoing and incoming e-mail. The contents
of this email, including any attachments, are confidential to the ordinary
user of the
It's not free. Back when we bought RKM from KMXperts they were a
reseller for the RightAnswers content, and we bought it through them and
I think we even paid maintenance through them. Once BMC acquired
KMXperts, RightAnswers began billing us directly so we have a direct
subscription with them
HI,
Is there a way to make some remedy logins (either by name / group
permission) to access ONLY User tool and Can not access Remedy data through
any other way like Remedy ODBC \ APIs.
For Information security reasons, we want some logins to be used only with
in the User tool and throw an
Thanks Eli and Christopher. I thought the idea sounded kind of crazy but
for some reason the idea was in my head.
Jason
On Wed, Apr 23, 2008 at 1:59 PM, strauss [EMAIL PROTECTED] wrote:
** It's not free. Back when we bought RKM from KMXperts they were a
reseller for the RightAnswers
Has anyone on the list upgraded an existing ITSM 7.0.x installation to patch
7 for ITSM yet? If so, would you be willing to share some of the trial and
tribulations of having done so?
Thanks!
--- J.T. Shyman
Paul,
If you are going to go through that effor, does the information need to be
live that you are looking up? I don't recall seeing what the data was
gathered from or for. Can you instead create an escalation that could fire
once an hour, or even less often, that would load the data from your
Hi Brian,
I have never tried that before today. I am trying a few things on our test
server. I'll let you know what I find.
Jason
On Wed, Apr 23, 2008 at 12:29 PM, Sokol, Brian [EMAIL PROTECTED]
wrote:
** Jason,
One last question. I am trying to setup a simple means for a manager to
run
I have AIE 7.1 installed on an AIX 5.3 server using Oracle 10g. I am
using the Oracle link to build my data exchange and mappings and all of
that appeared to have set up fine. I am able to retrieve a list of
tables and all the columns from the source database. The issue occurs
when I try to verify
Thank you for mentioning that, and yes, I am currently in talks with my
DBA to set up a 1-2 hour caching mechanism on the local DB to replace
the view. After further review I just don't feel comfortable with the
scaling of an escalation for this purpose.
All things said and done, the DB needs
Forget the Verify button. I have had problems with it with a fully functional
exchange on AIE 7.1. The Verify fails to work - however if I run the schedule
it works just fine..
Why don't you just try running it and see if it works for you..
Hope this helps..
Cheers
Joe
- Original Message
Here is what I had to do after applying patch 007 to a system built with
patch 006 and then customized (IM, PM, CM, SLM, RKM). I tested it on
development and documented all of the post-install fixes, then executed
the same processes on production. Maybe we will get lucky and they will
release a
Sounds like an ideal time to upgrade to 7.1 and use the new filter error
processsing workflow.
You probably don't have that option at the moment but can add this issue to
your list of reasons to justify an upgrade in the future!
_
From: Action Request System discussion
Perhaps the AR_CLIENT_TYPE is what you're looking for:
AR_CLIENT_TYPE_* (integer)
An integer value for the client type. For more information, see
AR_CLIENT_TYPE_* in the ar.h file.
You could then use workflow to limit a user's actions based on their
client type - in this case the User Tool.
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