AR Gurus,
I'm running AR System 7.0 on Solaris 9 , and my logging is turned on
for filters , sql and api. Within a few hours ( ~ 10 hrs ) , my filter
logs are reaching 2.0 G and not taking any more log messages.
we havent configured the log size limit from Admin tool. Is there
anyway I can
Hi,
I just saw the same thing at a customer site. The maximum file size seems
to be 2 GB on their Unix-server. Maybe this limit can be increased on the
OS level?
If you turn on rotating log files, you can backup the file at an interval
that makes sure you does not loose data.
You can then
If you turn on rotating log files, you can backup the file at an interval
that makes sure you does not loose data.
Could you please tell me how I can do this ?
Cheers, BnB
On Jun 13, 12:56 pm, Misi Mladoniczky [EMAIL PROTECTED] wrote:
Hi,
I just saw the same thing at a customer site. The
Could you please tell me how I can do this ?
Cheers, BnB
Sorry , or did you mean general cron job backups ?
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Hi Chintan,
Assuming that you have created a Archive form and you had rearranged the
Archive fields, then trying to save the form.
If the above assumption is true and you are getting the Web alias error,
then you have do the following.
1. Open the Archive form
2. Do the required changes
3.
Hi,
For sure I logged in as the ticket's assignee/manager and they had
respective roles Infrastructure Change Assignee/Infrastructure Change
Manager respectively.
Availability is Yes and are in a group.
Lann
Decou, Candace M wrote:
But when 'you' did this, were you logged in as
There are no approvers displayed in the approal tab at all.
lann
Decou, Candace M wrote:
Oh and also they should have the role for Infrastructure Change Approver
as well I think.
:)
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL
Okay, I have my submitter mode set to Locked and has been for quite some time.
I have a user though, that has a read license, and when she goes to create a
ticket, she's getting the following error:
ARERR [8932] You do not have write license
It is true she doesn't, but if your submitter mode
Running Mid-Tier 7.1 and server 7.1
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
From:
Gary,
The theory is correct. However, the practice might be that a Submit
actually also does a Modify.
You need to check the actual workflow to identify what is failing.
Also keep in mind that Submitter mode Locked is not the only
requirement. The fields may need to be Open at Submit, or the
The fields have to have Allow Any User to Submit checked.
Dwayne Martin
James Madison University
Original message
Date: Fri, 13 Jun 2008 09:37:15 -0400
From: Carey Matthew Black [EMAIL PROTECTED]
Subject: Re: sanity check -- users submit tickets without fixed/floating
license.
To:
Thank you so much for your help!
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of strauss
Sent: Thursday, June 12, 2008 6:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a
Thanks, I forgot about that caveat. I do not think that should be required,
since they have a modify permission to the field, but I remember now that it is
required.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
Sorry to jump in so late, but I would probably check the Approval
Process Mappings and see what status you have set to move to if there
are no approvers. This is where you can set the status defaults for
each stage.
Also, if there is a 'Business Approval' stage/phase, and there are no
approvers
We have a request to look into adding a blog to our website. Does anyone know
of any good, free blog tools that we could embed into our website?
I really don't know much about blogs, I've used and read some, but never looked
into actually moderating or creating one.
Thanks,
Gary Opela, Jr.,
One of the primary factors will be the languages you can/will support
on the web server. Try narrowing it down using that: java, php, ruby,
python, etc.
Axton
On Fri, Jun 13, 2008 at 10:35 AM, Gary Opela (Corporate)
[EMAIL PROTECTED] wrote:
**
We have a request to look into adding a blog to
Well, what we have been tasked with is to find a blog that we can add to our
website. This particular website is HTML. The blog would need to be embedded in
our HTML.
We are hoping to change the above requirement to allow us to link to a blog
that is hosted by another site, but that is still
I wanted to track this issue which I resolved since I only saw one
occurrence of it in the arslist archives that did not have a solution.
My HelpDesk staff periodically reboot my remedy application server just to
clear any memory errors. They happen to do a reboot while I was on vacation
and had
Wordpress (http://wordpress.org/) is a good one if you're looking for MySQL/PHP.
On 6/13/08, Axton [EMAIL PROTECTED] wrote:
One of the primary factors will be the languages you can/will support
on the web server. Try narrowing it down using that: java, php, ruby,
python, etc.
Axton
They are all going to require some type of language/data storage
support (e.g., oracle, mysql, pgsql, sqlite, etc.) on the back end
above and beyond html.
Axton
On Fri, Jun 13, 2008 at 11:16 AM, Gary Opela (Corporate)
[EMAIL PROTECTED] wrote:
Well, what we have been tasked with is to find a
I'm a big fan of Joomla (http://www.joomla.org/), although it's got lots
of functionality in addition to just blogs. It requires PHP and MySQL
and I've gotten it working on both Linux (Apache) and Windows (IIS),
although Linux and Apache are the easiest.
On another email, you mentioned that
Hey now we're talking about something that I can help with.
First of, you can use a standard html to display a blog provided by a third
party service, though you would have to use javascript and some ajax to pull
the information to you site. This gets a little messy and is not really the
best
My son just graduated from HS, and will leave for the Marines in October.
Sometime between now and then, he and I are going to drive cross-country on
a BBQ tour. We'll start and end in Seattle, but we intend to hit all of the
areas of the country famous for BBQ: Texas, Louisiana, the rest of the
What a cool idea!! And congratulations to your son on graduation and
choosing a most honorable next step with the Marines. He must be truly
special!
Susan
On Fri, Jun 13, 2008 at 10:46 AM, Rick Cook [EMAIL PROTECTED] wrote:
** My son just graduated from HS, and will leave for the Marines in
I am running into some permission issues while I am testing Change
Management 7x. For example I created a user chgmanager. This user has
is in the proper support groups and has the proper functional roles as a
Change Manager and Change Assignee. But when I open certain change
Requests I am
Yes - good point, we didn't ask whether any of the approval process
mappings have been changed or if they are as is out-of-box. But I still
think you need to specify that the Change Manager has role of Change
Approver - even if they are not specified as an approver in the Approval
tab, they still
If anyone knows how to pop open a remedy form using a macro I would greatly
appreciate help with this.
Thank you,
Coby
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I don't have any specific spots in mind, but Food Network has had specials on
BBQ places around the country. You might try their web site to do some research.
--Original Message--
From: Rick Cook
To: arslist@ARSLIST.ORG
ReplyTo: arslist@ARSLIST.ORG
Sent: Jun 13, 2008 11:46
Subject: OT:
Hi,
Is it possible to run Adhoc reports and export the results to an excel
spreadsheet from the Mid Tier? We are on 7.x ITSM and AR System.? I see the
canned reports that seem to be an option to?export - which did not work - we
received an error.? I was looking for a technical guide to show us
I would recommend using an ARTask.
We used to use Macros with screen pops, but ARTask is much cleaner.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Coby West
Sent: Friday, June 13, 2008 12:19 PM
To:
Just out of curiosity (I have not started the process of configuring
Change Management on our system yet - was too busy getting IM, SLM, RKM,
and Kinetic Request implemented, and still have PM to go), are you on
patch 007 of the ITSM 7 application? Patch 007 consisted _primarily_ of
fixes to
I have seen multiple Food Network specials and shows about BBQ - that's
kinda how I got the idea. Well, that, and that we both love BBQ. My son's
been able to keep up with my rib appetite since he was 10. I'm looking for
places that the Food Network may have never heard of, but that you have.
If you are going to be near San Antonio skip the Alamo and go to Rudy's The
Worst BBQ in Texas! (but don't believe them).
http://www.tripadvisor.com/Restaurant_Review-g60956-d470043-Reviews-Rudy_s_Barbecue-San_Antonio_Texas.html
I have eaten there several times and it is great and you can't get
I know this much, that I am on Change Management v7.0.3. As for the
patch level, that is a little tricky because I had an issue that I
discovered when I tried to install the data Management Tool where the
Data Management Tool installer could not find the patch level of any of
my ITSM installed
Yes Kathy - you can create and export ARSystem reports to csv from the
mid-tier. Go into Reports and set up a standard AR system report. Save
it, then Run it, but when you run select Run to Destination - File and
in Format select csv. This should automatically set the Character
Encoding field
Wow Rick! Great idea for a father son trip And a wonderful way to send
him off on a truly momentous journey! Good luck to him (and you).
Sometimes (I've discovered) the best way (in the south...can't speak for TX)
to find great Q is to get off the beaten path. Find those little country
Hey Rick - if you end up just hitting 5 to go south you will probably
miss this, but just in case my favorite is Back Forty BBQ. They have
about 4 or 5 locations - all in the northern California area (more north
even than I am - I have to drive almost 60 miles to get to the closest
one). It's
I would definitely download and install patch 007 to ITSM 7.0.03 - ON
DEVELOPMENT FIRST, and make sure that it does not affect anything that
you have in production, or circumvent any customizations. I came up
with pages of post-patch 007 actions that I had to perform, where patch
007 had
Hi Rick.and if you end up in North Texas (Ft Worth, Dallas, general
area)...try Sonny Bryan's.
The original is a hole-in-the-wall on Inwood Rd, just north of downtown
Dallas...but with a
large number of very expensive autos parked out front every day at
lunchtime(even seen
one custom 2008
First of all please thank your son for his service to our country from
an USAF veteran. Now on to food!
Try the Beacon Drive-In in Spartanburg, SC. (www.beacondrivein.com) It
has been locally owned and in business for over 50 years and I will
almost guarantee that you will not be able to
Van's Pig stand in Oklahoma. There are two or so, one in Shawnee, and I think
one in Norman, as it was discussed the other day on the list.
It's probably as good as Oklahoma gets for BBQ
Google maps it to find the locations.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications,
Boy
I gotta say, I smell a bar-b-q war a growin
Best kind off flame war there is. Better than Mac v. Windows v. Linux
On 6/13/08, Gary Opela (Corporate) [EMAIL PROTECTED] wrote:
**
Van's Pig stand in Oklahoma. There are two or so, one in Shawnee, and I
think one in Norman, as it
Hey Rick,
If you are indeed heading south on 5 towards Cali, in Portland there is
Buster's Texas style BBQ. One of the best I have seen in town, but I
like the Hole-in-the-Wall type places myself.
http://www.bustersbarbecue.com/
The one in Tigard is right off of I-5.
Thanks,
Ron Smith
Hehe, well, that would be a lot more fun if OK could actually compete, but
we're not exactly known for our culinary delights.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An
I have been advised by the client that they will take someone who only floats
on water--seriously, the client is really looking for a terrific architect, one
who can help formulate the direction of the Remedy support product into its
next iterations.
The client is serious about good
I have to second Van's Pig Stand in Norman. It's fantastic.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Friday, June 13, 2008 12:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: BBQ
Rick,
Congrats to your son and you too! And what a great idea! Ever watch
Feasting on Asphalt on Food Network?
Lots of Chicagoans prefer Russell's Barbeque - they've been here since dirt
was invented and have a several locations. But if you want to hit the road
over the 4th of July weekend
Yeah, I know that opinions can get kinda heated if people insist that
there's only ONE kind of PERFECT BBQ. That's why I'm taking the view that
cooked meat on my plate is rarely bad. I'm looking to try the best from
everywhere, and enjoy it all, especially the people we meet along the way.
We'll
Since you're going to drive all the way over to North Carolina (which you of
course just HAVE to do if you're on a legitimate barbecue tour), I recommend
Bob Melton's BBQ in Rocky Mount... although I'm not sure that they rebuilt
since one of the hurricanes flooded them out. If that place is
The state is not on your list but Good Wood in Utah is the best BBQ in the
state.
Rick
Rick Cook [EMAIL PROTECTED] 6/13/2008 9:46 AM
** My son just graduated from HS, and will leave for the Marines in October.
Sometime between now and then, he and I are going to drive cross-country on a
You dog you! Did you ever take me there when I was up there working
with you guys?
LOL
Hope you are well!
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
Verizon Business - global capability, personal accountability.
This
I'm trying to use $LASTID$, but i'm not getting the $LASTID$.
I thought I read some where that you can now specify the Form that you
want the LastID from - is this true - or am I just wishing :-)
THANKS!
Happy Friday!
Dear List,
I am sure this is spelled out very plainly in the documentation, but I can’t
seem to find it.
I want the user to be able to hi-lite table rows, save the entry, and have
those same table rows hi-lited when the entry is re-displayed.
So the user will cntl-click several rows to hi-lite
Je serai absent(e) à partir du 2008-06-13 de retour le 2008-06-19.
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divulguées à des tiers sans que l'expéditeur ait
Yeah, the Rib Fest are great - they come to Toronto as well and they
have people from all over the USA competing for the best ribs -
hm.
Congratulations Rick !
On 6/13/08, Doug Blair [EMAIL PROTECTED] wrote:
Rick,
Congrats to your son and you too! And what a great idea! Ever watch
Hi All TGIF,
I need to do a SQL query to a database outside of Remedy and gets all of
the contact records for a customer and drop them into a field in a
ticket. Of course I can get the first or display a list if there are
multiple. There has to be a way to get all records that meet the
criteria.
I thought so. You did go to a lot of places during your stay. It is so
close it had to be on the list.
Thanks,
Ron Smith
Remedy/Web Developer
Providence Health Services OR
[EMAIL PROTECTED]
503-216-7866
From: Action Request System discussion
1. Create SQL view of the data from your Remedy database.
2. Create a View form in Remedy using that SQL view
3. Create a table field using that new View. Now when the table refreshes it
will have a local copy of all of the records and you can table walk it.
On Fri, Jun 13, 2008 at 3:08 PM,
You could use the keyword $ROWSELECTED$ for to check if row is selected.
Extract from the manual
$ROWSELECTED$
--
Evaluates if row in table field is selected:
- 0 = Not selected
- 1 = Secondary selection
- 2 = Primary selection
This keyword is only
I do not have the 7 docs handy but I know there is lot of information in the
6.3 docs about table walking, specifically about what you are asking.
1. Remedy knows if the row is selected using the $ROWSELECTED$ keyword. I
believe it even knows which row was selected as the primary and which was
I don't see anything about it being able to query a specific form in the
7.0 docs, would be a great addition though :)
-
Dylan Wheeler
Production Control Analyst Principal
IT Operations
Downey Savings Loan Association, F.A.
Email: [EMAIL PROTECTED]
-Original Message-
The thing about $LASTID$ is that it can only be called in an Active Link,
because it grabs the last record created by that client. The form involved
is set by the form name on the AL that calls the action.
Rick
On Fri, Jun 13, 2008 at 1:03 PM, Wheeler, Dylan [EMAIL PROTECTED]
wrote:
I don't
Regarding Functional Roles: All they should need is the Infrastructure
Change Assignee role or the Infrastructure Change Manager role in order
to move this change forward.
Also -
I just went back and read where you stated that the Status field is
disabled. This is eerily similar to an issue I
Luling Bar-B-Q
709 E. Davis St.
Luling, Texas
(830) 875-3848
I drive there just to get their sausage! They wrap it in brown paper
and if you eat there you sit at picnic tables that are huge and very
family style.
In Houston there are so many! I would suggest Thelma's, Pizzatola's
and the
I have seen something similar when 1)we ran out of float licenses, 2)the
ARS permissions were Read, 3)the EA chaining order was incorrect, 4)the
User/People forms were out of synch, or 5)the license was not being
applied to the user appropriately
1 2: It sounds as though you have these
Rick,
Here is a link to the BBQ places in TX, among them are the places in Lockhart
like Black's, Smitty's, and Kreuz some of the most famous we have.
http://www.texasbbqreview.com/ReviewsSummary.htm
Phil Bautista
President / CEO
Bull Creek Data Corporation
www.bullcreek.com
Remedy Approved
If you want to turn off all notifications for a specific non-support
user, you can just remove their email address from their people record.
If you want to turn off customer notifications for all requesters, you
can open the NTE:CFG Notification Events form and query the
Requesterxxx notification
You should be able to do a Direct SQL for NextID from which ever form you
need.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Friday, June 13, 2008 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: $LASTID$
Hopefully you'll hit Dixies' BBQ there in Bellevue before heading out.. that
is some good stuff, Meet the Man!
If you make it to Atlanta, Slopes and KC Pit are both excellent and about a
mile apart:
http://www.kcpitbbq.com/ (good turkey too)
http://www.slopesbbq.com/
On Fri, Jun 13, 2008 at
Been there several times. I have Met the Man - on a hotlink, no less!
Made the sweat run down...lotsa places...
On Fri, Jun 13, 2008 at 3:25 PM, J Davis [EMAIL PROTECTED] wrote:
** Hopefully you'll hit Dixies' BBQ there in Bellevue before heading out..
that is some good stuff, Meet the Man!
I've never done that before Brian, could you kindly assist me with this?
THANKS!
On Fri, Jun 13, 2008 at 6:27 PM, Brian Gillock
[EMAIL PROTECTED] wrote:
You should be able to do a Direct SQL for NextID from which ever form you
need.
-Original Message-
From: Action Request System
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