Does rememeber that in an earlier version of AR System there was a bug
related to this (loop inside loop).
Cant remember the version
--
Jarl
2009/7/29 tina flores csoukn...@columnit.com:
Hello Listers,
I'm working on a client requirement:
People relationship on a child CI needs to be
If I remember right you needed to set temp fields to the values of the
columns you wanted to push and push the temp fields instead.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
Sent: 29 July 2009 07:43
To:
That was a bug in an Active Link Table Loop (calling another guide) and the
work-around was indeed to set the row's data into temporary DO fields rather
than referencing the column field directly. This bug was in the User Tool.
It seems to have been fixed in the 7.1 User Tool. It may also have
Thanks for your reply. This suddenly disappeared. Not sure what the root
cause was.
--
View this message in context:
http://www.nabble.com/Dialogs--Pop-ups-on-Mid-Tier---Remedy-version-7.1-tp24643387p24716213.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
Hi,
OS: Solaris
DB: Sybase ASE 15, Sybase Client 12.5
After installation, the window says ARSystem Server was successfully
installed but there's a message saying that the server was not started.
When we try to manually start it, we get an error:
Kali,
I have not see those errors before, but here is my guess.
Maybe the installer did a poor job of updating the script with local values?
I would check the contents of the
_server_install_location_/bin/arsystem script. See if you can find the
string CHANGE_CONFDIR in that file. If you can...
Carey,
Appreciate the info. I knew about the ARSPerl site and went there for
assistance on the install and also to look at code examples. That and this
board have been very helpful...especially of late. We have an initiative
to push more people into using Remedy here, which is great. The only
Hi
I have a user who sees fields as unaligned in User tool (with preference
serevr), but they are aligned in Admin tool. Does anyone know how this can
be? He has logged in and out ...
-Trond
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We are currently using SSRS in SQL 2000 against our Remedy 6.3 database.
We stopped using Crystal because, being a Microsoft shop, the powers
that be wanted to use Microsoft's SSRS. I don't do that report
developing because we already had individuals trained in SSRS but there
are a number of
Be sure to check the view of the form the user is referencing (tools,
options, advanced - Default Form view)
You can also wack the arf and arv
Doug
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Trond Valen
Sent: Wednesday, July 29, 2009 8:13
We've been using SSRS for years with AR System. Although we don't use the
ARODBC driver, I don't see any reason why you couldn't--we just chose not to so
we don't have to worry about Remedy permissions affecting our report content.
Our report access is controlled via Windows authentication
Any errors in the install log? Also if this was a unix install, how did you
install it (root for example)?
Howard
On Wed, Jul 29, 2009 at 6:30 AM, Kali Obsum kali.ob...@macquarie.comwrote:
** Hi,
*OS: Solaris*
*DB: Sybase ASE 15, Sybase Client 12.5*
After installation, the window says
I searched through the defects and there were a number associated with filter
guide.
SW00316201 Disposition (Verified) Fixed AR System 7.1 Server Workflow
Filter Guide table loop... guide walks through same row if table is based on
same supporting form.
SW00299842 Disposition (In QA) Fixed AR
Hi list
How can I avoid simultaneous editing of the request by different users?
Thank for advice
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Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the
Create a field on the form, and a button.
The button will show Lock/Unlock.
The basic premise will be that users can lock or unlock a ticket. If a
ticket is unlocked, then the button will display Lock. If the ticket is
locked, then button will display Unlock.
If a user hits the Lock button,
Yup,
Sorry about that - Yahoo had a problem at that time and kept prompting me that
the message was not sent with a resend button that I clicked about 4 times
before it finally sent but it looks like it accepted all the 4 or 5 other
clicks..
Joe
From: ATT
Yes, i see it's performing the push actions out of phase and for each entry
in the Relationship tab, it does a push to the 3 different People entries I
have in the AST:AssetPeople form. And the outer loop goes through each row
in the Relationship table and the inner loop does a table walk in the
Thanks for reply Gary,
another words - BMC does not provide a standard way to solve this problem?
2009/7/29 Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
gary.opela@tinker.af.mil:
Create a field on the form, and a button.
The button will show Lock/Unlock.
The basic premise will be that users
No. The standard way is that multiple people can check out copies of the
original. The problem with that is that the first person to save changes to
their copy updates the original without updating the other copies.
That means that subsequent users saving their copies will see a message asking
Trying to use the .NET API (7.1) to pull the values that are found in
the Messages and Template tabs for a notification action. I have been
able to get the base notification information, and have also found a
class called AdvancedNotificationAction, but I cannot figure how to
retrieve it.
Anybody
Hello Andrey,
Set up a flag that gets updated with a direct SQL with the LoginID of the
person who first opened the ticket, the moment the first person opens the
ticket for editing, and display a warning that the ticket is being edited by
another user if some other user opens the same ticket..
I quite often, as suggested by other posters, pull the values I want out of
column and set them into DO fields, then do the push from those fields
instead of the columns, if that doesn't do what you are expecting, you may
have a logic problem in your workflow.
-Original Message-
From:
Well...if your applications are Deployable, you could setup something that
fires at the beginning of the period that maps groups they are in to roles,
enabling their access to the role, then at the end of the allow period,
unmap those roles.
_
From: Action Request System discussion
Hi Everyone,
We keep seeing the below error in our arerror.log. We have already
verified that we have enough memory allocated and we have increased
our thread counts. BMC technical support cannot seem to help us and
we have done everything that was suggested in forums. We have
upgraded 3 test
Good morning,
We're working on getting client software into the CMDB, including tracking
licenses and contracts in Asset Management. The problem is that we have run
into a situation that doesn't quite fit into what we are trying to do.
Here's the scenario. Let's say we own 200 Visio 2007
I'm by no means an expert on Unix systems, but this is Remedy complaining
about the ability to kick off os level threads...so this is something you
will need to tweak at the OS Level, not Remedy.
-Original Message-
From: Action Request System discussion list(ARSList)
We see that error all the time when we are shutting down the ARS
binaries. It is due to the fact that the thread that does the logging
is closed before the other threads. Stop the app and delete the
arerror.log file. When you restart the app check if you still receive
the error.
-Original
Shawn, what if you made MSDN a separate software package or suite, which
would then contain separate Visio, etc. products. You might have to create
separate products in the DSL for MSDN and non-MSDN, if they don't exist
already.
Might also have to add an attribute to track a user's MSDN
WowI completely missed
Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog()
Yes, I agree with Fredrick, turn off your workflow logging (filter, api,
etc) and then restart...I would not expect that error if you don't have
logging turned on at startup/shutdown...
-Original Message-
Hi All,
Is there a way to disable the close window X in the upper right corner of a
dialog?
Depending one of several sets of criteria, when a ticket is closed, a dialog
window opens asking a series of Yes/No questions before they can save the
ticket. Problem is the users are using the X in
In the user tool that's one of the options when opening the dialog, in the
web, from what I understand there is some java script you can use
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Wednesday, July 29, 2009
Misi has something as well.
http://www.rrr.se/en/products/rrrlock.html
There's a flowchart there that will give you the general idea.
Thad Esser
Remedy Developer
Did you ever wonder why we had to run for shelter when the promise of a
brave new world unfurled beneath a clear blue sky? -
Thanks for the encouragement, I am indeed tempted to raise it with the server
administrators via a different route as a result. My first attempt via my
manager who has some degree of responsibility with the system just got
stonewalled - I suspect that Web Services aren't used within the
I've also seen this issue caused by the user having their Windows DPI
settings set to Large Size.
From the user's desktop, single-right-click on any blank spot.
Single-left-click on Properties
Single-left-click on Settings
Single-left-click on Advanced
Single-left-click on General tab
If the DPI
Mark,
This can be done in the active link that calls the dialog window. Look
in the area where your field mappings are and take the check out of the
box that says Show Close Button in Dialog.
Works like a charm.
Hope this helps.
Randy
From: Action Request System discussion list(ARSList)
Maybe David Easter can shed some light on how to interpret the various
status values and what they mean in terms of expecting them in a patch or
release.
--
Shyam
tina flores csoukn...@columnit.com wrote in message
news:24719391.p...@talk.nabble.com...
I searched through the defects and there
I turned off logging and then deleted the arerror.log. I then
restarted the server and am getting the same error. It only occurs
during starting/stopping the server.
On Jul 29, 12:05 pm, LJ Longwing lj.longw...@gmail.com wrote:
WowI completely missed
Wed Jul 29 08:46:00 2009
Hmmmnot sure then...sorry
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jaimie
Sent: Wednesday, July 29, 2009 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade issues with 7.1
I turned off logging and then
Getting the Request ID for a web service on submit
We have an appliance that sends notifications to IP phones using Cisco UCM
via a web service from Remedy to the appliance. The issue we are running
into is that the web service call is done in a set fields action and the
Request ID is not
If you add a display only field to the form, push a value to that field, as in
option 1, and then have your web service filter trigger on that field being
set, you could avoid having all your other filters fire again. You'd have to
update the other filters to not fire if that new DO field is
Randy LJ,
Thank you for your responses. Disabling the Show Close Button in Dialog was the
one I needed.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mckinnish, Randy
Sent: Wednesday, July 29, 2009 12:40
Hi All - I am trying to save a search on my Mid Tier client but the
Searches button is not displaying.
On my mid tier config screen I have my ARS server in the Preference
Server(s), Data Visualization Module Server(s), Homepage Server,
Authentication Server. They all say the same server name.
An update. Apparently there were some fundamental errors during the
original install of Incident that were not caught and corrected by that
team. These errors were specifically in the area of integration with
Asset/CMDB. The BMC-supported direction is a ground-up rebuild, which we
are doing.
**
I am wondering if it has something to do with the permissions under which the arsystem binaries are running within your Unix environment. Are you running as non-root? If so, does the error go away when running as root? It might be a starting point..Terry
On Jul 29, 2009, LJ Longwing
Hi Christi,
You may need to enable the option(s) on the form properties from within the
Admin Tool.
Leonard Neely
Column Technologies, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS
Sent:
This is probably something obvious, but I'm just not seeing it...
I have a dev server with a set of permissions for my profile. When I log
in to the user tool I can see the
aradmin entry and select from it. When I use the exact same permissions
on the Production server the
aradmin choice is now
Hi Richard
Might be too obvious - but do you have a fixed license on production?
Barb Wagner
IBM Global Services
218-828-4135
bar...@us.ibm.com
copits.rich...@bwc.state.oh.us
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
07/29/2009 02:14 PM
Please respond to
I am setting up HTML formatted Assignment notification messages
(Notification Message Tag=HPD-INC-GroupAssignment) in ITSM. Although the
reply message contains the Request ID label/value pair, the Email Engine
is returning error 4918 Missing Action Parameter with Appended Text
Request ID. The
Oh man…..duh!..I must have looked at that a zillion times and it never
registered. That was it….
Thank you…..
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Barb Wagner
Sent: Wednesday, July 29, 2009 3:21 PM
To: arslist@ARSLIST.ORG
Subject:
The form has Public view access and field 1 has Assignee Submitter
read access. Looks like the other fields have submitter change access.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent:
I'm *fairly* certain that that option works wonderfully in the client
but will not work in the midtier. I think the browser explicitly forbids
disabling the little red X to prevent spyware purveyors from popping
undismissible popups. If someone knows of a way, PLEASE let me know!
-Original
Me encuentro en viaje de negocios, con acceso limitado al correo electronico,
cualquier requerimiento urgente puedes comunicarte con Raidy Ferres.
Este mensaje no esta siendo reenviado
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All I can say is ouch. Could it been the order that items were
installed in?
Sent from Howard Richter's iPhone
On Jul 29, 2009, at 2:45 PM, Charles Baldi charles.ba...@gmail.com
wrote:
**
An update. Apparently there were some fundamental errors during the
original install of Incident
Since you mentioned the preference server, these are the first two
places I would look.
1) From User, check tools\options\display to be sure they have not
changed the font for a field or two. (I have had users do this).
2) From the form AR System User Preference, check that the user does not
That's why I install the entire basic suite, even if the customer is only going
to use Incident, unless server resources prevent it or I am ordered not to.
Rick
-Original Message-
From: Howard Richter hbr4...@gmail.com
Date: Wed, 29 Jul 2009 16:23:34
To:
A Verified disposition means that the resolution provided by Dev was verified
by QA. That could be a code fix, workaround, documentation change or a
statement that the feature is working as expected. Usually, a Resolution of
Fixed, though, means it's a code fix.
Verified does not, itself,
No, it appears that the errors were not seen and dealt with. My suspicion
is that since the apps were installed on a non C: drive that the TEMP/TMP
ENV variables were not set to point to the install disk and some components
failed. That's the best I can tell from what logs remain. I'm surprised
ITSM 7.1
I'm familiar with Users selecting a value from a menu bar menu on a
regular form, and having an A/L fire.
How does an A/L fire when the menu bar menu is hidden, and the form is a
dialog?
Here's my scenario: When a user selects an Incident template to create
an INC, the following A/L
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