Re: Filter Guide Loop within a Loop

2009-07-29 Thread Jarl Grøneng
Does rememeber that in an earlier version of AR System there was a bug related to this (loop inside loop). Cant remember the version -- Jarl 2009/7/29 tina flores csoukn...@columnit.com: Hello Listers, I'm working on a client requirement: People relationship on a child CI needs to be

Re: Filter Guide Loop within a Loop

2009-07-29 Thread P Romain ARSlist
If I remember right you needed to set temp fields to the values of the columns you wanted to push and push the temp fields instead. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: 29 July 2009 07:43 To:

Re: Filter Guide Loop within a Loop

2009-07-29 Thread Ben Chernys
That was a bug in an Active Link Table Loop (calling another guide) and the work-around was indeed to set the row's data into temporary DO fields rather than referencing the column field directly. This bug was in the User Tool. It seems to have been fixed in the 7.1 User Tool. It may also have

Re: Dialogs/ Pop ups on Mid Tier - Remedy version 7.1

2009-07-29 Thread RMUSR2009
Thanks for your reply. This suddenly disappeared. Not sure what the root cause was. -- View this message in context: http://www.nabble.com/Dialogs--Pop-ups-on-Mid-Tier---Remedy-version-7.1-tp24643387p24716213.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

ARSystem Server 7.5 Installation Successful but not started

2009-07-29 Thread Kali Obsum
Hi, OS: Solaris DB: Sybase ASE 15, Sybase Client 12.5 After installation, the window says ARSystem Server was successfully installed but there's a message saying that the server was not started. When we try to manually start it, we get an error:

Re: ARSystem Server 7.5 Installation Successful but not started

2009-07-29 Thread Carey Matthew Black
Kali, I have not see those errors before, but here is my guess. Maybe the installer did a poor job of updating the script with local values? I would check the contents of the _server_install_location_/bin/arsystem script. See if you can find the string CHANGE_CONFDIR in that file. If you can...

Re: Perl Question

2009-07-29 Thread Joseph Kasell
Carey, Appreciate the info. I knew about the ARSPerl site and went there for assistance on the install and also to look at code examples. That and this board have been very helpful...especially of late. We have an initiative to push more people into using Remedy here, which is great. The only

User sees unaligned fields

2009-07-29 Thread Trond Valen
Hi I have a user who sees fields as unaligned in User tool (with preference serevr), but they are aligned in Admin tool. Does anyone know how this can be? He has logged in and out ... -Trond ___ UNSUBSCRIBE or access

Re: SSRS AR ODBC Compatibility

2009-07-29 Thread Mac Rhoades
We are currently using SSRS in SQL 2000 against our Remedy 6.3 database. We stopped using Crystal because, being a Microsoft shop, the powers that be wanted to use Microsoft's SSRS. I don't do that report developing because we already had individuals trained in SSRS but there are a number of

Re: User sees unaligned fields

2009-07-29 Thread Tanner, Doug
Be sure to check the view of the form the user is referencing (tools, options, advanced - Default Form view) You can also wack the arf and arv Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Trond Valen Sent: Wednesday, July 29, 2009 8:13

Re: SSRS AR ODBC Compatibility

2009-07-29 Thread Craig Carter
We've been using SSRS for years with AR System. Although we don't use the ARODBC driver, I don't see any reason why you couldn't--we just chose not to so we don't have to worry about Remedy permissions affecting our report content. Our report access is controlled via Windows authentication

Re: ARSystem Server 7.5 Installation Successful but not started

2009-07-29 Thread Howard Richter
Any errors in the install log? Also if this was a unix install, how did you install it (root for example)? Howard On Wed, Jul 29, 2009 at 6:30 AM, Kali Obsum kali.ob...@macquarie.comwrote: ** Hi, *OS: Solaris* *DB: Sybase ASE 15, Sybase Client 12.5* After installation, the window says

Re: Filter Guide Loop within a Loop

2009-07-29 Thread tina flores
I searched through the defects and there were a number associated with filter guide. SW00316201 Disposition (Verified) Fixed AR System 7.1 Server Workflow Filter Guide table loop... guide walks through same row if table is based on same supporting form. SW00299842 Disposition (In QA) Fixed AR

Blocking request for editing by another user

2009-07-29 Thread Andrey
Hi list How can I avoid simultaneous editing of the request by different users? Thank for advice ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the

Re: Blocking request for editing by another user

2009-07-29 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Create a field on the form, and a button. The button will show Lock/Unlock. The basic premise will be that users can lock or unlock a ticket. If a ticket is unlocked, then the button will display Lock. If the ticket is locked, then button will display Unlock. If a user hits the Lock button,

Re: mid tier

2009-07-29 Thread Joe DeSouza
Yup, Sorry about that - Yahoo had a problem at that time and kept prompting me that the message was not sent with a resend button that I clicked about 4 times before it finally sent but it looks like it accepted all the 4 or 5 other clicks.. Joe From: ATT

Re: Filter Guide Loop within a Loop

2009-07-29 Thread tina flores
Yes, i see it's performing the push actions out of phase and for each entry in the Relationship tab, it does a push to the 3 different People entries I have in the AST:AssetPeople form. And the outer loop goes through each row in the Relationship table and the inner loop does a table walk in the

Re: Blocking request for editing by another user

2009-07-29 Thread Andrey
Thanks for reply Gary, another words - BMC does not provide a standard way to solve this problem? 2009/7/29 Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil: Create a field on the form, and a button. The button will show Lock/Unlock. The basic premise will be that users

Re: Blocking request for editing by another user

2009-07-29 Thread Rick Cook
No. The standard way is that multiple people can check out copies of the original. The problem with that is that the first person to save changes to their copy updates the original without updating the other copies. That means that subsequent users saving their copies will see a message asking

.NET API and Filter Notification

2009-07-29 Thread Frank Caruso
Trying to use the .NET API (7.1) to pull the values that are found in the Messages and Template tabs for a notification action. I have been able to get the base notification information, and have also found a class called AdvancedNotificationAction, but I cannot figure how to retrieve it. Anybody

Re: Blocking request for editing by another user

2009-07-29 Thread Joe DeSouza
Hello Andrey, Set up a flag that gets updated with a direct SQL with the LoginID of the person who first opened the ticket, the moment the first person opens the ticket for editing, and display a warning that the ticket is being edited by another user if some other user opens the same ticket..

Re: Filter Guide Loop within a Loop

2009-07-29 Thread LJ Longwing
I quite often, as suggested by other posters, pull the values I want out of column and set them into DO fields, then do the push from those fields instead of the columns, if that doesn't do what you are expecting, you may have a logic problem in your workflow. -Original Message- From:

Re: calender based group

2009-07-29 Thread LJ Longwing
Well...if your applications are Deployable, you could setup something that fires at the beginning of the period that maps groups they are in to roles, enabling their access to the role, then at the end of the allow period, unmap those roles. _ From: Action Request System discussion

Upgrade issues with 7.1

2009-07-29 Thread jaimie
Hi Everyone, We keep seeing the below error in our arerror.log. We have already verified that we have enough memory allocated and we have increased our thread counts. BMC technical support cannot seem to help us and we have done everything that was suggested in forums. We have upgraded 3 test

Storing MSDN licenses in the CMDB

2009-07-29 Thread Pierson, Shawn
Good morning, We're working on getting client software into the CMDB, including tracking licenses and contracts in Asset Management. The problem is that we have run into a situation that doesn't quite fit into what we are trying to do. Here's the scenario. Let's say we own 200 Visio 2007

Re: Upgrade issues with 7.1

2009-07-29 Thread LJ Longwing
I'm by no means an expert on Unix systems, but this is Remedy complaining about the ability to kick off os level threads...so this is something you will need to tweak at the OS Level, not Remedy. -Original Message- From: Action Request System discussion list(ARSList)

Re: Upgrade issues with 7.1

2009-07-29 Thread Grooms, Frederick W
We see that error all the time when we are shutting down the ARS binaries. It is due to the fact that the thread that does the logging is closed before the other threads. Stop the app and delete the arerror.log file. When you restart the app check if you still receive the error. -Original

Re: Storing MSDN licenses in the CMDB

2009-07-29 Thread Rick Cook
Shawn, what if you made MSDN a separate software package or suite, which would then contain separate Visio, etc. products. You might have to create separate products in the DSL for MSDN and non-MSDN, if they don't exist already. Might also have to add an attribute to track a user's MSDN

Re: Upgrade issues with 7.1

2009-07-29 Thread LJ Longwing
WowI completely missed Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Yes, I agree with Fredrick, turn off your workflow logging (filter, api, etc) and then restart...I would not expect that error if you don't have logging turned on at startup/shutdown... -Original Message-

Disable Red X

2009-07-29 Thread Brittain, Mark
Hi All, Is there a way to disable the close window X in the upper right corner of a dialog? Depending one of several sets of criteria, when a ticket is closed, a dialog window opens asking a series of Yes/No questions before they can save the ticket. Problem is the users are using the X in

Re: Disable Red X

2009-07-29 Thread LJ Longwing
In the user tool that's one of the options when opening the dialog, in the web, from what I understand there is some java script you can use _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Wednesday, July 29, 2009

Re: Blocking request for editing by another user

2009-07-29 Thread Thad K Esser
Misi has something as well. http://www.rrr.se/en/products/rrrlock.html There's a flowchart there that will give you the general idea. Thad Esser Remedy Developer Did you ever wonder why we had to run for shelter when the promise of a brave new world unfurled beneath a clear blue sky? -

Re: Trying to use BackChannel (AR Mid-Tier v7.0)

2009-07-29 Thread grenadaguy
Thanks for the encouragement, I am indeed tempted to raise it with the server administrators via a different route as a result. My first attempt via my manager who has some degree of responsibility with the system just got stonewalled - I suspect that Web Services aren't used within the

Re: User sees unaligned fields

2009-07-29 Thread Thad K Esser
I've also seen this issue caused by the user having their Windows DPI settings set to Large Size. From the user's desktop, single-right-click on any blank spot. Single-left-click on Properties Single-left-click on Settings Single-left-click on Advanced Single-left-click on General tab If the DPI

Re: Disable Red X

2009-07-29 Thread Mckinnish, Randy
Mark, This can be done in the active link that calls the dialog window. Look in the area where your field mappings are and take the check out of the box that says Show Close Button in Dialog. Works like a charm. Hope this helps. Randy From: Action Request System discussion list(ARSList)

Re: Filter Guide Loop within a Loop

2009-07-29 Thread Shyam Attavar
Maybe David Easter can shed some light on how to interpret the various status values and what they mean in terms of expecting them in a patch or release. -- Shyam tina flores csoukn...@columnit.com wrote in message news:24719391.p...@talk.nabble.com... I searched through the defects and there

Re: Upgrade issues with 7.1

2009-07-29 Thread jaimie
I turned off logging and then deleted the arerror.log. I then restarted the server and am getting the same error. It only occurs during starting/stopping the server. On Jul 29, 12:05 pm, LJ Longwing lj.longw...@gmail.com wrote: WowI completely missed Wed Jul 29 08:46:00 2009    

Re: Upgrade issues with 7.1

2009-07-29 Thread LJ Longwing
Hmmmnot sure then...sorry -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Wednesday, July 29, 2009 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade issues with 7.1 I turned off logging and then

Getting the Request ID for a web service on submit

2009-07-29 Thread Jason Miller
Getting the Request ID for a web service on submit We have an appliance that sends notifications to IP phones using Cisco UCM via a web service from Remedy to the appliance. The issue we are running into is that the web service call is done in a set fields action and the Request ID is not

Re: Getting the Request ID for a web service on submit

2009-07-29 Thread Lyle Taylor
If you add a display only field to the form, push a value to that field, as in option 1, and then have your web service filter trigger on that field being set, you could avoid having all your other filters fire again. You'd have to update the other filters to not fire if that new DO field is

Re: Disable Red X - RESOLVED

2009-07-29 Thread Brittain, Mark
Randy LJ, Thank you for your responses. Disabling the Show Close Button in Dialog was the one I needed. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mckinnish, Randy Sent: Wednesday, July 29, 2009 12:40

Saved Searches on Mid Tier

2009-07-29 Thread Pargeter, Christie :CO IS
Hi All - I am trying to save a search on my Mid Tier client but the Searches button is not displaying. On my mid tier config screen I have my ARS server in the Preference Server(s), Data Visualization Module Server(s), Homepage Server, Authentication Server. They all say the same server name.

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-29 Thread Charles Baldi
An update. Apparently there were some fundamental errors during the original install of Incident that were not caught and corrected by that team. These errors were specifically in the area of integration with Asset/CMDB. The BMC-supported direction is a ground-up rebuild, which we are doing.

Re: Upgrade issues with 7.1

2009-07-29 Thread Terry Bootsma
** I am wondering if it has something to do with the permissions under which the arsystem binaries are running within your Unix environment. Are you running as non-root? If so, does the error go away when running as root? It might be a starting point..Terry On Jul 29, 2009, LJ Longwing

Re: Saved Searches on Mid Tier

2009-07-29 Thread Leonard Neely - FOJ
Hi Christi, You may need to enable the option(s) on the form properties from within the Admin Tool. Leonard Neely Column Technologies, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent:

Permissions question...

2009-07-29 Thread Copits . Richard
This is probably something obvious, but I'm just not seeing it... I have a dev server with a set of permissions for my profile. When I log in to the user tool I can see the aradmin entry and select from it. When I use the exact same permissions on the Production server the aradmin choice is now

Re: Permissions question...

2009-07-29 Thread Barb Wagner
Hi Richard Might be too obvious - but do you have a fixed license on production? Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.com copits.rich...@bwc.state.oh.us Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/29/2009 02:14 PM Please respond to

Error 4918 in Modify action reply

2009-07-29 Thread James Rubarth-Lay
I am setting up HTML formatted Assignment notification messages (Notification Message Tag=HPD-INC-GroupAssignment) in ITSM. Although the reply message contains the Request ID label/value pair, the Email Engine is returning error 4918 Missing Action Parameter with Appended Text Request ID. The

Re: Permissions question...

2009-07-29 Thread Copits . Richard
Oh man…..duh!..I must have looked at that a zillion times and it never registered. That was it…. Thank you….. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barb Wagner Sent: Wednesday, July 29, 2009 3:21 PM To: arslist@ARSLIST.ORG Subject:

Re: Saved Searches on Mid Tier

2009-07-29 Thread Pargeter, Christie :CO IS
The form has Public view access and field 1 has Assignee Submitter read access. Looks like the other fields have submitter change access. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ Sent:

Re: Disable Red X - RESOLVED

2009-07-29 Thread Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT
I'm *fairly* certain that that option works wonderfully in the client but will not work in the midtier. I think the browser explicitly forbids disabling the little red X to prevent spyware purveyors from popping undismissible popups. If someone knows of a way, PLEASE let me know! -Original

Respuesta automatica de Ruben Arellano

2009-07-29 Thread Ruben Arellano
Me encuentro en viaje de negocios, con acceso limitado al correo electronico, cualquier requerimiento urgente puedes comunicarte con Raidy Ferres. Este mensaje no esta siendo reenviado ___ UNSUBSCRIBE or access ARSlist

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-29 Thread Howard Richter
All I can say is ouch. Could it been the order that items were installed in? Sent from Howard Richter's iPhone On Jul 29, 2009, at 2:45 PM, Charles Baldi charles.ba...@gmail.com wrote: ** An update. Apparently there were some fundamental errors during the original install of Incident

Re: User sees unaligned fields

2009-07-29 Thread Wilson, Harry
Since you mentioned the preference server, these are the first two places I would look. 1) From User, check tools\options\display to be sure they have not changed the font for a field or two. (I have had users do this). 2) From the form AR System User Preference, check that the user does not

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-29 Thread Rick Cook
That's why I install the entire basic suite, even if the customer is only going to use Incident, unless server resources prevent it or I am ordered not to. Rick -Original Message- From: Howard Richter hbr4...@gmail.com Date: Wed, 29 Jul 2009 16:23:34 To:

Re: Filter Guide Loop within a Loop

2009-07-29 Thread Easter, David
A Verified disposition means that the resolution provided by Dev was verified by QA. That could be a code fix, workaround, documentation change or a statement that the feature is working as expected. Usually, a Resolution of Fixed, though, means it's a code fix. Verified does not, itself,

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-29 Thread Charles Baldi
No, it appears that the errors were not seen and dealt with. My suspicion is that since the apps were installed on a non C: drive that the TEMP/TMP ENV variables were not set to point to the install disk and some components failed. That's the best I can tell from what logs remain. I'm surprised

ITSM 7.1, Incident form, dialogs, and hidden menu bar menus

2009-07-29 Thread Phillips, Richard I CTR USA
ITSM 7.1 I'm familiar with Users selecting a value from a menu bar menu on a regular form, and having an A/L fire. How does an A/L fire when the menu bar menu is hidden, and the form is a dialog? Here's my scenario: When a user selects an Incident template to create an INC, the following A/L