Re: Q: Process Timeout Limit v7x

2009-11-09 Thread Murnane, Phil
Craig: I've seen long processes lock up threads in the AR Server, creating bottlenecks for other Remedy users. Is this need anything that could be re-architected into something like this: Process 1: Gather Required Data into temporary file - do not wait for process to complete Process 2:

Re: Ports and Queues - Thread Settings ?

2009-11-09 Thread patchsk
Hi Raj, There is no easy and straight answer to find the optimum number of threads. It is different for each app and environment. You need to start with a min number of threads and increase one or two at a time till you find the number which fits perfectly to your environment. Use api and thread

Re: Create Date components using VIEW Forms

2009-11-09 Thread Grooms, Frederick W
Remedy stores all Date/Time values in the database as numbers. Since you are using Oracle you can add the following functions to your Oracle db and reference them in your view (not both functions will automatically handle the Daylight savings time change if your timezone needs it). CREATE OR

[no subject]

2009-11-09 Thread Robert Fults
I had a request to increase the number of attachments slots on CTM:Email System so support users can send more attachments at a time to customers. What I did was add two more slot to the CTM:Email System attachment pool and two more to the NTE:Notifier pool. I then modified these filters and

Re: Ports and Queues - Thread Settings ?

2009-11-09 Thread Sabyson Fernandes
Raj, AR Server crashing could also be due to a memory leak issue. Monitor the memory footprint of the arserver.exe process (windows)/arserverd (UNIX) to see if the memory footprint grows over time. Saby From: patchsk vamsi...@gmail.com To:

Permissions TMS:Task

2009-11-09 Thread McFarlane, Duncan
ars 7.1.0 Patch 007 Windows 2003 MS SQL 2005 Client UT 7.1.0 Patch 007 Windows XP last night I modified the reg on the server because the servers name was changed 2 years ago and it was not completed correctly. last month I tried to upgrade the server and I was unable to due to the miss match

[no subject]

2009-11-09 Thread Robert Fults
Issue seems to be specifically with the Outlook 2007 client. Everything seems to be working fine on the web and with every other email account I sent my test messages to. Anyone run into this before? Could be an issue since we are a Microsoft house and most users are using Outlook here.

Re: Ports and Queues - Thread Settings ?

2009-11-09 Thread Axton
Why is it crashing? I doubt this is related to the thread setting unless you have them set so high that the footprint for each thread is exhausting the memory allocation range. Do you have a core file? If so, what is the stack trace in the core that caused the crash? What is the memory

Re: Q: Process Timeout Limit v7x

2009-11-09 Thread Axton
You can fork the process, in which case your workflow will not wait on the completion of the forked process. This done using a run process action. In this way you are not bound to the timeout limits, but it may not fit your need. Axton Grams On Fri, Nov 6, 2009 at 6:37 PM, Craig Carter

Error with remedy Administrator

2009-11-09 Thread Patrick St-Pierre
Hi when i try to open remedy administrator from one server every time it crash and i got this error in the event viewer: ORA-03113: end-of-file on communication channel 390626 : Failure during SQL operation to the database (ARERR 552) im able to open the user tools, and im able to work from

Re: Error with remedy Administrator

2009-11-09 Thread jham36
If you can run the admin tool and connect from another machine, try re- installing the admin tool on your pc. Make sure you run the same version and patch level that your server is at. James On Nov 9, 1:43 pm, Patrick St-Pierre patrick.st-pie...@dsf.ca wrote: Hi when i try to open remedy

Re: Error with remedy Administrator

2009-11-09 Thread Brittain, Mark
I have seen that error in the RUT when I am about to run out of tablespace. Have you dba check and if need be increase. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Patrick St-Pierre Sent: Monday, November 09,

Re: Error with remedy Administrator

2009-11-09 Thread jham36
I replied, but I don't see it posted. Reinstall the admin tool with the same version and patch as your server. James On Nov 9, 1:43 pm, Patrick St-Pierre patrick.st-pie...@dsf.ca wrote: Hi when i try to open remedy administrator from one server every time it crash and i got this error in the

Difference in APP-Management and APP-Support for ITSM 6.3 and 7.0

2009-11-09 Thread Alexander Straph
Hello. Can anyone tell me the difference between APP-Management and APP-Support? In 6.3, the APP-Management permission would give you access to the Remedy Management Console, whereas APP-Support would only have the Support Console. (And what is the difference between these two consoles

Question about upgrading to ARS 7.5 on a Server group.

2009-11-09 Thread DCI Remedy
Hello Listers. I'm planning the upgrade for our server group from 7.1 P7 to 7.5 P3. This is how it looks (all Windows servers), running SQLServer 2005. ARS Server Group 00 ARS 1 (Admin Operation) ARS 2 (Non - Admin Operation) Midtier Group 00 Midtier 1 Midtier 2 SQL Server How I read Page 58

WWRUG 2009

2009-11-09 Thread Sanford, Claire
Is anyone going to be blogging the WWRUG happenings? Those of us who are stuck at home really want to live vicariously through you! Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

ar.conf entries for queues/threads missing

2009-11-09 Thread Thad K Esser
** Hello, Today I went to update the number of queues I'm allocating for escalations, and found out that my ar.conf file has no entries for ANY queue! The server doesn't appear to be suffering any performance issues right now, but I'm thinking this is a time bomb for my next restart. Before I do

Re: ar.conf entries for queues/threads missing

2009-11-09 Thread Grooms, Frederick W
ps -Lp process ID of arserverd will tell you the total number of threads in use by that process. Unfortunately it does not tell you which are fast and list. The only way I know of to tell how many of the threads are for fast and list servers is to run the system with the thread log turned on

Re: ar.conf entries for queues/threads missing

2009-11-09 Thread Misi Mladoniczky
Hi, If you turn on API-logging, you can soon sample enough data to determine the number of queues. Just look at the TID and the Queue tags in the log file. TID is the Thread ID. You have to parse out the stuff, and remove duplicates. If you are on unix, it is not hard! It is possible that Excel

Re: ar.conf entries for queues/threads missing

2009-11-09 Thread Tony Worthington
Same thing has happened here. At times, making changes to the server configuration via the user tool, our ar.conf would get corrupted. (7.1) Ours was a bit different though -- the lines would end up concatenated -- prefixed with the letter P. The thread log files (if enabled) will tell you

Active link to check entry in table

2009-11-09 Thread Martinez, Marcelo A
Hello All, I'm currently trying to put together an active link that will spit out a warning message to change mgmt users to remind them to add a configuration item. I'm currently running ARS7.1 and ITSM 7.0.03 (Inc, Chg, Pbm). I would like the active link to check the Relationships table under

Re: Ports and Queues - Thread Settings ?

2009-11-09 Thread Misi Mladoniczky
Hi, I agree with Axton. The crashes has probably nothing to do with the thread settings. On topic optimum number of threads, I still use a very old recommendation from Remedy: If more than 10% of the calls are queued, add more threads The API-log can be used to determine the number of times

Re: Active link to check entry in table

2009-11-09 Thread jham36
Is the Association table being refreshed before you check for a value? You may want to add another AL that does a table refresh first. One way to verify this is to have the Change open with the Association table showing with a record in it (Refreshed), then save. If you get the error, I am not

Re: Active link to check entry in table

2009-11-09 Thread Lyle Taylor
I suspect that the field you are checking is a column in the table which will only have a value if a row has been selected. A better way to do it would probably be to ignore the table field on the form and do a set fields actions from the underlying associations form to a temp field on your

Re: Active link to check entry in table

2009-11-09 Thread Martinez, Marcelo A
Lyle, let me know if I'm missing something. Here are the steps you've suggested Write an AL that fires when I press relate button on CI Relationships Search(AST:CI Associations Search) form to do a set fields to a hidden field on CHG:Infrastructure Change form. Then I have an AL that reads

Re: ar.conf entries for queues/threads missing

2009-11-09 Thread Thad K Esser
** Thanks everyone for the feedback. I ended up using arwklga to find the number of threads. There's only two of us that have access to ar.conf, and we're both smart enough to not delete those lines, so its good (if not unsettling) to know that something else caused the random changes to ar.conf.

Re: WWRUG 2009

2009-11-09 Thread Doug Blair
Claire, I have vicariously checked you in, picked up your vicarious goodie bag, and am looking forward to enjoying your beverages (vicariously, of course) tonight :-) Doug Doug -- Doug Blair Sent from my iPhone, typographic errors likely +1-224-558-5462 On Nov 9, 2009, at 1:05 PM,

Jack Hobbs is out of the office.

2009-11-09 Thread Jack Hobbs
I will be out of the office starting 10/11/2009 and will not return until 12/11/2009. I will respond to your message when I return, alternatively please contact the IT servicedesk. Regards This email and any files transmitted with it are confidential and intended solely for the use of the

Info about incident 7.03

2009-11-09 Thread Gianluca Nieri
Hi, Is it possible with Incident 7.03 to manage two different help desks each one with it's own support groups who open and resolve tickets, requester web interface, categorization, etc. maintaining a full data isolation? I mean like having two distinct Incident 7.03 installations... Thanks in

Re: Info about incident 7.03

2009-11-09 Thread Frank Caruso
Sounds like you may want to look into using the multi-tenancy feature in ITSM. On Tue, Nov 10, 2009 at 8:58 AM, Gianluca Nieri gianl...@gianlucanieri.com wrote: ** Hi, Is it possible with Incident 7.03 to manage two different help desks each one with it's own support groups who open and

Re: WWRUG 2009

2009-11-09 Thread Jason Miller
Hey Claire, The reception was fun. So much fun that I forgot to get a goodie bag. I love being surrounded with Remedy people! Are you familiar with Twitter? Here are few links for updates. http://twitter.com/WWRUG http://twitter.com/wwrug09 http://twitter.com/#search?q=WWRUG Jason On Mon,

Integer Field Validation

2009-11-09 Thread Vani Masilamani
Hi All, Remedy converts character as zero in an integer field. Is there a way to throw an error when a button is clicked, after a character is entered in an integer field? Thanks, Vani - This

Re: Notify Size Limitation

2009-11-09 Thread Geoffrey Endresen
We use a different workaround. You can use the normal notify filter and set the CC field to something like BIGHPD-CCLIST and then put a filter on the AR System Email Message form that does a set fields on Modify to set the CC from the source form. It works well for us. On Thu, Nov 5, 2009 at 9:03