Craig:
I've seen long processes lock up threads in the AR Server, creating bottlenecks
for other Remedy users. Is this need anything that could be re-architected
into something like this:
Process 1: Gather Required Data into temporary file - do not wait for process
to complete
Process 2:
Hi Raj,
There is no easy and straight answer to find the optimum number of
threads.
It is different for each app and environment.
You need to start with a min number of threads and increase one or two
at a time till you find
the number which fits perfectly to your environment.
Use api and thread
Remedy stores all Date/Time values in the database as numbers. Since you are
using Oracle you can add the following functions to your Oracle db and
reference them in your view (not both functions will automatically handle the
Daylight savings time change if your timezone needs it).
CREATE OR
I had a request to increase the number of attachments slots on CTM:Email System
so support users can send more attachments at a time to customers. What I did
was add two more slot to the CTM:Email System attachment pool and two more to
the NTE:Notifier pool. I then modified these filters and
Raj,
AR Server crashing could also be due to a memory leak issue. Monitor the memory
footprint of the arserver.exe process (windows)/arserverd (UNIX) to see if the
memory footprint grows over time.
Saby
From: patchsk vamsi...@gmail.com
To:
ars 7.1.0 Patch 007
Windows 2003
MS SQL 2005
Client
UT 7.1.0 Patch 007
Windows XP
last night I modified the reg on the server because the servers name was
changed 2 years ago and it was not completed correctly. last month I tried to
upgrade the server and I was unable to due to the miss match
Issue seems to be specifically with the Outlook 2007 client. Everything seems
to be working fine on the web and with every other email account I sent my test
messages to. Anyone run into this before? Could be an issue since we are a
Microsoft house and most users are using Outlook here.
Why is it crashing? I doubt this is related to the thread setting
unless you have them set so high that the footprint for each thread is
exhausting the memory allocation range.
Do you have a core file? If so, what is the stack trace in the core
that caused the crash?
What is the memory
You can fork the process, in which case your workflow will not wait on
the completion of the forked process. This done using a run process
action. In this way you are not bound to the timeout limits, but it
may not fit your need.
Axton Grams
On Fri, Nov 6, 2009 at 6:37 PM, Craig Carter
Hi when i try to open remedy administrator from one server every time it
crash and i got this error in the event viewer:
ORA-03113: end-of-file on communication channel
390626 : Failure during SQL operation to the database (ARERR 552)
im able to open the user tools, and im able to work from
If you can run the admin tool and connect from another machine, try re-
installing the admin tool on your pc. Make sure you run the same
version and patch level that your server is at.
James
On Nov 9, 1:43 pm, Patrick St-Pierre patrick.st-pie...@dsf.ca wrote:
Hi when i try to open remedy
I have seen that error in the RUT when I am about to run out of tablespace.
Have you dba check and if need be increase.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Patrick St-Pierre
Sent: Monday, November 09,
I replied, but I don't see it posted.
Reinstall the admin tool with the same version and patch as your
server.
James
On Nov 9, 1:43 pm, Patrick St-Pierre patrick.st-pie...@dsf.ca wrote:
Hi when i try to open remedy administrator from one server every time it
crash and i got this error in the
Hello.
Can anyone tell me the difference between APP-Management and APP-Support? In
6.3, the APP-Management permission would give you access to the Remedy
Management Console, whereas APP-Support would only have the Support Console.
(And what is the difference between these two consoles
Hello Listers.
I'm planning the upgrade for our server group from 7.1 P7 to 7.5 P3. This
is how it looks (all Windows servers), running SQLServer 2005.
ARS Server Group 00
ARS 1 (Admin Operation)
ARS 2 (Non - Admin Operation)
Midtier Group 00
Midtier 1
Midtier 2
SQL Server
How I read Page 58
Is anyone going to be blogging the WWRUG happenings? Those of us who are stuck
at home really want to live vicariously through you!
Claire
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum
**
Hello,
Today I went to update the number of
queues I'm allocating for escalations, and found out that my ar.conf file
has no entries for ANY queue! The server doesn't appear to be suffering
any performance issues right now, but I'm thinking this is a time bomb
for my next restart. Before I do
ps -Lp process ID of arserverd will tell you the total number of threads in
use by that process. Unfortunately it does not tell you which are fast and
list. The only way I know of to tell how many of the threads are for fast and
list servers is to run the system with the thread log turned on
Hi,
If you turn on API-logging, you can soon sample enough data to determine
the number of queues.
Just look at the TID and the Queue tags in the log file. TID is the
Thread ID.
You have to parse out the stuff, and remove duplicates. If you are on
unix, it is not hard! It is possible that Excel
Same thing has happened here. At times, making changes to the server
configuration via the user tool, our ar.conf would get corrupted. (7.1)
Ours was a bit different though -- the lines would end up concatenated --
prefixed with the letter P.
The thread log files (if enabled) will tell you
Hello All,
I'm currently trying to put together an active link that will spit out a
warning message to change mgmt users to remind them to add a configuration item.
I'm currently running ARS7.1 and ITSM 7.0.03 (Inc, Chg, Pbm).
I would like the active link to check the Relationships table under
Hi,
I agree with Axton. The crashes has probably nothing to do with the thread
settings.
On topic optimum number of threads, I still use a very old
recommendation from Remedy: If more than 10% of the calls are queued, add
more threads
The API-log can be used to determine the number of times
Is the Association table being refreshed before you check for a
value? You may want to add another AL that does a table refresh
first.
One way to verify this is to have the Change open with the Association
table showing with a record in it (Refreshed), then save. If you get
the error, I am not
I suspect that the field you are checking is a column in the table which will
only have a value if a row has been selected. A better way to do it would
probably be to ignore the table field on the form and do a set fields actions
from the underlying associations form to a temp field on your
Lyle, let me know if I'm missing something.
Here are the steps you've suggested
Write an AL that fires when I press relate button on CI Relationships
Search(AST:CI Associations Search) form to do a set fields to a hidden field
on CHG:Infrastructure Change form.
Then I have an AL that reads
**
Thanks everyone for the feedback. I
ended up using arwklga to find the number of threads. There's only
two of us that have access to ar.conf, and we're both smart enough to not
delete those lines, so its good (if not unsettling) to know that something
else caused the random changes to ar.conf.
Claire,
I have vicariously checked you in, picked up your vicarious goodie
bag, and am looking forward to enjoying your beverages (vicariously,
of course) tonight :-)
Doug
Doug
--
Doug Blair
Sent from my iPhone, typographic errors likely
+1-224-558-5462
On Nov 9, 2009, at 1:05 PM,
I will be out of the office starting 10/11/2009 and will not return until
12/11/2009.
I will respond to your message when I return, alternatively please contact
the IT servicedesk. Regards
This email and any files transmitted with it are confidential and intended
solely for the use of the
Hi,
Is it possible with Incident 7.03 to manage two different help desks each
one with it's own support groups who open and resolve tickets, requester web
interface, categorization, etc. maintaining a full data isolation?
I mean like having two distinct Incident 7.03 installations...
Thanks in
Sounds like you may want to look into using the multi-tenancy feature in ITSM.
On Tue, Nov 10, 2009 at 8:58 AM, Gianluca Nieri
gianl...@gianlucanieri.com wrote:
** Hi,
Is it possible with Incident 7.03 to manage two different help desks each
one with it's own support groups who open and
Hey Claire,
The reception was fun. So much fun that I forgot to get a goodie bag. I
love being surrounded with Remedy people!
Are you familiar with Twitter? Here are few links for updates.
http://twitter.com/WWRUG
http://twitter.com/wwrug09
http://twitter.com/#search?q=WWRUG
Jason
On Mon,
Hi All,
Remedy converts character as zero in an integer field.
Is there a way to throw an error when a button is clicked, after a
character is entered in an integer field?
Thanks,
Vani
-
This
We use a different workaround. You can use the normal notify filter and set
the CC field to something like BIGHPD-CCLIST and then put a filter on the
AR System Email Message form that does a set fields on Modify to set the CC
from the source form. It works well for us.
On Thu, Nov 5, 2009 at 9:03
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