Re: In SRM - Possibility to manage the display of service subcategories.

Thanks for your info Mahesh. I presume this customization also engage plug-in level code change and as per your observation of customization over SRS:ServiceRequestConsole schema, I couldn't visualize this can be achieved in a month time, any presumption on manpower and man days judgment. I do

How to find list of assets related to incidents

Hi there, Version 7.1 In Asset Management if more than 10,000 assets are related to 2000 incidents and we want to check which asset is related to the which incident. How can I take the report or list? Which form is used for this? Thanks Regards Amanullah DISCLAIMER: This e-mail message

Re: Service target time starts from Reported date or Submit date

Reported Date -- the date and time at which the incident request was reported. Submit Date -- automatically set to the date and time at which the incident request was registered/submitted. The logic of calculating the response SLA counts the submitted date. Thanks Regards, Kailashnath A J

Re: remedy itsm integration with hp Operations Manager (OMI)

We have implemented a two way interface between hp Openvew and ARS. We used the hp API to read the events and then the ARS API to create new tickets or relate events to existing tickets. When tickets are resolved, any related events are acknowledged in the HP system. On Friday, May 27, 2011,

Re: Change Management 7.6.04 or whatever version uses Task Phase Management

The following issues have been noticed so far, when task phasing is turned on: a.. The process flow bar gets stuck in an approval phase although there are no approvals necessary for that phase of the change request. b.. The status of the tasks in the Tasks tab of the change request do not

Re: In SRM - Possibility to manage the display of service subcategories.

Yes, it will involve customizing the DVF plugin and I am not sure whether BMC will recommend/ support this customization. Thanks Mahesh On Sun, May 29, 2011 at 1:33 AM, Kailashnath A J kailashnath.jeya...@wipro.com wrote: ** Thanks for your info Mahesh. I presume this customization also

Re: In SRM - Possibility to manage the display of service subcategories.

This customization is related to the DVF component. All code related to DVF is completely encapsulated and hidden. You will have to dig very deep into this DVF and locate all the classes responsible for rendering the page and modify code associated with it. This is a very complicated task. We

Re: Service target time starts from Reported date or Submit date

We use the reported date in my organization. In most cases, there's no difference in time between submit date and reported date. From: Kailashnath A J [mailto:kailashnath.jeya...@wipro.com] Sent: Sunday, May 29, 2011 9:46 AM Subject: Re: Service target time starts from Reported date or

Re: Service target time starts from Reported date or Submit date

I raised an incident, Reported date: 25/5/2011 3:31:56 PM, Submit date: 25/5/2011 3:39:31 PM The calculation of response SLA counts the Reported date not submit date. Can anybody tell that SLA calculates value on bases of Reported date or submit date. Thanks Regards Amanullah IT