Re: Unable to search the published Knowledge Articles in RKM 8.1.01

2014-09-02 Thread Abhi$hek
Also one query is that KA's are searchable only when published or else.. please respond asap...? On Tue, Sep 2, 2014 at 11:26 AM, Abhi$hek abhi.masc...@gmail.com wrote: FTS is working fine as required for the old articles but not working for the newly created articles. And also one thing

Re: Date Calculation issue

2014-09-02 Thread Karthick S
Hi Misi, Thanks for the mail, issue got fixed. in Server Language setting was US format and after changing that to Australia and reboot the Remedy server. it worked just fine. once again thanks for the date calculation. On Tue, Sep 2, 2014 at 2:59 PM, Misi Mladoniczky m...@rrr.se wrote: Hi,

Re: Date Calculation issue

2014-09-02 Thread Misi Mladoniczky
Hi, I guessed as much, but a calculation should be made to work in any environment. With the exception of a different timezone setting in this case. Your underlying problem still seems to be a char-conversion of your timestamp, and it would be nice to know the root cause. What datatype did your

Re: Unable to search the published Knowledge Articles in RKM 8.1.01

2014-09-02 Thread Mayuresh Wagh
It could be problem with the FTS writer server plugin performance. sent using Galaxy Nexus On Sep 2, 2014 11:26 AM, Abhi$hek abhi.masc...@gmail.com wrote: ** FTS is working fine as required for the old articles but not working for the newly created articles. And also one thing noticed that

Re: Unable to search the published Knowledge Articles in RKM 8.1.01

2014-09-02 Thread Abhi$hek
Any clue on how to resolve it? On Tue, Sep 2, 2014 at 1:11 PM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** It could be problem with the FTS writer server plugin performance. sent using Galaxy Nexus On Sep 2, 2014 11:26 AM, Abhi$hek abhi.masc...@gmail.com wrote: ** FTS is working

Re: Date Calculation issue

2014-09-02 Thread Omega LiPO
I guess, the us time is mm/dd/yy, and aus time zone is dd/mm/yy. Invalid time goes to the b-day, that what I am guessing. // OmegaLi -Original Message- From: Misi Mladoniczky m...@rrr.se Sent: ‎2/‎9/‎2014 15:17 To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Date Calculation

Re: ARInside 3.1.1 released

2014-09-02 Thread Hon Li
I wonder if this version supports ARS v6.3 ? Otherwise, which is the version for supporting ARS V6.3. Many thanks. OmegaLi 2014-09-01 22:13 GMT+08:00 Luthgers, John jl...@gmx.net: ** Hello List, today I’m announcing the release of ARInside 3.1.1. The 3.1.x version focuses on redesign of

Re: Date Calculation issue

2014-09-02 Thread Misi Mladoniczky
Hi, Probably true, but there should be no such issue unless there is a conversion to a character-field somewhere. If you do it in one go into a date/time-field there should be no issue. Best Regards - Misi, RRR AB, http://rrr.se I guess, the us time is mm/dd/yy, and aus time zone is

Re: ARInside 3.1.1 released

2014-09-02 Thread Misi Mladoniczky
Hi, It should be backward compatible. Just try it, you should get an error immediately if it does not work. Best Regards - Misi, RRR AB, http://rrr.se I wonder if this version supports ARS v6.3 ? Otherwise, which is the version for supporting ARS V6.3. Many thanks. OmegaLi

Re: Unable to search the published Knowledge Articles in RKM 8.1.01

2014-09-02 Thread Abhi$hek
The concern now is that only KA's which are one day old are searchable only and recent created KA's are still not searchable. On Tue, Sep 2, 2014 at 1:20 PM, Abhi$hek abhi.masc...@gmail.com wrote: Any clue on how to resolve it? On Tue, Sep 2, 2014 at 1:11 PM, Mayuresh Wagh

Cancelling Service Requests

2014-09-02 Thread Irina Solarcuka
Hi, I've tried to perform the subject with Admin permissions but I got the following: You do not have permission to move to the status of Cancelled. Enter a valid Status in the Status field. (ARERR 1291115) Does somebody know what permission I need? BR, Irina Solarcuka

Runmacro for a simple extract

2014-09-02 Thread Dave Barber
All, I have a requirement to perform a data extract from a simple form and transfer to another system. Previously I've done this via a simple runmacro process run from a desktop - a report is used, csv is generated which is run via the windows scheduler and then ftp'd over to the other system.

Re: Cancelling Service Requests

2014-09-02 Thread Tauf Chowdhury
Are you trying to do this straight from the SRM:requests form? If so, you have to go from pending to in progress, and then cancelled. That is, if you want to follow the workflow rules. If you go straight to cancelled or closed, you will probably get the error. Sent from my iPhone On Sep 2,

BMC Software tools for testing Foundation Data integrity...

2014-09-02 Thread Joe D'Souza
I once came across a tool (bunch of SQL statements) developed by BMC Software to test the integrity of their Meta Data, It looked into areas like unused menus, containers among other things and delete them. Are there any such tools anyone has heard of that can be used for testing the integrity

Re: ARInside 3.1.1 released

2014-09-02 Thread Rick Westbrock
I will second that, this is an extremely useful tool for me and I really appreciate your efforts to keep it alive and kicking. -Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday,

Re: ARInside 3.1.1 released

2014-09-02 Thread Rick Westbrock
Based on this line from the release notes it sounds like it should probably work fine on 6.3. Kudos to John for writing a bug fix for an ancient version of ARS. :) D - fixed a crash while running ARInside on a 5.x server (#133) -Original Message- From: Action Request System discussion

Re: ARInside 3.1.1 released

2014-09-02 Thread LJ LongWing
:)...that one was MY faultI've got some ancient versions sitting around here in my environment that I'm working on getting 'shut down', but wouldn't be able to do it effectively unless I know what they are...so needed an ARInside on it :D On Tue, Sep 2, 2014 at 9:35 AM, Rick Westbrock

SRD Service Request Management

2014-09-02 Thread Kathy Morris
Hi ALL, We are trying to build an AIF form that will generate two Change Management Tickets. The goal is - we need to build a relationship between the two tickets. What is the best approach? How can this be done? Is this a customization? Does anyone know what BBT or BBP means in terms of

Re: E-mail engine not getting POP3 messages (Linux) but not logging errors

2014-09-02 Thread Rick Westbrock
With a suggestion from Laurent on BMC Communities I realized that I should have just searched for POP3 commands to find what I need and then write a quick BASH script to log into the mailbox (hopefully I can to it via SSH instead of telnet) and then if the result of the LIST command is greater

Re: Licensing oddity

2014-09-02 Thread Drake, David
They seem to be in order Dave Drake Application Systems Analyst ITSM Application Support Koch Business Solutions, LP email: david.dr...@kbslp.com | office: 316-828-6113| cell: 316-200-1991   -Original Message- From: Action Request System discussion list(ARSList)

SLA Data Sources

2014-09-02 Thread Dave Shepard
SLM 7.6.04 Is it possible to Configure the Data Source on SLM:ConfigDataSource for a custom date field for one Service Target only. Currently all Service Targets we are using use Reported Date+. We don't want this to change. We would like one particular Service Target to use a custom date

ENGAGE

2014-09-02 Thread Sanford, Claire
Wow! This email is just a little too late! An excerpt from the email I received from BMC today! Unparalleled access to BMC product experts, partners, service providers, and customers for in-depth user sessions and learning labs on technical topics * Evening with the Experts hosted by Doug

Re: ENGAGE

2014-09-02 Thread LJ LongWing
Too late for the 'early bird' rate, or too late to attend at all? On Tue, Sep 2, 2014 at 1:07 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** *Wow! This email is just a little too late! **An excerpt from the email I received from BMC today!* Unparalleled access to BMC

Re: ENGAGE

2014-09-02 Thread Lynn Larsen
Early bird rate is still being offered on that email. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, September 02, 2014 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE ** Too late for the 'early bird' rate, or too

Re: ARInside 3.1.1 released

2014-09-02 Thread Luthgers, John
Like others have already pointed out, the released version should work on server version 6.3 and we’ve it running on a daily basis for an old 6.3 system too. If you look at the download section on the arinside.org website, there is a “supported server version” column next to each download. So

Re: ENGAGE

2014-09-02 Thread Sanford, Claire
Earlybird is being offered in this email. I am going to have to check. My window of opportunity may have already closed. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, September 02, 2014 2:16 PM To: arslist@ARSLIST.ORG

Re: ENGAGE

2014-09-02 Thread Lynn Larsen
I know mine did. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, September 02, 2014 2:30 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE ** Earlybird is being offered in this email. I am going to have to check. My

Re: Date Calculation issue

2014-09-02 Thread Karthick S
Date/Time field. On Tue, Sep 2, 2014 at 5:16 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, I guessed as much, but a calculation should be made to work in any environment. With the exception of a different timezone setting in this case. Your underlying problem still seems to be a

Re: Unable to search the published Knowledge Articles in RKM 8.1.01

2014-09-02 Thread Mayuresh Wagh
what is the AR server version patch you have? Any fixes/hot fixes applied? Was it working fine? If yes, then what are the known changes made to the configuration or environment? On Tue, Sep 2, 2014 at 6:20 PM, Abhi$hek abhi.masc...@gmail.com wrote: ** The concern now is that only KA's which

Re: ARS 8.1.01 Server Group Install

2014-09-02 Thread Dinesh Kumar
Hi All, In the above mentioned steps do we need to keep the admin server in starting mode for upgrading the other non-admin servers ? Thanks, Dinesh kumar. On Wed, Aug 27, 2014 at 11:37 PM, William Rentfrow wrentf...@stratacominc.com wrote: ** That's what we do. You did leave a couple of

Re: Unable to search the published Knowledge Articles in RKM 8.1.01

2014-09-02 Thread Abhi$hek
Its 8.1.01 version. And not working for long. And its OOTB only. On Wed, Sep 3, 2014 at 9:58 AM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** what is the AR server version patch you have? Any fixes/hot fixes applied? Was it working fine? If yes, then what are the known changes made to the

Re: Unable to search the published Knowledge Articles in RKM 8.1.01

2014-09-02 Thread Abhi$hek
Also how can i view all the KA's of any status...draft,published...etc. Currently i can view only published KA's with having all the required permissions and visibility well defined. On Wed, Sep 3, 2014 at 11:03 AM, Abhi$hek abhi.masc...@gmail.com wrote: Its 8.1.01 version. And not working

Re: Cancelling Service Requests

2014-09-02 Thread Irina Solarcuka
Hi Tauf, I'm trying to move from Submitted-Cancelled. I've tried to perform your suggested scenario but this fault with the same error. BR, Irina 2014-09-02 17:15 GMT+03:00 Tauf Chowdhury taufc...@gmail.com: ** Are you trying to do this straight from the SRM:requests form? If so, you have