Re: 7.6.04 to 9.x migration - in house application

Dave, something tells me that this is directly related to the change from C to Java, but, for compatibility sake, you should stand-up a quick Tomcat and Mid-Tier (not hard), even locally on your machine, just to check if the newer client takes care of the problem, if so, you may be looking at a

Re: 9.1 Upgrade Change HostID

Re-licensing the server does fix the issue so there is a simple solution. But I agree with your statement about the difference in how Java vs C is returning/validating the MAC address. Again, we have been fine with the same license keys for 2+ years. Appreciate all of the feedback!

Re: 9.1 Upgrade Change HostID

I am not ware of the MAC address being hard coded. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: 9.1 Upgrade Change HostID

Is this a system where the hardware people had to “override” or “clone” the MAC address? Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, September 02, 2016 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: 9.1 Upgrade

Re: 9.1 Upgrade Change HostID

Frank, are there multiple NIC's in the machine? I 100% agree that the host id should not change on an upgrade, but 8.x and 9.1 use different code bases c/java, so it's possible that Java is making the equivalent call to the OS but getting a different value if there are multiple host idsthe

AW: EXTERNAL: Application-Query-Delete-Entry

Dave, it’s normal behavior of an oracle database to not release any space if you delete records. It’s also not an issue specific to LOBs. But there are ddl commands to reorganize the table online to reclaim “wasted” space. alter table T63 enable row movement; alter table T63 shrink space

Re: 9.1 Upgrade Change HostID

My understanding is that the license key and the host id is store on the DB. If you are upgrading, whether or not you are upgrading on the same host server or different, the store DB value will be taken over(updated) with newest value of the MAC at the moment you launch the server license form.

Re: 9.1 Upgrade Change HostID

I understand the MAC "could" change but the history of this server is that it has had the same license key (therefore MAC) for the last two years. It was only when the ARS 9.1 upgrade was run did the hostid change. When I checked BMCs web site I can find the original license key and host id and

Re: 9.1 Upgrade Change HostID

Upgrade of itsm on top of AR should not change host id. Remedy doesn't make changes or touches host I'd during installation. If upgrade should have changed the host id then that should have got changed during AR upgrade only which I believe must have not happened. I am not sure if the server is

Re: 9.1 Upgrade Change HostID

Remember that the Host ID is based on the MAC address of the primary NIC on your AR Server. If your server environment has changed, or if it has multiple NICs, this could be the source of the issue. Rick Cook On Fri, Sep 2, 2016 at 4:52 AM, Frank Caruso wrote: > We are

9.1 Upgrade Change HostID

We are in the process of upgrading our ITSM 81.02 environment to ITSM 9.1. After the ARS portion of the upgrade we are noticing that the HostID used for licensing changes. This is an upgrade in place and some for the servers have been around for more 2 years with the same license key. The

Re: Application-Query-Delete-Entry

Doug, Much appreciated; don't recall having seen the / (or \) reference before. The archiving option is working perfectly. Regards Dave On 31 August 2016 at 20:01, Mueller, Doug wrote: > ** > > Dave, > > > > All the other suggestions about archive and escalations and