Re: ADM: ARSlist Future 2017

[Jason Miller]

That is an interesting option. A few years ago when we had a WWRUG Remedy
server we kicked around the idea of replacing LISTSERV with a Remedy app. I
had a few thoughts regarding UI and structure (I think I even may have
started a mock up). We already had profile form that automated User record
management and self-service registration/password reset.

We put the breaks on that thought when we started to discuss the LOE to
build the app vs. how little ARSlist was being used. Personally I was a
little burnt out from building, supporting. maintaining the WWRUG
conference app (especially during conference week [for example I got what I
needed to install and start to integrate MyIT with our custom app the day I
arrived in Vegas lol!]). Throw in a few personal events and I was not going
to be building the ARSlist app anytime soon.

It would certainly be very cool to have the ARSlist run on Remedy. I think
we still have a licensing challenge even with that approach (we all know
Remedy is not free).

Jason

On Wed, Sep 27, 2017 at 11:16 AM, Joel D Sender 
wrote:

> **
>
> Misi, Jason and Daniel,
>
> Thank you for maintaining the ARSlist!
>
>
>
> I don’t know if this will help, but I once wrote an ARS replacement for
> the ARSlist.
>
> It’s was built on ARS 5 or 6, so I’ll volunteer to do the upgrade/rewrite.
>
>
>
> If you have a ‘spare’ AR Server, this could be a ‘no additional cost’
> solution.
>
> Note that all subscribers will have Public (no-cost) licenses – but the
> Submitter field will need to be locked.
>
> Of course, this would have all the Use Cases covered.
>
>
>
> I must admit that I dislike “… the idea of shutting down the List based on
> … feelings”
>
> AND the difficulty I have with the BMC Communities interface.
>
>
>
> Just another option to consider,
>
> *Joel*
>
> Joel Sender  *   jdsen...@earthlink.net
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Misi Mladoniczky
> *Sent:* Wednesday, September 27, 2017 3:55 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ADM: ARSlist Future 2017
>
>
>
> **
>
> Hi,
>
> To me it also seems like the activity has gone down a lot on the list.
>
> Transferring to, GNU Mailman should not be that tough I think. And in
> addition to that we need to put some archive search capabilities in place
> (swish-e?). So all in all there will be some hours needed to get this going.
>
> I am happy to continue hosting the ARSList on my server, but I think we
> need to go to an open source solution.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
> September 27, 2017 7:47 AM, "Jason Miller"  <%22jason%20miller%22%20%3cjason.mil...@gmail.com%3e>> wrote:
>
> **
>
> Hello everybody,
>
> It is time again to make some decisions regarding the future of the
> ARSlist. Our LISTSERV (the software ARSlist runs on) license expires in a
> little over 30 days. Dan, Misi and myself have been discussing where to go
> from here. We agree with the current (low) volume of posts that (Dan)
> continuing to pay for the ARSlist platform does not make much sense.
> Clearly the ARSlist is not providing the value it one was (when it was the
> only place to discuss Remedy topics).
>
> The options for the future at this time appear to be:
>
>- Move the ARSlist to a free mailing list platform. *
>- Say goodbye to the ARSlist and shut it down all together.
>- Money will come from somewhere to pay the license fee and the
>ARSlist lives on for at least another year.
>
> There is a contingency with the first option. Assuming the platform the
> List moves to is not a hosted system in the cloud, Misi, who has been
> graciously hosting ARSlist LISTSERV on his server for the last year, will
> not be able to make a software switch until after the T3SMAC conference
>  in November. If we give Misi a few days to
> hangout in Vegas after the conference, get home, and setup a new mail list
> system, we are looking at possibly a few week outage of the ARSlist while
> things transition. If we find a platform that is hosted and doesn't require
> shell access to Misi's server then I can work on the transition before the
> conference.
>
> If anybody see additional options please let me know. Also I am open to
> honest feedback. At heart I know none of us want to see the ARSlist go, it
> has been here for us for many years. Shutting it down is not something to
> be taken lightly. However being practical, do we reject the idea of
> shutting down the List based on our feelings and not so much the value it
> is providing in 2017? Since this post is really a 

Re: ADM: ARSlist Future 2017

[Jason Miller]

I agree changing to an open source (aka free) solution makes more sense
over keeping it on LISTSERV. Even if we have a successful crowdfunding
campaign, we'll be having this conversation again next year around this
time.

Jason

On Wed, Sep 27, 2017 at 5:55 AM, Misi Mladoniczky  wrote:

> **
>
> Hi,
>
> To me it also seems like the activity has gone down a lot on the list.
>
> Transferring to, GNU Mailman should not be that tough I think. And in
> addition to that we need to put some archive search capabilities in place
> (swish-e?). So all in all there will be some hours needed to get this going.
>
> I am happy to continue hosting the ARSList on my server, but I think we
> need to go to an open source solution.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
> September 27, 2017 7:47 AM, "Jason Miller"  <%22jason%20miller%22%20%3cjason.mil...@gmail.com%3E>> wrote:
>
> **
> Hello everybody,
> It is time again to make some decisions regarding the future of the
> ARSlist. Our LISTSERV (the software ARSlist runs on) license expires in a
> little over 30 days. Dan, Misi and myself have been discussing where to go
> from here. We agree with the current (low) volume of posts that (Dan)
> continuing to pay for the ARSlist platform does not make much sense.
> Clearly the ARSlist is not providing the value it one was (when it was the
> only place to discuss Remedy topics).
> The options for the future at this time appear to be:
>
>- Move the ARSlist to a free mailing list platform. *
>- Say goodbye to the ARSlist and shut it down all together.
>- Money will come from somewhere to pay the license fee and the
>ARSlist lives on for at least another year.
>
> There is a contingency with the first option. Assuming the platform the
> List moves to is not a hosted system in the cloud, Misi, who has been
> graciously hosting ARSlist LISTSERV on his server for the last year, will
> not be able to make a software switch until after the T3SMAC conference
>  in November. If we give Misi a few days to
> hangout in Vegas after the conference, get home, and setup a new mail list
> system, we are looking at possibly a few week outage of the ARSlist while
> things transition. If we find a platform that is hosted and doesn't require
> shell access to Misi's server then I can work on the transition before the
> conference.
> If anybody see additional options please let me know. Also I am open to
> honest feedback. At heart I know none of us want to see the ARSlist go, it
> has been here for us for many years. Shutting it down is not something to
> be taken lightly. However being practical, do we reject the idea of
> shutting down the List based on our feelings and not so much the value it
> is providing in 2017? Since this post is really a continuation of a
> conversation that started over a year ago, I wonder if maybe the time has
> actually come to retire the ARSlist?
> Thank you,
> Jason
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: [EXTERNAL] ADM: ARSlist Future 2017

[Jason Miller]

I am working on confirming the renewal price.

Another thought is to setup a GoFundMe (or one of the crowdfunding payment
options) to let the ARSlist community vote with their dollars and see if
the List lives on (at least in its traditional format/technology).

Jason

On Wed, Sep 27, 2017 at 4:54 AM, Fawver, Dustin 
wrote:

> **
>
> I remember that there was some back-channel discussion in the past that
> resulted in the setup that is currently running.  Would you be willing to
> divulge what it would take for option 3?
>
>
> Thanks!
>
> Dustin Fawver
> Sr. Help Desk Technician
> Information Technology Services
>
> P: 423-439-4648 <(423)%20439-4648>
> itsh...@etsu.edu
> [image: 1489002992830_itslogo.png]
>
>
>
> --
> *From:* Action Request System discussion list(ARSList) <
> arslist@ARSLIST.ORG> on behalf of Jason Miller 
> *Sent:* Wednesday, September 27, 2017 1:46 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] ADM: ARSlist Future 2017
>
>
> **
> Hello everybody,
>
> It is time again to make some decisions regarding the future of the
> ARSlist. Our LISTSERV (the software ARSlist runs on) license expires in a
> little over 30 days. Dan, Misi and myself have been discussing where to go
> from here. We agree with the current (low) volume of posts that (Dan)
> continuing to pay for the ARSlist platform does not make much sense.
> Clearly the ARSlist is not providing the value it one was (when it was the
> only place to discuss Remedy topics).
>
> The options for the future at this time appear to be:
>
>- Move the ARSlist to a free mailing list platform. *
>- Say goodbye to the ARSlist and shut it down all together.
>- Money will come from somewhere to pay the license fee and the
>ARSlist lives on for at least another year.
>
> There is a contingency with the first option. Assuming the platform the
> List moves to is not a hosted system in the cloud, Misi, who has
> been graciously hosting ARSlist LISTSERV on his server for the last year,
> will not be able to make a software switch until after the T3SMAC
> conference  in November. If we give Misi a few
> days to hangout in Vegas after the conference, get home, and setup a new
> mail list system, we are looking at possibly a few week outage of the
> ARSlist while things transition. If we find a platform that is hosted and
> doesn't require shell access to Misi's server then I can work on the
> transition before the conference.
>
> If anybody see additional options please let me know. Also I am open to
> honest feedback. At heart I know none of us want to see the ARSlist go, it
> has been here for us for many years. Shutting it down is not something to
> be taken lightly. However being practical, do we reject the idea of
> shutting down the List based on our feelings and not so much the value it
> is providing in 2017? Since this post is really a continuation of a
> conversation that started over a year ago, I wonder if maybe the time has
> actually come to retire the ARSlist?
>
> Thank you,
> Jason
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
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Re: ADM: ARSlist Future 2017

[Brian Pancia]

I would be interested to see feedback on the quality of responses on ARSList 
versus the BMC Communities.  I know there are a lot of old timers on the 
ARSList that have a lot of experience.  The volume is definitely not what it 
use to be.  I like the ease of the ARSList and viewing everything via emails.  
As with anything time changes everything.  I'll have to kick the tires some 
more on BMC Communities.  For me personally it is a few extra steps to look at, 
but I'm sure that is easy to overcome.


Brian



From: Action Request System discussion list(ARSList)  on 
behalf of Misi Mladoniczky 
Sent: Wednesday, September 27, 2017 6:55:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: ADM: ARSlist Future 2017

**

Hi,

To me it also seems like the activity has gone down a lot on the list.

Transferring to, GNU Mailman should not be that tough I think. And in addition 
to that we need to put some archive search capabilities in place (swish-e?). So 
all in all there will be some hours needed to get this going.

I am happy to continue hosting the ARSList on my server, but I think we need to 
go to an open source solution.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se

September 27, 2017 7:47 AM, "Jason Miller" 
>>
 wrote:

**
Hello everybody,
It is time again to make some decisions regarding the future of the ARSlist. 
Our LISTSERV (the software ARSlist runs on) license expires in a little over 30 
days. Dan, Misi and myself have been discussing where to go from here. We agree 
with the current (low) volume of posts that (Dan) continuing to pay for the 
ARSlist platform does not make much sense. Clearly the ARSlist is not providing 
the value it one was (when it was the only place to discuss Remedy topics).
The options for the future at this time appear to be:

  *   Move the ARSlist to a free mailing list platform. *
  *   Say goodbye to the ARSlist and shut it down all together.
  *   Money will come from somewhere to pay the license fee and the ARSlist 
lives on for at least another year.

There is a contingency with the first option. Assuming the platform the List 
moves to is not a hosted system in the cloud, Misi, who has been graciously 
hosting ARSlist LISTSERV on his server for the last year, will not be able to 
make a software switch until after the T3SMAC 
conference in November. If we give Misi a few days 
to hangout in Vegas after the conference, get home, and setup a new mail list 
system, we are looking at possibly a few week outage of the ARSlist while 
things transition. If we find a platform that is hosted and doesn't require 
shell access to Misi's server then I can work on the transition before the 
conference.
If anybody see additional options please let me know. Also I am open to honest 
feedback. At heart I know none of us want to see the ARSlist go, it has been 
here for us for many years. Shutting it down is not something to be taken 
lightly. However being practical, do we reject the idea of shutting down the 
List based on our feelings and not so much the value it is providing in 2017? 
Since this post is really a continuation of a conversation that started over a 
year ago, I wonder if maybe the time has actually come to retire the ARSlist?
Thank you,
Jason
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: ADM: ARSlist Future 2017

[Joel D Sender]

Misi, Jason and Daniel,

Thank you for maintaining the ARSlist!



I don’t know if this will help, but I once wrote an ARS replacement for the 
ARSlist.

It’s was built on ARS 5 or 6, so I’ll volunteer to do the upgrade/rewrite.



If you have a ‘spare’ AR Server, this could be a ‘no additional cost’ solution.

Note that all subscribers will have Public (no-cost) licenses – but the 
Submitter field will need to be locked.

Of course, this would have all the Use Cases covered.



I must admit that I dislike “… the idea of shutting down the List based on … 
feelings”

AND the difficulty I have with the BMC Communities interface.



Just another option to consider,

Joel

Joel Sender  *   jdsen...@earthlink.net



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, September 27, 2017 3:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: ADM: ARSlist Future 2017



**

Hi,

To me it also seems like the activity has gone down a lot on the list.

Transferring to, GNU Mailman should not be that tough I think. And in addition 
to that we need to put some archive search capabilities in place (swish-e?). So 
all in all there will be some hours needed to get this going.

I am happy to continue hosting the ARSList on my server, but I think we need to 
go to an open source solution.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se

September 27, 2017 7:47 AM, "Jason Miller"  > wrote:

**

Hello everybody,

It is time again to make some decisions regarding the future of the ARSlist. 
Our LISTSERV (the software ARSlist runs on) license expires in a little over 30 
days. Dan, Misi and myself have been discussing where to go from here. We agree 
with the current (low) volume of posts that (Dan) continuing to pay for the 
ARSlist platform does not make much sense. Clearly the ARSlist is not providing 
the value it one was (when it was the only place to discuss Remedy topics).

The options for the future at this time appear to be:

*   Move the ARSlist to a free mailing list platform. *
*   Say goodbye to the ARSlist and shut it down all together.
*   Money will come from somewhere to pay the license fee and the ARSlist 
lives on for at least another year.

There is a contingency with the first option. Assuming the platform the List 
moves to is not a hosted system in the cloud, Misi, who has been graciously 
hosting ARSlist LISTSERV on his server for the last year, will not be able to 
make a software switch until after the T3SMAC conference 
  in November. If we give Misi a few days to hangout 
in Vegas after the conference, get home, and setup a new mail list system, we 
are looking at possibly a few week outage of the ARSlist while things 
transition. If we find a platform that is hosted and doesn't require shell 
access to Misi's server then I can work on the transition before the conference.

If anybody see additional options please let me know. Also I am open to honest 
feedback. At heart I know none of us want to see the ARSlist go, it has been 
here for us for many years. Shutting it down is not something to be taken 
lightly. However being practical, do we reject the idea of shutting down the 
List based on our feelings and not so much the value it is providing in 2017? 
Since this post is really a continuation of a conversation that started over a 
year ago, I wonder if maybe the time has actually come to retire the ARSlist?

Thank you,

Jason

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_



---
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Re: ADM: ARSlist Future 2017

[Misi Mladoniczky]

Hi,

To me it also seems like the activity has gone down a lot on the list.

Transferring to, GNU Mailman should not be that tough I think. And in addition 
to that we need to put some archive search capabilities in place (swish-e?). So 
all in all there will be some hours needed to get this going.

I am happy to continue hosting the ARSList on my server, but I think we need to 
go to an open source solution.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)

September 27, 2017 7:47 AM, "Jason Miller"  wrote: 

**Hello everybody,
It is time again to make some decisions regarding the future of the ARSlist. 
Our LISTSERV (the software ARSlist runs on) license expires in a little over 30 
days. Dan, Misi and myself have been discussing where to go from here. We agree 
with the current (low) volume of posts that (Dan) continuing to pay for the 
ARSlist platform does not make much sense. Clearly the ARSlist is not providing 
the value it one was (when it was the only place to discuss Remedy topics). 
The options for the future at this time appear to be: 
* Move the ARSlist to a free mailing list platform. * 
* Say goodbye to the ARSlist and shut it down all together. 
* Money will come from somewhere to pay the license fee and the ARSlist 
lives on for at least another year. 
There is a contingency with the first option. Assuming the platform the List 
moves to is not a hosted system in the cloud, Misi, who has been graciously 
hosting ARSlist LISTSERV on his server for the last year, will not be able to 
make a software switch until after the T3SMAC conference 
(http://tooltechtrain.com/) in November. If we give Misi a few days to hangout 
in Vegas after the conference, get home, and setup a new mail list system, we 
are looking at possibly a few week outage of the ARSlist while things 
transition. If we find a platform that is hosted and doesn't require shell 
access to Misi's server then I can work on the transition before the 
conference.  
If anybody see additional options please let me know. Also I am open to honest 
feedback. At heart I know none of us want to see the ARSlist go, it has been 
here for us for many years. Shutting it down is not something to be taken 
lightly. However being practical, do we reject the idea of shutting down the 
List based on our feelings and not so much the value it is providing in 2017? 
Since this post is really a continuation of a conversation that started over a 
year ago, I wonder if maybe the time has actually come to retire the ARSlist? 
Thank you, 
Jason 
  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: [Non-DoD Source] ADM: ARSlist Future 2017

[Nicosia, Ryan J CTR USSOCOM SOCOM J631]

As a newer member of ARSList I can say I rely more on BMC communities than 
finding information here.  Just seems there are more people actively floating 
around communities site.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, September 27, 2017 1:47 AM
To: arslist@ARSLIST.ORG
Subject: [Non-DoD Source] ADM: ARSlist Future 2017

** 
Hello everybody,

It is time again to make some decisions regarding the future of the ARSlist. 
Our LISTSERV (the software ARSlist runs on) license expires in a little over 30 
days. Dan, Misi and myself have been discussing where to go from here. We agree 
with the current (low) volume of posts that (Dan) continuing to pay for the 
ARSlist platform does not make much sense. Clearly the ARSlist is not providing 
the value it one was (when it was the only place to discuss Remedy topics).

The options for the future at this time appear to be:

*   Move the ARSlist to a free mailing list platform. *
*   Say goodbye to the ARSlist and shut it down all together.
*   Money will come from somewhere to pay the license fee and the ARSlist 
lives on for at least another year.

There is a contingency with the first option. Assuming the platform the List 
moves to is not a hosted system in the cloud, Misi, who has been graciously 
hosting ARSlist LISTSERV on his server for the last year, will not be able to 
make a software switch until after the T3SMAC conference in November. If we 
give Misi a few days to hangout in Vegas after the conference, get home, and 
setup a new mail list system, we are looking at possibly a few week outage of 
the ARSlist while things transition. If we find a platform that is hosted and 
doesn't require shell access to Misi's server then I can work on the transition 
before the conference.

If anybody see additional options please let me know. Also I am open to honest 
feedback. At heart I know none of us want to see the ARSlist go, it has been 
here for us for many years. Shutting it down is not something to be taken 
lightly. However being practical, do we reject the idea of shutting down the 
List based on our feelings and not so much the value it is providing in 2017? 
Since this post is really a continuation of a conversation that started over a 
year ago, I wonder if maybe the time has actually come to retire the ARSlist?

Thank you,
Jason


_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Re: [EXTERNAL] ADM: ARSlist Future 2017

[Fawver, Dustin]

I remember that there was some back-channel discussion in the past that 
resulted in the setup that is currently running.  Would you be willing to 
divulge what it would take for option 3?


Thanks!

Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu
[1489002992830_itslogo.png]



From: Action Request System discussion list(ARSList)  on 
behalf of Jason Miller 
Sent: Wednesday, September 27, 2017 1:46 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] ADM: ARSlist Future 2017


**
Hello everybody,

It is time again to make some decisions regarding the future of the ARSlist. 
Our LISTSERV (the software ARSlist runs on) license expires in a little over 30 
days. Dan, Misi and myself have been discussing where to go from here. We agree 
with the current (low) volume of posts that (Dan) continuing to pay for the 
ARSlist platform does not make much sense. Clearly the ARSlist is not providing 
the value it one was (when it was the only place to discuss Remedy topics).

The options for the future at this time appear to be:

  *   Move the ARSlist to a free mailing list platform. *
  *   Say goodbye to the ARSlist and shut it down all together.
  *   Money will come from somewhere to pay the license fee and the ARSlist 
lives on for at least another year.

There is a contingency with the first option. Assuming the platform the List 
moves to is not a hosted system in the cloud, Misi, who has been graciously 
hosting ARSlist LISTSERV on his server for the last year, will not be able to 
make a software switch until after the T3SMAC 
conference in November. If we give Misi a few days 
to hangout in Vegas after the conference, get home, and setup a new mail list 
system, we are looking at possibly a few week outage of the ARSlist while 
things transition. If we find a platform that is hosted and doesn't require 
shell access to Misi's server then I can work on the transition before the 
conference.

If anybody see additional options please let me know. Also I am open to honest 
feedback. At heart I know none of us want to see the ARSlist go, it has been 
here for us for many years. Shutting it down is not something to be taken 
lightly. However being practical, do we reject the idea of shutting down the 
List based on our feelings and not so much the value it is providing in 2017? 
Since this post is really a continuation of a conversation that started over a 
year ago, I wonder if maybe the time has actually come to retire the ARSlist?

Thank you,
Jason


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