Hi, You see exactly what the problem is in the log with normal logging turned on.
You get ARERR 91 with the additional text "RPC: Unable to receive; Asynchronous event occurred". You should might want to work with BMC support on this. To debug you might use the driver program to do an RPC call both with the 7.6.04 API and the 9.1 API to check if this makes a difference in your case. You could also set ARAPILOGGING to 1 prior to running RRR|Chive to get the exact API-calls and data to feed to driver in order to reproduce this. If you have the correct server IP and tcp port it should work. Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se (http://rrr.se) May 2, 2018 3:44 PM, "Thomas Miskiewicz" wrote: Thank you, Misi! Is there an advanced logging that would help where the problem is? Thomas On 2. May 2018, at 15:36, Misi Mladoniczky wrote: Hi, No, different server versions work just fine. Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se (http://rrr.se) May 2, 2018 2:55 PM, "Thomas Miskiewicz" wrote: The thing is we have 7.6.4 on one side and 9.1.4 on the other side. Problem? On May 2, 2018, at 2:48 PM, Kevin M Candelaria wrote: It's definitely compatible with 9.x I just did a 9.1.00 to 9.1.04 transfer and my config looks like this. Worked perfectly fine. source_server = source_tcp = 2020 source_user = source_password = target_server = target_tcp = 2020 target_user = target_password = target_disabledeletefltr = YES target_disablemergefltr = YES target_disableaudit = YES target_clearallrecords = YES multipleforms = HPD:Template, HPD:Template Associations, HPD:TemplateCustMapping, HPD:TemplateSPGAssoc, splitsearch = YES transfertype = SYNCIFNEWER logfile = AUTO progressbar = YES ------------------------------------ From: ARSList on behalf of Thomas Miskiewicz Sent: Wednesday, May 2, 2018 6:16 AM To: arslist@arslist.org (mailto:arslist@arslist.org) Subject: Trouble getting rrrchive to run Hi Listers, I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc (https://rrr.se/cgi/index?pg=chive-doc)) to migrate data from Remedy 7.6.4 to Remedy 9.1. Here's my config file: rrrchive.cfg source_server = sourceservername source_tcp = 1100 source_user = myusername source_password = PROMPT source_form = MyTestForm target_server = targetservername target_tcp = 1400 target_user = myusername target_password = PROMPT target_form = MyTestForm splitsearch = YES transfertype = SYNCTOTARGET logfile = AUTO loglevel = DEBUG progressbar = YES and here's my log: rrrchive.log 1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, file=rrrchive.cpp, line=5076 2 Program Start: configfile=rrrchive.cfg 3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, line=365 4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0) 5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, line=365 6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0) 7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, line=389 8 ARGetServerInfo(server=targetservername, AR_SERVER_INFO_DELAY_RECACHE_TIME) 9 API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details 10 ARStatusList: contains 1 messages 11 Number: ARERR 91 12 Message: Cannot open catalog; Message number = 91 13 Append: RPC: Unable to receive; Asynchronous event occurred 14 15 rrrchive: 2018-05-02 11:52:06, type=APP, level=NOTICE, file=rrrchive.cpp, line=5090 16 Program End: configfile=rrrchive.cfg, timetorun=0:00:16 Questions: 1. Does the error ARERR 91 mean, that rrrchive is not compatible with Remedy 9.1? I found here, that it is possible cause of this error: https://communities.bmc.com/message/133550 (https://communities.bmc.com/message/133550): "A less common cause of this error is running an API program that is incompatible with the AR System server." 2. The rrrchive config installation instruction says: "Make sure that the following shared objects are in the LD_LIBRARY_PATH. Copying the included libraries to the installation directory will allways work." My guess is, that in my case the app should use different shared objects for the source server and different for the target server. Is it possible to configure it that way? Thanks! Thomas -- ARSList mailing list ARSList@arslist.org (mailto:ARSList@arslist.org) https://mailman.rrr.se/cgi/listinfo/arslist (https://mailman.rrr.se/cgi/listinfo/arslist)
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