May the flush of his cache be successful and only the bug free workflow be on
his server!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
Sent: Wednesday, March 06, 2013 6:26 PM
To:
Excellent!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Wednesday, March 06, 2013 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: Doug Blair (WWRUG11,12,13... MC and all around nice
guy) Update
**
Please remind
@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: WWRUG13?
Houston isn't nasty hot when?
We are close to announcements, either tomorrow or Monday.
There will be a WWRUG13 just setting the details.
Daniel
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford
September in Houston is nasty hot!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, February 27, 2013 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13?
**
Logistically we cannot move the WWRUG to Europe,
which does not
Sigh... Warren... stay there as long as you can!!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Wednesday, February 27, 2013 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Active Directory and People Records
** I'm
I need to update to MT_7604SP4.
If I download the patch MT_7604SP4_2013JAN17_CU_ALL Will it include everything
that is in the ARSuiteKit_midtierWar_7604SP4_Windows.zip update or do I need to
that first?
Scenario 1
ARSuiteKit_midtierWar_7604SP4_Windows.zip
THEN
MT_7604SP4_2013JAN17_CU_ALL
Or
Does anyone out in the wild, wild Remedy SRM world have a live functioning SRM
system that we can look at? Not a site visit, just look at your screens and
your functionality.
I keep hitting walls where I say yes, you can do this in SRM and someone else
says No, you can't and I know you can.
to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, January 30, 2013 11:38 AM
To: arslist@ARSLIST.ORGmailto:arslist
. Please select the
one containing space in between.
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGjavascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG');]
On Behalf Of Sanford, Claire
Sent: Monday, January 28, 2013 10
Anyone else get this error message when creating a Change Request?
The selected Change Requester is not valid. Use the Return function on the Last
Name, First Name, or Phone Number fields to retrieve the Requester's
information. (ARERR 1441156)
The Last Name, First Name, and Phone Number
seen this where on the support group tab, all the groups are set to No in
the default column. At least one needs to be Yes.
Sent from my iPhone
On Jan 28, 2013, at 11:48 AM, Sanford, Claire
claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org
wrote:
**
Anyone else get
MT_7604SP3_2013JAN04_CU_ALL
I loaded the hot-fix on my Dev server and the fonts changed in my application.
I compared the font list on my Dev server and my Prod server and the lists look
the same. Does anyone know exactly where the css or .jsp file is and what it
is called that controls the
This is FANTASTIC!!
From: nore...@bmc.com [mailto:nore...@bmc.com]
Sent: Monday, January 14, 2013 11:21 PM
Subject: Upcoming Enhancements on BMC Software's Electronic Software
Distribution Website
BMC Software Electronic Product Distribution Website - Updates Scheduled for
January 21
BMC
I have been asked this question by my management team and I can't find an
answer on the BMC site anywhere... So, I'm asking the source of all real
Remedy knowledge!
When a user with a floating license signs into ITSM using the Atrium SSO
portal they consume 1 license. If it spawns a new
There is a BIG insurance company that is in the news this week because they are
thinking about suing the US Government. They used to use Remedy. They
Switched to SNOW. They switched BACK to Remedy.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
AOL Mode |ON - Me Too!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, January 09, 2013 1:52 PM
To: arslist@ARSLIST.ORG
Subject: RANT: Downloading Patches for AR System and related / dependant
applications...
**
This
**
Are you getting an error or does it just ignore what you are trying to do?
Jason
On Tue, Jan 8, 2013 at 2:37 PM, Sanford, Claire
claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org
wrote:
I know this is basic Roles and Permissions, but I am having trouble with
ITSM
There was no ITSM p3. They went from 2 to 4 to stay in line with the rest of
the 7.6.04 package.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, January 08, 2013 12:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS, Atrium,
Thank Goodness! Life without ARUtilities would be sad!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of rem...@arutilities.com
Sent: Tuesday, January 08, 2013 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: What's up with AR
I do the exact same thing in my system.
Intranet Webmaster
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, January 08, 2013 4:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unknown Contact in ITSM
**
I've handled this in
I know this is basic Roles and Permissions, but I am having trouble with
ITSM and a panel.
I have a panel that I added to the AST:Computer System form. I want only Asset
Admins to be able to see the panel. When I give that permission to the panel,
the application will not save it. I have
Is there anyone who has done this that is willing to create a simple step by
step document.
Nothing from BMC is clear and based on the variety of email in this thread, it
would be nice to see how to really do it properly so that it works. This is
one of the most absurd and complicated
https://communities.bmc.com/communities/ideas/1604
I have posted an idea... In Developer Studio, add a column that shows who last
modified a piece of workflow.
In my old environment I was the only developer and it didn't matter. Now that
there are 3 consultants and two other people doing
Developer Studio Object List View Find the
column under each type and change the display from No to Yes.
Jason
From: Sanford, Claire
claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent
Joel, Dearest... it is the end of the world as we know it... I feel fine
though!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender
Sent: Friday, December 21, 2012 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Happy 12/21/2012
**
Gee
Is that what they consider a Deep Dive?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard
Sent: Friday, December 21, 2012 3:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Happy 12/21/2012
all of this end of the
When our system was installed, Demo had no password since that is the default.
I reset the Demo password in the User form.
Demo keeps trying to log into the system and of course the blank password
fails. Is there anywhere I can look to see where Demo has been put as the
admin user? Something
I seem to remember seeing something at some point. I looked in the KB and in
the communities. Can't find it!
Is there a white paper or documentation anywhere that details what needs to be
done regarding licenses and servers for ITSM and Disaster Recovery?
ITSM 7.6.04 SP2
ARS 7.6.04 SP3
Wow! If we could snatch Rick up I would! If you are new to the list and do not
know Rick... He is one of the most knowledgeable Remedy
Admins/Developers/consultants I have ever met. Anytime I have asked him a
question or run something by him for his opinion, I have received a clear and
I think the BMC Remedy Developer Studio tool costs about $20K minimum. It come
with a Remedy Application license and a Support ID. Check with your BMC
Salesman Executive Representative, He/she can assist you.
-Original Message-
From: Action Request System discussion list(ARSList)
] On Behalf Of Sanford, Claire
Sent: Monday, November 19, 2012 8:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Regarding installation of BMC Remedy Developer Studio
[Sarcasm|ON] I think the BMC Remedy Developer Studio tool costs about $20K
minimum. It come with a Remedy Application license and a Support ID
Tomorrow is Friday. I may or may not be off... so here is my Friday post!
http://www.businessweek.com/news/2012-11-12/hostess-says-plants-to-close-unless-workers-ignore-strike
Hostess Brands Inc., the maker of Wonder bread and Twinkies, said it will begin
permanently closing plants unless
What we need is to go back to the SHR:Consolidation form. It did everything
you needed to do and more! If you needed a field on the table, you add it to
the SHR form, you add it to the one active link and boom you have it on your
table, not like now where you have to add it to 100 places
What values do you use for FTS? I have them set to the following:
Full Text Search Threshold: 1
Indexing Failure Recovery Interval (minutes): 60
Temporary Table Threshold (1 - 250): 20
Complex Search Threshold: 10
We have a search that is stopping at exactly 10K records and we think
At WWRUG12 there were many conversations revolving around application licenses.
The answers varied depending on who answered your question.
Does anyone have a definitive answer for when a license is consumed? I need to
explain the process to management and I am not quite sure I understand it
] On Behalf Of Sanford, Claire
Sent: Tuesday, November 13, 2012 10:58 AM
To: arslist@ARSLIST.ORG
Subject: When is a Floating Application License Consumed
At WWRUG12 there were many conversations revolving around application licenses.
The answers varied depending on who answered your question.
Does
Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, November 13, 2012 10:58 AM
To: arslist@ARSLIST.ORG
Subject: When is a Floating Application License Consumed
At WWRUG12 there were many conversations revolving around application licenses
Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, November 13, 2012 10:58 AM
To: arslist@ARSLIST.ORG
Subject: When is a Floating Application License Consumed
At WWRUG12 there were many conversations revolving around application licenses
I thought I was being clever and deleted the Application License info from
about 10 users records. I wanted to make a wholesale change rather than do
them one at a time.
The problem is that the system is now telling me I have exceeded my license
count and won't let me assign them the
: Friday, November 09, 2012 8:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.04 - User Permissions
How did you delete the permissions? Are the records deleted from CTM
People permission groups form?
Sent from my iPhone
On Nov 9, 2012, at 8:52 PM, Sanford, Claire
claire.sanf
I don't think it is a matter of hiding it. I think it is a matter or
restricting access to those who have paid for support and are entitled to use
the documents. BMC can use google. Lots of companies use the google search
engine without making the information public.
-Original
I have drawn a complete blank and in my 97 pages of notes (yes, I took notes in
a notebook) from WWRUG12 I can't find what I am looking for.
In one of the sessions there was some discussion regarding taking one server
and copying it to another server. It is not recommended but whoever was
that takes care of these steps for you, or claims to. Might be work a
look
https://communities.bmc.com/communities/docs/DOC-7710
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, October 31, 2012 9
] On Behalf Of Sanford, Claire
Sent: Wednesday, October 31, 2012 8:26 AM
To: arslist@ARSLIST.ORG
Subject: WWRUG12 - Session Question - Database Moving
I have drawn a complete blank and in my 97 pages of notes (yes, I took notes in
a notebook) from WWRUG12 I can't find what I am looking for.
In one
, but we haven't had any issues with it. Let me know if you're
interested.
Ron
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf
Of Sanford, Claire
Sent: Wednesday, October 31, 2012 8:26
I spent a lot of time talking to people at WWRUG12 about our various
environments.
If you are part of an IT Organization that is also Healthcare, please contact
me off the list.
I met several healthcare people at WWRUG and would like to keep in touch with
them and any new people as well.
One thing we discussed at WWRUG12 was the automatic table refresh settings our
users can set, on a table.
The option is not removable by an admin unless you want to remove the ability
to modify the tables. I showed some people where to go to restrict the time on
the table refresh... I pointed
Uh O!
Bain!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, October 24, 2012 2:11 PM
To: arslist@ARSLIST.ORG
Subject: OT: Watching the news BMC.
**
That’s just an expectation from the source that they won’t
OHITH - the next version of Remedy will be done totally in FLASH! ;)
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Thursday, October 18, 2012 11:02 AM
To: arslist@ARSLIST.ORG
LJ hid some and flung them at Misi during mid morning session!
The twinkies were a flying!
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on
behalf of LJ LongWing [lj.longw...@gmail.com]
Sent: Thursday, October 18, 2012 12:44
Some of us just have windows phones... I'll muddle through!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
Sent: Sunday, October 14, 2012 9:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG12
Just checking...
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Has anyone loaded it yet? Does it fix anything specific for you? Break
anything? Speed things up? Slow them down?
We are about to look at it on our Dev server and wanted to know if anyone
encountered any gotchas
Thank you!
ITSM 7.6.04 SP2
ARS 7.6.04 SP3
Oracle 11.2.0.3.0 - 64bit
A little background...
This is the Dev server. We kept getting plugin errors, so I decided to
reinstall Java since I saw that there was an aborted Java install in the system
event log.
Then being a meddler, I reinstalled Tomcat. Got everything working to the
point where we were getting the
Where is the Audit Log/Audit trail on Asset records? CI's etc. I look at the
fields and they are marked for Audit, the only thing I can find is the CMDB
Audits which keeps crashing my Dev system when I click on it. Any ideas? We
need the old Audit trail back for our assets. People mess
She doesn’t eat much…
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Wednesday, September 19, 2012 4:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: RUG Hotel Question
**
Also do not need to consider meals from Monday evening to
In the same light…
I am about to make the airline reservations…
Do more people fly into SJC or SFO and take the train to San Jose?
I hate to fly… so I am looking at non-stop… They keep offering SFO as well as
SJC.
Claire
System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, September 19, 2012 3:21 PM
To: arslist@ARSLIST.ORG
Subject: RUG Airport Question
**
In the same light…
I am about to make the airline reservations…
Do more people fly into SJC or SFO
Yes... that is correct... SP4 They appear to be skipping SP3 for ITSM...
Earlier service packs for release 7.6.04
BMC Remedy ITSM Suite service packs are cumulative. This means that Service
Pack 4 also contains
enhancements and fixes from Service Pack 1 and Service Pack 2 (BMC Remedy ITSM
Yes I said SP4!!
I received the notice email today!
This is exciting. The list of fixes is HUGE and this one will make so many of
us so happy!!
SW00430296 The AR System Object Relationships form did not show the
relationship between workflow objects and the custom fields on an overlay
+7.6.04+Service+Pack+4
Regards,
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Sanford
Oh how I loved my 4.5.2 system! So well behaved! No laughter here!! Envy!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Craig Benson
Sent: Tuesday, September 11, 2012 6:06 PM
To: arslist@ARSLIST.ORG
Subject: Sacramento Implementation Services?
This is a sad side effect of using a windows only tool. It does not play
nicely.
My users hate that they have to clear their cache several times a week...
partly because Remedy holds so many screens in the temp files.
Only way to clear some things is to clear the cache. You may have to have
Finally I have a real environment.
Dev - Test - Prod
My question is... Can I use the same Mid-Tier server for both Dev and Test? I
know that sort of defeats the purpose of having the two separate App
environments, but we are looking at hardware/vm space cost etc.
I would have:
1)Prod -
That is what I think I will do! Makes sense.
From: patchsk [mailto:vamsi...@gmail.com]
Sent: Friday, September 07, 2012 2:42 PM
To: arsl...@googlegroups.com
Cc: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG; Sanford, Claire
Subject: Re: Remedy ITSM - Mid Tier Server question
Another thing you could
99 bottles of beer on the wall?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Tuesday, August 28, 2012 5:03 PM
To: arslist@ARSLIST.ORG
Subject: OT: If BMC Remedy had a theme song
**
(I went to a baseball game last night
Subject Friday Humor - Remedy Song (view thread)
Sender Ortega, Jesus Jesus.Ortega@...
Date2009-02-13 19:41:56 (browse in month)
In honor of Remedy 7.0 and all its quirks that have led users to madness, I
composed a song. It is called Remedyville and is sung to the tune of Jimmy
My Favorite Remedy Things - Rick Cook - 05/06/04 04:42 PM
New Escalations that run every morning
Forms full of jpegs the GUI adorning
Active Links that make my user views sing
These are a few of my favorite things
When I’m coding, mind exploding
With thoughts good and bad
I simply remember my
One way to do this is to get ARUtilities and look for just that field ID and it
will search for it on all ITSM forms. That way you don't miss any. We had to
do this with the email fields.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose
Has anyone here done an integration with Remedy and DCTrack? It is a Data
Center management tool.
ITSM 7.6.04 SP2
ARS 7.6.04 SP3
Oracle
Win 2008 Server
Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org
Ravi,
I first installed MT_7604SP3_2012JUL07_CU_ALL.zip
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai
Sent: Wednesday, August 15, 2012 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier
Howard,
Reading the thread I am minorly confused... Can you provide together all three
of the items to add to the config.properties.
I will say that the August 10th Mid-Tier patch is much better than the July
7th. I just checked and the July 7th patch is no longer available.
Claire
From:
I had so many issues with the patch that I was given. Fonts changed, more
Caught Exception Errors than I have had before, fields not populating, fields
moving.
I went looking and then checked with Support and downloaded the most recent
patch dated August 10th
Jose said:
“And finally, I don't see the relationship between forums and blogs twitter.”
Begin|Rant
Claire says I don’t see the relationship between the ARSList and Forums, blogs
and Twitter.
But you do feel the need to include the entire thread you replied to including
your graphics -
I have read the documentation, looked on the developer community and even in
old ARSList email...
Is it possible to create a template on the Incident form that ANY group can use?
We have a need to create an Incident template that anyone can use to report a
missed email/page from Remedy. In my
Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, July 31, 2012 10:16 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] ITSM 7.6.04 Incident Templates
I have read the documentation, looked on the developer community and even in
old ARSList
I spewed my soda when a co-worker sent me this. Made me laugh!
http://thefw.com/olympic-diving-funny-faces/
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the
Is anyone here at BMC today for the 7.7 deep dive in the RUSK room? We are in
the Titus room doing our SMR class. (Next to the coffee bar)
We have an awesome instructor. Felicia Turk!
Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
System Services Tower North -
Anyone else attending this class???
Course Name: BMC Service Request Management 7.6: Administering and Configuring
Class Date: 16-Jul-12 to 20-Jul-12
Class Time: 09:00 AM - 05:00 PM
Class Location: BMC - Houston, TX
Claire
I say TROLL!
1) Gmail account
2) no identification of him/herself.
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on
behalf of Sachin [sachin.namjo...@gmail.com]
Sent: Wednesday, July 04, 2012 4:55 AM
To: arslist@ARSLIST.ORG
My management team visited BMC at the Houston campus for a day to see how they
specifically use ISM in their daily life. They do use it.
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on
behalf of John Baker
When searching for tickets in the HPD:Help Desk form using the Assigned Group*+
field, the values returned are not consistent. If I just put the group name
in the field, it returns one value, if I use the drop down, it returns another
value.
Neither is the complete number of tickets. If I
Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of
Sanford, Claire
Sent: Thursday, July 05, 2012 2:28 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: ITSM 7.6.04 - Assigned Group
Back in the dark days... the bigblackuglybird days... they just wanted your
money to become a partner... One person told me they just had to pay P $10K
and they were a partner.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent:
Does anyone know if I would break anything if I increase the field character
limit on the AP:Role form for the Member List field. It is set to 512
characters and I have about 20 more people to add and I am getting an error
that I have reached the character limit for that field.
ITSM 7.6.04
Sometimes Remedy doesn't like indecision To many OR. Put the Summary
part in front of the ORs. It might help.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Anderson
Sent: Monday, June 18, 2012 10:50 AM
To: arslist@ARSLIST.ORG
Subject:
, but history is what it is.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, June 06, 2012 11:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support - An open letter to BMC
Honestly
Does anyone know what order the milestones are processed in the SLM module?
If a milestone has 3 actions, does it do 1,2,3 or 3,2,1?
We have the following:
1) Page to pager (command line run process)
2) Text Message to Cell Phone (email)
3) Email to Exchange email address
2 and 3 work and 1
What is your need?
Food?
Lodging?
Sleep?
No one can assist you with your need unless you tell us specifically what you
need…
I have an immediate need in Houston, TX !! (Not gonna tell you what it is
though!)
sue me… today is my Friday
From: Action Request System discussion list(ARSList)
Create a mail group and have everyone in it and use that email address to send
the approvals.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Thursday, June 07, 2012 4:02 PM
To:
Do a search Doug Mueller replied to my question about this last year. So
if you look at 2011 archives the answer is there.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, June 06,
Honestly... if you get someone in Austin, Atlanta, or California, you will get
your ticket resolved and in a manner that speaks to the old Remedy support
ways! I've had fantastic support from Russ, Max, Dolly, Dan, Doug... wow!
They have a lot of D names there! Paula is a top notch manager!
We have a prefix
DL for Laptop (Dell Laptop) and then the asset ID which is the next
available number in field ID 1
DD for Desktop (Dell Desktop)
M for Monitor
LP for Printer (Lexmark Printer)
It makes sense. From there it is the actual asset number. We have no
duplicates!
DL004626
We did the same here with the Work Order and the Incident forms.
Begin Rant
You can't imagine the amount of moaning, groaning, teeth gnashing from people
going from a very, extremely customized 6.0 HD to 7.6.04 before I unhid a LOT
of stuff. Why on earth would the Login ID be hidden. There is
This should be classified as Friday Humor! BMC has pretty much said... We
don't know how to do it, so we will take the functionality away... The very
last line of the KB article makes my blood boil!
Hence, from 7.6.04 SP2 onwards the print option is removed
~
Knowledge
I need to wholesale replace a large part of my Resolution Categorization.
I have tried several times to get the Data Management Tool to do my work for
me. I've followed all the step and it never works.
This package is so bloated. It needs some Midol!
I have tried loading my data directly
to be
updated... to get the result you want.
Best wishes!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, May 23, 2012 12:16 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.6.04 - Generic Categorization
It was very confusing to me as well. Why they could not just have one file to
load is beyond me!
1) New Install
2) Patch Install
Too easy!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris
Sent: Friday, May 18, 2012 1:25 PM
7.6.04.03 $\TIME$
** I have a time field with default value of $Time$ and on submit it enters the
time correctly. We are using AR Server 7.6.04 SP1 with same version of ITSM.
Thanks,
Wirasat
From:Sanford, Claire
claire.sanf...@memorialhermann.orgmailto:claire.sanf
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