Print Preview doesn't appear on clicking 'Print' button

This issue occurs for some of the users where they have BMC Remedy user v7.1 Patch 004 pushed through packaging. While clicking on Print button on the Incident/ Change Request screen, normally the Print preview appears before we print. This doesn'appear the same for all users. It directly goes

Problem Management Roles - Process Question

I have 2 questions... 1. Can anyone explain the additional activities that can be performed with Problem Master role in comparison with Problem User role? It is not clear from the BMC user guide If I understand correctly Problem Master will have the permission to change the assignee or manager

Re: Dialogs/ Pop ups on Mid Tier - Remedy version 7.1

Thanks for your reply. This suddenly disappeared. Not sure what the root cause was. -- View this message in context: http://www.nabble.com/Dialogs--Pop-ups-on-Mid-Tier---Remedy-version-7.1-tp24643387p24716213.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

Dialogs/ Pop ups on Mid Tier - Remedy version 7.1

One the user is facing this strange issue. When he tries to search the web for Incidents or Change Requests, he gets a dialog box with an error No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278) on clicking Ok, one more web