DON'T unsubscribe me

2019-08-23 Thread Sanford, Claire
Even though I don’t do Remedy any more, I would be lost without you ☺ Besides when I figure out what to do with my “stuff” I’ll share it here! The suckers that left will have left too soon! -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

RE: [EXTERNAL] Re: Old Remedy 6.3 data

2019-08-15 Thread Sanford, Claire
h. On Thu, Aug 15, 2019 at 12:12 PM Sanford, Claire mailto:claire.sanf...@memorialhermann.org>> wrote: Hey Old Friends! We have an old Remedy server that is strictly an archive. We have people ask for ticket info a few times a year or so. We have been told that we have to upgrade the

Old Remedy 6.3 data

2019-08-15 Thread Sanford, Claire
Hey Old Friends! We have an old Remedy server that is strictly an archive. We have people ask for ticket info a few times a year or so. We have been told that we have to upgrade the server. Since the old server is 32bit and the new one is 64bit, they are telling me I have to reinstall the

RE: [EXTERNAL] Re: Off Topic - HP Support Request

2018-01-22 Thread Sanford, Claire
https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html http://www8.hp.com/us/en/hp-information/executive-team/team.html Nick Lazaridis President, EMEA at HP Inc. https://www.linkedin.com/in/nicklazaridis

Re: [EXTERNAL] Re: Report requirement - Total Effort spent by each support group in a particular Incident

2017-11-12 Thread Sanford, Claire
There are no real OOB ways to get that information. Years ago in a class far far away, Lenny Warren taught us how to build our own time tracking functionality. It was very easy and allowed you to get as granular in each ticket as you wanted. It takes about 5 or 6 custom fields and 4 or 5

Re: [EXTERNAL] Re: Not Remedy - Yeah I know - Open Position - ServiceNow Developer - Service Catalog Experience a Must

2017-11-12 Thread Sanford, Claire
needs scripting experience. -Original Message- From: Sanford, Claire <claire.sanf...@memorialhermann.org<mailto:claire.sanf...@memorialhermann.org>> To: arslist <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> Sent: Fri, Nov 10, 2017 4:26 pm Subject: Not Rem

Not Remedy - Yeah I know - Open Position - ServiceNow Developer - Service Catalog Experience a Must

2017-11-10 Thread Sanford, Claire
OK… I’m kind of sort of breaking the rules. I miss you guys so much… I had to drop in and ask a question. Does anyone here know anyone who is interested in working in Houston, TX for a W2 position. Probably 90 days to hire. We are not looking for a consultant. We are looking for someone to

Yeah - KNOW this is the ARS List.

2017-08-16 Thread Sanford, Claire
This is not a posted position yet. Is there anyone in the Houston area that has good to excellent SNOW development skills? Specifically a strong focus on the Service Portal section… This is a real position. Location: HOUSTON, TX This is not a remote position. Office in the Memorial City

Remedy and Tivoli

2017-06-26 Thread Sanford, Claire
We are being audited and the Remedy server has a service called TWS (Tivoli Workload Scheduler) installed. It is set to manual and has never been turned on. Has anyone here ever had to license that service via IBM? Can it be removed without damaging anything? We do not do any integration

Service Catalog

2017-06-05 Thread Sanford, Claire
Does anyone here have any good templates that you have used for building your service catalog? We have never had one before and I feel like we are re-creating the wheel. If you are willing to share your Service Catalog, I would love that too! Thank you! Claire Sanford ISD ITCC Technical

Re: [POTENTIAL SPAM] - [EXTERNAL] People were wondering is there going to be a conference this year?

2017-04-06 Thread Sanford, Claire
Heck, I may just come for the party! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom Sent: Wednesday, April 05, 2017 6:33 PM To: arslist@ARSLIST.ORG Subject: [POTENTIAL SPAM] - [EXTERNAL] People were wondering is there going to be a

Re: [EXTERNAL] Re: BMC Engage

2017-02-24 Thread Sanford, Claire
Flashback! - Forwarded Message - From: Phil Bautista > To: arslist@ARSLIST.ORG Sent: Sunday, April 9, 2006 10:56 PM Subject: TRUG:Meeting Announcement - May 5th, 2006 in Austin, TX For all of you who have

Re: Official announcement of BMC Exchanges replacement for BMC Engage

2017-02-24 Thread Sanford, Claire
replacement for BMC Engage ** Do you know where the Veteran sessions are being held? Timothy Hulmes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, February 23, 2017 1:54 PM To: arslist@ARSLIST.ORG<mailto:arsl

Re: Official announcement of BMC Exchanges replacement for BMC Engage

2017-02-24 Thread Sanford, Claire
RSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, February 23, 2017 1:54 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Official announcement of BMC Exchanges replacement for BMC Engage ** They are also doing some kind of Veteran Retraining se

Re: Official announcement of BMC Exchanges replacement for BMC Engage

2017-02-23 Thread Sanford, Claire
They are also doing some kind of Veteran Retraining session (multi day) this week. I saw a tweet about it and was very pleased that they are providing this to Vets for no cost! Claire Sanford ISD ITCC Technical Engineering Lead Application Analyst From: Action Request System discussion

Re: [EXTERNAL] Re: OT: Playing in the SNOW is not as bad as I thought it would be

2017-02-22 Thread Sanford, Claire
e just spoiled with Remedy :) I haven't paid much attention to the various BSM/ITSM/Help Desk platforms out there over the years but now that I have seen a competitor's product I have to hand it to Doug and crew for being so far ahead of their time back in the 90's. Jason On Wed, Feb 22, 201

Re: Official announcement of BMC Exchanges replacement for BMC Engage

2017-02-22 Thread Sanford, Claire
While my world no longer revolves around Remedy, I still keep up and play with it. I am surprised that they are not doing one in Texas at all. Especially Houston. Headquarters city, plenty of space in their own building to host. Major airport. It is almost like the old evil blackbird days…

Re: BMC Engage

2017-02-09 Thread Sanford, Claire
/Dallas area I might consider going even if it were at a bowling alley. Didn’t we attend a TRUG in Austin at Dave and Busters about 12 years ago? Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, February 08

Re: BMC Engage

2017-02-08 Thread Sanford, Claire
The one they had in Houston was at Top Golf! After work hours sort of. I think it started at 2pm? I didn’t go. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Gould Sent: Wednesday, February 08, 2017 10:22 AM To: arslist@ARSLIST.ORG

Re: Pat Zandi

2017-01-13 Thread Sanford, Claire
I echo Ricks words! I immediately was taken back to one of the RUG meetings were Rick, Warren, Pat, myself and several other people went on a mini road trip to purchase some beverages and then spent some time in the Hotel snack bar because it was the only food available at that time of

Re: [EXTERNAL] Re: Friday is Friday and the ARSlist remains where it is for another month +-

2016-10-07 Thread Sanford, Claire
Yay! So quiet! Happy Friday! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, October 07, 2016 4:06 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Friday is Friday and the ARSlist remains where it is for another month

Re: [EXTERNAL] Friday is Friday and the ARSlist remains where it is for another month +-

2016-09-30 Thread Sanford, Claire
Yippie Skippy!! I was not looking forward to losing the list and the great people that inhabit it! Although I will not be loving in RemedyLand, I will still be keeping up to speed and trying not to forget what I already know. Also, learning a lot of new stuff about SNOW. Especially that

Well??? How was Engage??? Not one post!!!

2016-09-09 Thread Sanford, Claire
Someone? Anyone? How was it? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: [EXTERNAL] ARS Version Question

2016-08-26 Thread Sanford, Claire
I know 3.2.1 could -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell Sent: Friday, August 26, 2016 1:59 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] ARS Version Question I'm sure this is going to be easy

Off Topic - Before the List is Gone!

2016-07-25 Thread Sanford, Claire
This list has been one of the most valuable tools during my entire Remedy career. We have seen so many ups and downs in that time period! Personal and professional! I know there are times I would not have been able to solve a problem quickly and accurately without it! 1am? 5am? 2pm? No

Question - Service Now

2016-06-14 Thread Sanford, Claire
Does anyone know if Service Now has ever had their servers (with customer's data) ever been hacked? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: [EXTERNAL] Re: ARSList traction vs Communities...

2016-06-10 Thread Sanford, Claire
Wow! Someone is really eating the SNOWcones!! Everything has a cost if you want to use it… Freely available, yes.. Free to use… NO! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Du Chene Sent: Friday, June 10, 2016 10:58 AM To:

Re: [EXTERNAL] Re: ARSList traction vs Communities...

2016-06-10 Thread Sanford, Claire
I think that as long as the ARSList is allowed to not have a specific "Application" and you can ask your question about any area, the way it is now, it will be ok! You know... no one saying... You should go ask that question is XXX group... or even some moderator saying MOVED THIS TO YYY

Re: SSL Certificate Errors - Remedy ARS 7.6.04 Mid-Tier

2016-05-03 Thread Sanford, Claire
Pargeter | Sr Technical Analyst | tel 503-415-5149 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, May 03, 2016 1:50 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: SSL Certificate Errors - Reme

SSL Certificate Errors - Remedy ARS 7.6.04 Mid-Tier

2016-05-03 Thread Sanford, Claire
Below is what the problem we are experiencing is: A Certificate Revocation List (CRL) was updated and published. It was built using SHA2 algorithm. Remedy started returning errors that the Certificate had been revoked, which it had not. A hypothesis was built that suggested the existing SHA1

Re: [EXTERNAL] OT: I lost my father last evening..

2016-04-26 Thread Sanford, Claire
Oh Dear! I am so sorry for your loss. Remember the good times and take time to enjoy the memories! Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, April 22, 2016 11:55 AM To: arslist@ARSLIST.ORG Subject:

Re: ARS 7.6.4 - Active Link Qualification <- Resolved

2016-03-03 Thread Sanford, Claire
O) 888-380-8899 (C) 316-208-5341 (F) 708-887-1704 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, March 03, 2016 11:57 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.4 - Active Link Qua

ARS 7.6.4 - Active Link Qualification

2016-03-03 Thread Sanford, Claire
Stupid Rookie Question Time. I have an active link that fires on Modify. The qualification is: ('Product Name' = $NULL$) AND ('Status' = "Completed") Or ('Status' = "Completed") AND ('Product Name' = $NULL$) Send an error message so that the product name will get filled in. The error

Re: Splunk

2016-02-15 Thread Sanford, Claire
Paul Buffington is your go-to person for all things Splunk and Remedy. He was with Effect-Tech. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Monday, February 15, 2016 8:20 AM To: arslist@ARSLIST.ORG Subject: Splunk ** HI

Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches

2016-02-10 Thread Sanford, Claire
-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, February 10, 2016 6:36 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ARS 7.6.4 - ITSM 7.6.4 Mi

Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches

2016-02-10 Thread Sanford, Claire
re that's the problem. Hope this helps Jase On Feb 9, 2016, at 5:42 PM, Sanford, Claire <claire.sanf...@memorialhermann.org<mailto:claire.sanf...@memorialhermann.org>> wrote: ** Has anyone ever experienced this weirdness… Search for a last name and NO ONE with that last name pulls u

ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches

2016-02-09 Thread Sanford, Claire
Has anyone ever experienced this weirdness... Search for a last name and NO ONE with that last name pulls up. On the CTM:People form when we search for anyone with the last name "young" nothing comes up. We have 81 people with that last name. I'm going to export them all and delete them and

Re: AR Utilities Alternative

2016-02-07 Thread Sanford, Claire
Why not just add the missing .DLL? I use it and have no problems. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, February 05, 2016 2:27 PM To: arslist@ARSLIST.ORG Subject: AR Utilities Alternative ** Hi All & TGIF,

Possible Position Open - Service Now <---> Remedy Knowledge required - Houston, TX Onsite Only.

2016-01-16 Thread Sanford, Claire
Please, no headhunters, consulting firms or anyone other than someone who is directly interested in the position. Here is the fun part. There is no position description that I can provide you at the moment. We are looking for someone with both Service Now and Remedy skills. Your role will

Re: New Remedy Upgrade Project!! :)

2015-12-23 Thread Sanford, Claire
BMC probably told them it would only take 3 weeks! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, December 23, 2015 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: New Remedy Upgrade Project!! :) ** Yeah, I was thinking

Removing Generic categorization Items

2015-10-27 Thread Sanford, Claire
Is there a way to remove all Generic Categorization items? I used to DMT (itsm 7.6.4) and loaded about 293 items. They are there when I select the drop down to do a search, but they are not there when I want to select them. I want to delete them and start the load over, or heaven forbid enter

Remedy - Integration with eyeShare?

2015-08-31 Thread Sanford, Claire
Has anyone here done an integration with eyeShare IT process automation and Remedy ? If so, comments? Feel free to send them privately. Thank you! Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: What is it about the ARSlist that keeps you here rather than Communities

2015-08-19 Thread Sanford, Claire
What Rick said! Me Too! AOL will Rule the world! Seriously, I can get an answer here at 3am if I am in trouble. I don’t have to wonder what community it should go in and I know the answers are coming from people who have walked the walk and lived to tell! Yes, it is 1:21am and I am working!

Remedy Approvals - Multiple Approvers 5

2015-07-05 Thread Sanford, Claire
I have been asked to create a service that will be required to have 5 different people approve it before it can progress from stage to stage. Is this possible? I've looked and the closest I can find is to make the rule so that All Must Sign It can't be that easy, can it? ITSM 7.6.04 ITSM

Re: Remedy 9 implementation/Upgrade

2015-06-25 Thread Sanford, Claire
I am going to install it on a test server here to try to save our Remedy implementation. Hopefully they will like it and appreciate that it is already paid for rather than shelling out big $ on SNOW. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Adding an attachment to a work info form via email

2015-06-17 Thread Sanford, Claire
I am at my wits end! ARS 7.6.4 ITSM 7.6.4 Email 7.6.4 I have all the functionality in place to update a WorkInfo field on a Work Order. I want to be able to include an attachment if the person sends one. In my tests, the attachment does not fail. It shows that it is in the

Re: No support?

2015-05-26 Thread Sanford, Claire
Was there a storm in Houston? Oh Yeah! If you are on Facebook look up #HoustonFlood The city of Houston busses were not running the roads were so bad this morning. I am very fortunate. My home is on high ground with very good drainage around the area. My street flooded to the extent

Re: No support?

2015-05-26 Thread Sanford, Claire
Oh! Just about everyone in Houston was told not to go into work if it was at all possible... the less traffic on the roads the better. http://www.click2houston.com/news/viewer-photos-severe-weather-in-houston-area-on-memorial-day/33213104 From: Sanford, Claire Sent: Tuesday, May 26, 2015 1:17

Re: Potential Phishing - Re: No support?

2015-05-26 Thread Sanford, Claire
26, 2015 1:26 PM To: arslist@ARSLIST.ORG Subject: Potential Phishing - Re: No support? ** Glad you are OK, Claire! Hope BMC can dry out and apply some (hopefully minor) lessons learned to their DRP. Rick On May 26, 2015 11:21 AM, Sanford, Claire claire.sanf

Re: Time to Install ITSM 8.1.2

2015-03-09 Thread Sanford, Claire
Has anyone has an easy successful install yet? I tried on a brand new fresh clean server with a fresh clean DB instance and it kept failing! Since it was an “exercise” I stopped and loaded the ITSM 7.6.04 SP4. It worked for what I needed. Claire From: Action Request System discussion

Re: Upgrading just Mid Tier

2015-02-18 Thread Sanford, Claire
LJ – I lurve you! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, February 18, 2015 3:15 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading just Mid Tier ** John, Mid-Tier is just a collection of files that is

Re: OT: Is CTI still relevant? (was Categorization)

2015-01-30 Thread Sanford, Claire
For our people here REPORTING. The Resolution categorization is most important. It allows them to go into an almost granular detail to determine the volume of calls they get for a particular incident. “We had 200 Unable to chart X” “We had 238 Black screen on login” “We had 438 failed hard

Re: Engage 2015 Call for Papers

2015-01-29 Thread Sanford, Claire
LJ – Make us a new user tool!! hiding Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, January 29, 2015 2:18 PM To: arslist@ARSLIST.ORG Subject: Engage 2015 Call for Papers ** Hello ARSList, I have a question

ARServer.exe not responding - 911

2015-01-15 Thread Sanford, Claire
Tonight I added a new index to the HPD:HelpDesk form. The ArServer Service is not coming back up completely. I have a feeling it is building the relationships. Is there a way to turn that off if I can't get into the application? Some key in the ar.cfg or the config.properties? If I can

Re: ARServer.exe not responding - 911 - Possible fix

2015-01-15 Thread Sanford, Claire
Of course after I sent this I realized it was in the ar.cfg. I have set it to F and restarting the server service. _ From: Sanford, Claire Sent: Thursday, January 15, 2015 11:35 PM To: 'arslist@ARSLIST.ORG' Subject: ARServer.exe not responding - 911

Re: ARServer.exe not responding - 911 - RESOLVED~

2015-01-15 Thread Sanford, Claire
Setting that flag to F let me get it back up and running! Sleep well! _ From: Sanford, Claire Sent: Thursday, January 15, 2015 11:48 PM To: 'arslist@ARSLIST.ORG' Subject: RE: ARServer.exe not responding - 911 - Possible fix Of course after I sent

Re: Help with upgrade path

2015-01-05 Thread Sanford, Claire
Your last line is the answer!! If you can do that, you will save yourself quite a bit of pain!! ...do a new install and import my custom forms and data with migrator. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of

Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space

2014-12-23 Thread Sanford, Claire
Could it be your Database? The drive your DB is located on? Claire -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 12:24 PM To:

Re: BMC Remedy verses HP Service Manager

2014-12-18 Thread Sanford, Claire
This may be the obvious answer… doesn’t HP have that information in their sales department? I would think you could get that since you are HP. It is almost like someone from BMC asking for a comparison document. I will tell you from personal experience, they are not easy to find. John is

ITSM Comparisson Chart

2014-12-09 Thread Sanford, Claire
Does anyone have a document that is fairly current that they are willing to share? An example of what I am talking about FunctionRemedy ITSM 8.x Rain 2.0 Sleet 15.2Snow 5.1 Special Function 1 Special Function 2 Special Function 3 Special Function 4 Special Function 5 Thank

Remedy 8.1 Email Engine - ERROR (623)

2014-11-26 Thread Sanford, Claire
I have 8.1 installed on my new test/prod server and the email engine starts, but it does not authenticate. I have checked the user name and password in the service and it still won't authenticate. I have looked in the normal areas. Config.properties Ar.cfg Armonitor.cfg emaildaemon.properties

Re: Remedy 8.1 Email Engine - ERROR (623)

2014-11-26 Thread Sanford, Claire
/display/public/ars81/EmailDaemon.properties+file Follow the directions in that link, utilizing the -p parameter to reset the password the daemon is trying to utilize. On Wed, Nov 26, 2014 at 10:01 AM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org

Re: Remedy Test Plan

2014-11-24 Thread Sanford, Claire
Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014

Where not to use : in an email template

2014-11-19 Thread Sanford, Claire
I used to have a document that was very specific in where not to use a colon in an email template being sent to Remedy. I can't find it in the documentation other than do not use Name: Login: Server: Are there any others that are going to make the email engine reject the incoming mail? ITSM

Re: how fast could that be?

2014-11-12 Thread Sanford, Claire
I’m stealing the Jello and modifying the fine art! “Problem is - you are in a fine art gallery and it will be a net negative.” Problem is - you are in a modern art gallery, no one interprets it the same and it will be a net negative. From: Action Request System discussion list(ARSList)

ITSM 7604 SP2 to ITSM 7604 SP5 and Overlays

2014-11-12 Thread Sanford, Claire
[snarky comment deleted] Overlays are good. They will make an upgrade easier. They will make patching easier. I call BS on this! I have spent the last 5 weeks with BMC support and all the problems seem to go back to having overlays and custom fields. The CMDB patch kept failing. This

Re: What was the first ARS app you built?

2014-11-12 Thread Sanford, Claire
I built a departmental shirt ordering form. Nothing fancy. It showed the shirt styles, color choices, sizes and then did the math and sent the email confirmation. I was very proud of myself ;) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of

Re: how fast could that be?

2014-11-11 Thread Sanford, Claire
The scary thing is all those years of experience don't prepare you for the nightmare that is ITSM 7.6.04 (can't say anything about any newer version). Get an application like ARUtilities and plug in a field ID. See how many different ways throughout the application they use the ID with

Re: ITSM 7.6.4 r2 using IE 10

2014-11-10 Thread Sanford, Claire
How often does he clear his cache? 7604 SP2 likes to eat a lot of cache space! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Monday, November 10, 2014 4:18 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.4 r2

Re: CMDB Upgrade/Install

2014-11-06 Thread Sanford, Claire
Of Sanford, Claire Sent: Tuesday, November 04, 2014 4:03 PM To: arslist@ARSLIST.ORG Subject: CMDB Upgrade/Install I can't find anything in the KB or the Communities that tell me specifically what PC forms they are talking about.. any ideas??   There are custom records in PC forms that need

Re: Demo Login Name has been Changed

2014-11-04 Thread Sanford, Claire
Sort of along the same lines… At some point one of the consultants that graced us with their presence used Demo to install something. At some point afterwards, we actually gave Demo a password. We see a lot of “Demo” failed logins now. How do I determine what used Demo without a password so

CMDB Upgrade/Install

2014-11-04 Thread Sanford, Claire
I can't find anything in the KB or the Communities that tell me specifically what PC forms they are talking about.. any ideas??   There are custom records in PC forms that need to be corrected to suite the new form index, Please correct them. For more information refer the install logs I

Re: BPPM Requirement for 6 months based in LA

2014-10-31 Thread Sanford, Claire
It is Friday after all... LA as in Los Angeles? LA as in Louisiana? LA as in Latin America? LA as in Laos? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kamiya Mehta Sent: Friday, October 31, 2014 6:34 AM To: arslist@ARSLIST.ORG Subject: BPPM

Re: BPPM Requirement for 6 months based in LA

2014-10-31 Thread Sanford, Claire
. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Friday, October 31, 2014 10:37 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: BPPM Requirement for 6 months based in LA ** It is Friday after all... LA as in Los

Re: Incoming email template takes 20 mins to create a ticket

2014-10-30 Thread Sanford, Claire
That and also, have you tried using the “Incident Interface Create” form? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy Sent: Thursday, October 30, 2014 2:03 AM To: arslist@ARSLIST.ORG Subject: Re: Incoming email template takes 20 mins

Re: ITSM 8.1.2 Installer Deleting Overlays?

2014-10-30 Thread Sanford, Claire
If you have overlayed (overlaid) a form because you have added new fields to the form, when you remove the overlay, do you lose your fields? This is a problem when you have data in those fields. Overlays were supposed to make this easier! Claire From: Action Request System discussion

Re: ITSM 8.1.2 Installer Deleting Overlays?

2014-10-30 Thread Sanford, Claire
the scenes like BMC has been using for several years now. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, October 30, 2014 12:56 PM To: arslist

Deleting Overlays - Nightmare

2014-10-27 Thread Sanford, Claire
I'm trying to do an upgrade on a new VM server. Did ARS 7.6.04 PS3 to ARS 8.01.03. Just a few hiccups. Going from Atrium Core 7.6.04 SP3 to SP5 has been the nightmare. Once that is done then I'll be doing the rest of the ITSM stuff which is heavily overlayed! I have had the DBA copy the

Re: CMDB Table

2014-10-23 Thread Sanford, Claire
You could have lazy staff like ours. It is too much bother for them to go to two different forms to get information. So just about everything we use is in the BMC.CORE:BMC_ComputerSystem form. Hardware / End User Device /Printer

Remedy Upgrades and Installs

2014-10-22 Thread Sanford, Claire
I looked and did not see one and decided to ask here before I create an Idea. My wish is that BMC could look at the applications you own and allow you to click on everything you want to patch/upgrade and then click on another link and have it give you an install package that is specific to your

Re: ENGAGE 2014 Commentary - live stream

2014-10-15 Thread Sanford, Claire
Pretty impressive. Better than it looked during the beta testing! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 15, 2014 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014

AST AssetPeople Form

2014-10-10 Thread Sanford, Claire
Some fields have menus that have many entries. On the AST:AssetPeople form the Person Role has 83 items. The numbers are not sequential. Is there a way to export that info to include the label and the number associated with it? I am lazy! I know I can get it by putting each one

Re: AST AssetPeople Form

2014-10-10 Thread Sanford, Claire
can get 1 of the values (I can’t remember if it is the Selection or Alias) from the “AR System Metadata: field_enum_values” form Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Friday, October 10, 2014 11:01 AM

Re: AST AssetPeople Form

2014-10-10 Thread Sanford, Claire
-value-num : 81000\Stocks enum-value-num : 82000\Stock of enum-value-num : 83000\Dependent From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: 10 October 2014 17:01 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: AST

Re: AST AssetPeople Form

2014-10-10 Thread Sanford, Claire
and Field ID you can get 1 of the values (I can’t remember if it is the Selection or Alias) from the “AR System Metadata: field_enum_values” form Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Friday, October 10, 2014 11:01

Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site

2014-10-10 Thread Sanford, Claire
Why not just add the URL to a line of text on a button? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Friday, October 10, 2014 3:16 PM To: arslist@ARSLIST.ORG Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal

Re: ENGAGE one week away

2014-10-06 Thread Sanford, Claire
Doug Mueller wrote: If you are not able to attend, keep an eye out for ways to participate in some aspects of the event from home. I am looking forward to this very much! Just could not swing the time away from work this time around! Claire From: Action Request System discussion

Re: Mobile solutions for Remedy ARS/ITSM

2014-10-02 Thread Sanford, Claire
solutions for Remedy ARS/ITSM ** Mobile reach is another one. But might be expensive.. They will be at Engage.. On Oct 1, 2014 3:06 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Someone in the last month or so sent me an email regarding a mobile application for Remedy

Re: Mobile solutions for Remedy ARS/ITSM

2014-10-01 Thread Sanford, Claire
Someone in the last month or so sent me an email regarding a mobile application for Remedy and it looked great and was not as expensive as some I have seen. I have gone through my email and was not able to find it. I just recently had a forced archive and am bouncing back and forth between my

Re: Mobile solutions for Remedy ARS/ITSM

2014-10-01 Thread Sanford, Claire
While you are at Engage, find Anders Wilhelm, he has a product as well! You will see a lot of great things at the vendor fair part of the conference! Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terri Lockwood Sent: Wednesday, October

Re: BMC:Engage is only 5 weeks away!

2014-09-09 Thread Sanford, Claire
For anyone that is going and paying their own way, there is a Groupon deal for a hotel that is 4.2 miles away! Wyndham Lake Buena Vista

ENGAGE

2014-09-02 Thread Sanford, Claire
Wow! This email is just a little too late! An excerpt from the email I received from BMC today! Unparalleled access to BMC product experts, partners, service providers, and customers for in-depth user sessions and learning labs on technical topics * Evening with the Experts hosted by Doug

Re: ENGAGE

2014-09-02 Thread Sanford, Claire
Subject: Re: ENGAGE ** Too late for the 'early bird' rate, or too late to attend at all? On Tue, Sep 2, 2014 at 1:07 PM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: ** Wow! This email is just a little too late! An excerpt from the email I

CMDB Question - Application vs Software

2014-08-15 Thread Sanford, Claire
For those of you who are experts at setting up the CMDB I have a question. How do you differentiate between Application and Software. If you do, why? Also can you provide a few examples of what you consider an Application and what you consider Software. If you don't differentiate, why? I

Re: Changing servers

2014-08-13 Thread Sanford, Claire
Search the BMC KB or Documents area. There is a booklet that has all of the steps that need to be taken to change a server name. Below is the document name: Making Server Name Changes When Using a Duplicated or Migrated Environment Claire From: Action Request System discussion list(ARSList)

Re: ENGAGE

2014-08-08 Thread Sanford, Claire
. We haven't missed you all these years. Maybe I need to just let it soak in for a day or two?.?.?. Unless I am overlooking something it seems there are very few presentations by customers. On Mon, Jul 28, 2014 at 3:46 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote

OT - Larry Garlick is back!

2014-08-04 Thread Sanford, Claire
For those of us that are not Alum... tell us about him and what he is doing ect... that has you so excited! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom Sent: Monday, August 04, 2014 2:07 PM To:

Re: OT - Larry Garlick is back!

2014-08-04 Thread Sanford, Claire
] On Behalf Of Sanford, Claire Sent: Monday, August 04, 2014 3:57 PM To: arslist@ARSLIST.ORG Subject: OT - Larry Garlick is back! For those of us that are not Alum... tell us about him and what he is doing ect... that has you so excited! -Original Message- From: Action Request System discussion

Re: Mid-Tier 8.1 upgrade and Copy to New

2014-07-31 Thread Sanford, Claire
to the said feature in Applications. Regards, Ravi From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: 31 July 2014 05:16 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Mid-Tier 8.1 upgrade and Copy to New ** I have

Re: Mid-Tier 8.1 upgrade and Copy to New

2014-07-31 Thread Sanford, Claire
that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, July 31, 2014 11:48 AM To: arslist

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