Updating Site Address after a Push Field to Site
I may just be over thinking this issue, but I need to be able to have the Site Address field update when a Push Field from an escalation modifies the Site field. Most of the workflow around this change happens with a Menu Select or a Return function. We update Remedy accounts through Active Directory, and when the Site changes I need the address field to follow suit otherwise it renders the account invalid. I have tried modifying the existing workflow to run on Submit, Modify, After Submit and After Modify, but it will not update the Site Address. Workflow appears to be firing off of AL CTM:SHR:Site-STU-LookUp_100 followed by AL CTM:SHR:Site-STU-Setup-G-120_NotQuery which calls AL Guides SHR:SHR:SetupSiteAddress and CTM:SHR:Setup Site Menu. No matter how I process this workflow I cannot get this information to update with the Push Field. The workflow fires perfectly with Menu Select and on Return. Any insight would be helpful. ARS 7.5 p3 ITSM 7.6 SQL 2005 Windows Server 2008 64-bit Thanks, Shane Buchholz Systems Analyst II - Remedy Information Services Operations Samaritan Health Services Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Updating Site Address after a Push Field to Site
** Shane, If you are talking about the Site Address field on the CTM;People form, its a display only field. When a people record is displayed, the address gets built from the address info on SIT:Site for the corresponding site. Or am I missing what you are trying to do? Thad Esser Remedy Developer From: Shane Buchholz sha...@samhealth.org To: arslist@ARSLIST.ORG Date: 03/09/2010 12:21 PM Subject: Updating Site Address after a Push Field to Site Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** I may just be over thinking this issue, but I need to be able to have the Site Address field update when a Push Field from an escalation modifies the Site field. Most of the workflow around this change happens with a Menu Select or a Return function. We update Remedy accounts through Active Directory, and when the Site changes I need the address field to follow suit otherwise it renders the account invalid. I have tried modifying the existing workflow to run on Submit, Modify, After Submit and After Modify, but it will not update the Site Address. Workflow appears to be firing off of AL CTM:SHR:Site-STU-LookUp_100 followed by AL CTM:SHR:Site-STU-Setup-G-120_NotQuery which calls AL Guides SHR:SHR:SetupSiteAddress and CTM:SHR:Setup Site Menu. No matter how I process this workflow I cannot get this information to update with the Push Field. The workflow fires perfectly with Menu Select and on Return. Any insight would be helpful. ARS 7.5 p3 ITSM 7.6 SQL 2005 Windows Server 2008 64-bit Thanks, Shane Buchholz Systems Analyst II - Remedy Information Services Operations Samaritan Health Services Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: Updating Site Address after a Push Field to Site
I missed that portion on my email. This is indeed on the CTM:People form, and the Site Address field updates when the Site is selected from the Menu or when you hit the Enter key in that field. The update to Site Address does pull the information from the SIT:Site Alias Company LookUp form I believe. Thanks, Shane Buchholz Systems Analyst II - Remedy Information Services Operations Samaritan Health Services From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad K Esser Sent: Tuesday, March 09, 2010 12:38 PM To: arslist@ARSLIST.ORG Subject: Re: Updating Site Address after a Push Field to Site ** Shane, If you are talking about the Site Address field on the CTM;People form, its a display only field. When a people record is displayed, the address gets built from the address info on SIT:Site for the corresponding site. Or am I missing what you are trying to do? Thad Esser Remedy Developer From: Shane Buchholz sha...@samhealth.org To: arslist@ARSLIST.ORG Date: 03/09/2010 12:21 PM Subject: Updating Site Address after a Push Field to Site Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** I may just be over thinking this issue, but I need to be able to have the Site Address field update when a Push Field from an escalation modifies the Site field. Most of the workflow around this change happens with a Menu Select or a Return function. We update Remedy accounts through Active Directory, and when the Site changes I need the address field to follow suit otherwise it renders the account invalid. I have tried modifying the existing workflow to run on Submit, Modify, After Submit and After Modify, but it will not update the Site Address. Workflow appears to be firing off of AL CTM:SHR:Site-STU-LookUp_100 followed by AL CTM:SHR:Site-STU-Setup-G-120_NotQuery which calls AL Guides SHR:SHR:SetupSiteAddress and CTM:SHR:Setup Site Menu. No matter how I process this workflow I cannot get this information to update with the Push Field. The workflow fires perfectly with Menu Select and on Return. Any insight would be helpful. ARS 7.5 p3 ITSM 7.6 SQL 2005 Windows Server 2008 64-bit Thanks, Shane Buchholz Systems Analyst II - Remedy Information Services Operations Samaritan Health Services Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Updating Site Address after a Push Field to Site
If you are trying to trigger ALs from an escalation, that won't work. What you need to do (or what I would do) is create a filter that duplicates the action of the OOB active links. You can then set this to fire on Modify and even check to see if the address field is empty first. Regards, Chuck Baldi On Tue, Mar 9, 2010 at 4:31 PM, Shane Buchholz sha...@samhealth.org wrote: ** I missed that portion on my email. This is indeed on the CTM:People form, and the Site Address field updates when the Site is selected from the Menu or when you hit the Enter key in that field. The update to Site Address does pull the information from the SIT:Site Alias Company LookUp form I believe. Thanks, Shane Buchholz Systems Analyst II - Remedy Information Services Operations Samaritan Health Services *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Thad K Esser *Sent:* Tuesday, March 09, 2010 12:38 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Updating Site Address after a Push Field to Site ** Shane, If you are talking about the Site Address field on the CTM;People form, its a display only field. When a people record is displayed, the address gets built from the address info on SIT:Site for the corresponding site. Or am I missing what you are trying to do? *Thad Esser* Remedy Developer From: Shane Buchholz sha...@samhealth.org To: arslist@ARSLIST.ORG Date: 03/09/2010 12:21 PM Subject: Updating Site Address after a Push Field to Site Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** I may just be over thinking this issue, but I need to be able to have the Site Address field update when a Push Field from an escalation modifies the Site field. Most of the workflow around this change happens with a Menu Select or a Return function. We update Remedy accounts through Active Directory, and when the Site changes I need the address field to follow suit otherwise it renders the account invalid. I have tried modifying the existing workflow to run on Submit, Modify, After Submit and After Modify, but it will not update the Site Address. Workflow appears to be firing off of AL CTM:SHR:Site-STU-LookUp_100 followed by AL CTM:SHR:Site-STU-Setup-G-120_NotQuery which calls AL Guides SHR:SHR:SetupSiteAddress and CTM:SHR:Setup Site Menu. No matter how I process this workflow I cannot get this information to update with the Push Field. The workflow fires perfectly with Menu Select and on Return. Any insight would be helpful. ARS 7.5 p3 ITSM 7.6 SQL 2005 Windows Server 2008 64-bit Thanks, Shane Buchholz Systems Analyst II - Remedy Information Services Operations Samaritan Health Services -- Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
