Babajan: It would help us to help you if you would tell us the following:
1. What customer companies do you have configured in your ITSM implementation? 2. What Company is the customer from the ticket where you’re seeing the task error from? 3. What Company is the Product Categorization on your task associated with, -Global- or a specific company? 4. What Access Restrictions, if any, does the person trying to relate the tasks to the Incident/Change record have in his/her user profile? (This information is available on the Login/Access Details tab) Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of babajan baig Sent: Thursday, May 08, 2014 8:13 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Issue while Relating Tasks in 8.1 ** Hello Team, I am unable to relate task template/create adhoc task at the time of creation of incident(s)/change(s) tickets in 8.1 environment. It throws the below error message all time: The product categorization information is not valid for the specified company, "". (ARERR 1291047). But even though the product categorization and its association with the respective company is all fine, it is throwing the error message. Could you please help me in getting this issue fixed? Thanks in Advance. -M Babajan Baig. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
