Ron: Although this is not relevant to your main question, I wanted to mention it to you as FYI, as it's what Roger was driving at with the questions he asked you.
I understand that the information you have immediately available to you is your User Tool version and Developer Studio version, but anyone who works with ITSM also has an AR System version (call that the version of the underlying server infrastructure) and a version of ITSM that you tell your users that they are on (call that the application version). If you aren't sure, ask one of your ITSM server admins. I am not an ITSM server admin myself, so I have to ask ours about these things 1x-2x a year to make sure that I didn't miss an upgrade somewhere along the way. There is also a server OS version and a DB version as well as the AR System version, Application version, User Tool version, and Dev Studio version that can come into play when answering questions. I finally put them into my ARSList signature (the ones that apply for the type of questions I most often need answers from the List for) so that I wouldn't drive myself crazy trying to remember it all! Natalie Stroud SAIC @ Sandia National Laboratories ARS/ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P. Sent: Monday, December 23, 2013 2:07 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Form ? ** BMC Remedy Action Request System - BMC Remedy User Version 7.6.04 SP3 and BMC Remedy Developer Studio Version: 8.1.00 is all I have. Thanks, Ron Young "Do not count the days; make your days count." (Muhammad Ali) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Monday, December 23, 2013 3:02 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Form ? ** You listed Dev 8 and User 7.6.04, please confirm what version of ARS and ITSM you have. It is possible that you do not have an Overlay capable form. -----Original Message----- From: Ron Young <rpyo...@southernco.com<mailto:rpyo...@southernco.com>> To: arslist <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> Sent: Mon, Dec 23, 2013 3:59 pm Subject: Form ? Dev 8/User 7.6 I am in Best Practice Mode looking at a form. Marked Overlay. This was an OOB Form that numerous people have edited...which I hate. Anyway, now I can not "Convert to Custom" (which I wouldn't want to do anyway, right...with an OOB Form?). I can't "Convert to Base" nor can I "Create Overlay". These features are all greyed out. Why would this happen? Do I need to delete the overlay and leave it back at the Original form in Base Mode and then go back in, in Best Practice Mode and create the Overlay and make the editions. I looked at several of my overlaid forms and this is true with them all...is this normal with overlaid? I may just be scatter brained due to the holidays coming up and just not thinking Remedy if you get my point but I had to ask. Ron _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<https://urldefense.proofpoint.com/v1/url?u=http://www.arslist.org&k=k4uTPtKceKyJbrKTKO%2FDpA%3D%3D%0A&r=acCMp2P5cctjq7hCkmdL%2Bd8SmbryZFsEdaDSOrjVCWM%3D%0A&m=F6Hmyxl7nP6FQCcFnBSu%2Fq4Rmt0xqNtPUHoBXDLcfxE%3D%0A&s=1b3172cbb9f0c5653db2bba235b4048c82ac8ffac0400e53ec907c41403aec41> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
