Re: Allow support staff to edit all Incident Tickets

University Email: rfu...@fiu.edu http://uts.fiu.edu -Original Message- From: remedy lee [mailto:haeyoon@gmail.com] Sent: Tuesday, June 15, 2010 10:51 PM Subject: Re: Allow support staff to edit all Incident Tickets You don't need to create a filter for that workflow. You can set the assignment

Allow support staff to edit all Incident Tickets

Hi Everyone, We have rolled out Remedy ITSM 7.5 to the users in April. We are now doing follow-up feedback to see what the users like and dislike. One constant is they want to be able to update and transfer Incident tickets no matter what queue it is in. For example if the Service Desk has a

Re: Allow support staff to edit all Incident Tickets

support staff to edit all Incident Tickets Hi Everyone, We have rolled out Remedy ITSM 7.5 to the users in April. We are now doing follow-up feedback to see what the users like and dislike. One constant is they want to be able to update and transfer Incident tickets no matter what queue

Re: Allow support staff to edit all Incident Tickets

there in 7.5... Marcelo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tricia Sent: Tuesday, June 15, 2010 4:30 PM To: arsl...@arslist.org Subject: Allow support staff to edit all Incident Tickets Hi Everyone, We