What is the name of your server (is it server or server.xyz.com)?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Tuesday, August 25, 2009 6:17 PM
To: arslist@ARSLIST.ORG
Subject: Email server reference
Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Tuesday, August 25, 2009 9:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email server reference
**
I tried that, and all it did was append what I entered to the URL it is
building. 7.1 didn't do
: Email server reference
What is the name of your server (is it server or server.xyz.com)?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Tuesday, August 25, 2009 6:17 PM
To: arslist@ARSLIST.ORG
Subject
@ARSLIST.ORG
Subject: Re: Email server reference
What is the name of your server (is it server or server.xyz.com)?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Tuesday, August 25, 2009 6:17 PM
To: arslist
)
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Wednesday, August 26, 2009 9:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email server reference
In the server config and ar.cfg it is server. It's pulling from somewhere or
building server.xyz.com
In Mid-Tier configuration there are 2 entries (server
...@arslist.org] On Behalf Of strauss
Sent: Wednesday, August 26, 2009 8:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email server reference
**
Here is what I have set in my 7.5 server Email Notification Web Path :
https://arsweb8.ars.unt.edu:8443/arsys
(In my past experience, putting a trailing
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Wednesday, August 26, 2009 10:41 AM
Subject: Re: Email server reference
In the server config and ar.cfg it is server. It's pulling from somewhere or
building server.xyz.com
In Mid-Tier configuration there are 2 entries
: Email server reference
**
The problem is that if you don't refer to your server using the FQDN, and just
the short, you would want your URL to be
https://arsweb8.ars.unt.edu:8443/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=remedy7eid=NTS00332045
but Remedy doesn't allow any
qualified domain
name, just not what you want)?
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Wednesday, August 26, 2009 8:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email server reference
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, August 26, 2009 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email server reference
Mark,
When you say that the server is wrong, what exactly
We cannot seem to locate where Remedy stores the AR server name that it
inserts into the URL on a notification.
ARS 7.5
SQL Server
Windows OS
For example:
The URL in the email is something like this:
http://webserve...ARServer...12345
in URLs in new records created in AR System Email Messages and
changes it to the correct server.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Tuesday, August 25, 2009 5:17 PM
To: arslist@ARSLIST.ORG
Subject: Email server
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Tuesday, August 25, 2009 9:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email server reference
**
AR System Administration Console - System - General - Server Information
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