Use the HPD:Help Desk_SLA join
Stuart Schon Service Desk Systems - Manager From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub Sent: Thursday, 28 February 2013 1:45 AM To: arslist@ARSLIST.ORG Subject: HPD_Field for SLM ** Dears. which columns required can be selected from HPD form in case Service level breached , passed .. etc usually we are using SLM Measurement for this task , but the current Web Service with Third Party application collect the data from HPD only Any Idea -- _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
