UNCLASSIFIED We are using ARS 6.3 patch 21 Windows Server 2003 SQL 2000 Help Desk 5.5
Using a Filter, Push Fields Action, I mapped File 1 (attachment field) to receive $Email$. The encapsulated email is attached; it includes the sender's digital signature and attachments as sent. The attachment is a Message number.msg Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x248 Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Monday, April 14, 2008 10:21 AM To: arslist@ARSLIST.ORG Subject: How to add the attachment included in an email message when creating a new Incident ** Morning All! I've set up workflow to create new or modify existing records in Incident Management when a request is submitted via email thru the AR System Email Messages form; however I'm struggling with getting it to include any attachments. I've searched thru arslist and BMC's KB for different phrases, but am not finding anything about it... I'm guessing I'm using wrong phrases or words, so if anyone could point me in the right direction I'd really appreciate it! Or if there are any whitepapers, etc about the process that's even better :-). I have a pdf on the Email Engine however it's using a template but we want to do this freeform, so basically if an email is submitted into the AR System Email Messages form, AND it gets pushed into the Incident Management app, then I need any attachments that were sent in the email to be attached to the ticket we created or modified. Thanks so much for any assistance!!! :-) Mary Dollus ARS 7.0.01 patch 005 SQL server 2005 IM App 7.0.01 patch 006 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
