Re: How to hunt down the domain of the e-mail?

@ Carey Matthew Yes, I've run a select * from AR_SYSTEM_EMAIL_MAILBOX_CONFIG, but found no spoor of the old domain here... @ Thad select s.name Form, f.name Filter_Name, fn.mechanism,fn.NOTIFYTEXT, fn.username from filter f, filter_mapping fm, arschema s, filter_notify fn where f.filterid =

Re: How to hunt down the domain of the e-mail?

On 27 Aug., 20:43, Thad K Esser tkes...@regence.com wrote: If you are using ITSM, check the people record. Thad, we don't have ITSM. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

Re: How to hunt down the domain of the e-mail?

Mark, I see that you are looking at the notify actions (via sql). You might also want to consider the idea of other actions that could be appending a constant string to an ARS 'Login Name' too. (a Set Field, Push Field, Direct SQL[but I doubt it]) You might also approach this form a more

Re: How to hunt down the domain of the e-mail?

Carey Matthew, I see that you are looking at the notify actions (via sql). You might also want to consider the idea of  other actions that could be appending a constant string to an ARS 'Login Name' too. (a Set Field, Push Field, Direct SQL[but I doubt it]) We're not using direct SQL. I will

Re: How to hunt down the domain of the e-mail?

Have you tried arreload?...this can force a flush of the existing user cache and reload it from the user table. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Milke Sent: Friday, August 28, 2009 5:58 AM To:

Re: How to hunt down the domain of the e-mail?

Hi LJ, Have you tried arreload?...this can force a flush of the existing user cache and reload it from the user table. I haven't, but my user_cache table has just one record in it. I'll try anyway. Thanks for this hint. Mark

Re: How to hunt down the domain of the e-mail?

You only have one user record?...Demo? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Milke Sent: Friday, August 28, 2009 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: How to hunt down the domain of the e-mail? Hi

Re: How to hunt down the domain of the e-mail?

So its getting to the AR System Email Messages form with the old domain in the 'To' field, and it only happens when a notification goes out to the group that these two users are in (so it wouldn't be a default mailbox setting). You've tracked the down the workflow that is sending the

Re: How to hunt down the domain of the e-mail?

Mark, I have a simple, stupid question, and you may have already answered it before, but how long ago was the domain name change made, and has the e-mail engine been restarted since then? I'm wondering about the possibility of the e-mail engine having old values cached in memory. Lyle

How to hunt down the domain of the e-mail?

Hi Listers, a few month ago our company changed it's name, so the domain name changed too. We've changed the e-mail addresses in the User form and everywhere. Watching notifications in the AR System Email Messages I still can see e-mails using the old domain, even though I see the right domain

Re: How to hunt down the domain of the e-mail?

Mark, Did you look in this form AR System Email Mailbox Configuration for references to the old domain? -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick

Re: How to hunt down the domain of the e-mail?

If you are using ITSM, check the people record. In older versions some emails were sent using the email address from SHR:People and some were sent from the User form. The data was supposed to stay in synch, but occasionally it wouldn't be. I don't think that issue exists in 7.0.3 with the