Re: ITSM 7.6 upgrade from 7.0.03 Patch 9

2012-05-14 Thread Team Remedy
Sorry, but i don't understand first solution proposed: Make sure you bring in origin objects (ie from a clean ITSM 703 patch 9 environ) We starting from a custom ITSM 703 patch environ e don't understand how starting from a clean ITSM ... So, the environment 703 has several custom (more 100

Re: ITSM 7.6 upgrade from 7.0.03 Patch 9

2012-05-11 Thread Chuck
Make sure you placed your customizations into overlays. Make sure you bring in origin objects (ie from a clean ITSM 703 patch 9 environ), Rerun installer. -OR- If the number of missing items in logs is few. Add the fields manually onto the forms after you have done a restore to previous point

Re: ITSM 7.6 upgrade from 7.0.03 Patch 9

2012-05-10 Thread Pierson, Shawn
upgrade from 7.0.03 Patch 9 We are upgrading the ITSM 7.0.03 Patch 9 to 7.6.04. - Upgrade ARServer from 7.1 to 7.6 done - OK - Upgrade Atrium from 7.1 to 7. done - OK - Upgrade ITSM from 7.0.03 PAtch 9 to 7.6.04 failed - KO The logs about upgrade ITSM writing problem with import form Help Desk

ITSM 7.6 upgrade from 7.0.03 Patch 9

2012-05-09 Thread team.rem...@libero.it
We are upgrading the ITSM 7.0.03 Patch 9 to 7.6.04. - Upgrade ARServer from 7.1 to 7.6 done - OK - Upgrade Atrium from 7.1 to 7. done - OK - Upgrade ITSM from 7.0.03 PAtch 9 to 7.6.04 failed - KO The logs about upgrade ITSM writing problem with import form Help Desk and other. Here some row of