Sorry,
but i don't understand first solution proposed:
Make sure you bring in origin objects (ie from a clean ITSM 703 patch 9
environ)
We starting from a custom ITSM 703 patch environ e don't understand how
starting from a clean ITSM ...
So, the environment 703 has several custom (more 100
Make sure you placed your customizations into overlays.
Make sure you bring in origin objects (ie from a clean ITSM 703 patch 9
environ),
Rerun installer.
-OR-
If the number of missing items in logs is few. Add the fields manually onto
the forms after
you have done a restore to previous point
upgrade from 7.0.03 Patch 9
We are upgrading the ITSM 7.0.03 Patch 9 to 7.6.04.
- Upgrade ARServer from 7.1 to 7.6 done - OK
- Upgrade Atrium from 7.1 to 7. done - OK
- Upgrade ITSM from 7.0.03 PAtch 9 to 7.6.04 failed - KO
The logs about upgrade ITSM writing problem with import form Help Desk
We are upgrading the ITSM 7.0.03 Patch 9 to 7.6.04.
- Upgrade ARServer from 7.1 to 7.6 done - OK
- Upgrade Atrium from 7.1 to 7. done - OK
- Upgrade ITSM from 7.0.03 PAtch 9 to 7.6.04 failed - KO
The logs about upgrade ITSM writing problem with import form Help Desk and
other. Here some row of
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