ST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, October 30, 2014 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 8.1.2 Installer Deleting Overlays?
**
Fortunately, our strategy has been to make a DEF file of overlays, then
reimport the ones that we need to and adjust them from there if nee
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Thursday, October 30, 2014 12:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 8.1.2 Installer Deleting Overlays?
**
If you have overlayed (overlaid) a form because you have added new fields to
the form, when
(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jim Coryat (jcoryat)
Sent: Thursday, October 30, 2014 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 8.1.2 Installer Deleting Overlays?
**
This is what we have experienced in our environment YMMV.
The issues we observed are with the 8.1 SP1
[mailto:shawn.pier...@energytransfer.com]
Sent: Tuesday, October 28, 2014 8:33 AM
Subject: Re: ITSM 8.1.2 Installer Deleting Overlays?
**
What was the overlay on? I can check on my system to see if it’s something we
had overlaid, and if so, whether we had a problem with it too.
Thanks,
Shawn Pierson
Jim Coryat (jcoryat)
Sent: Tuesday, October 28, 2014 9:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 8.1.2 Installer Deleting Overlays?
**
Funny you mention it…
We did not get an overlay deleted but rather corrupted. Was definitely the
installer doing the damage. After the install completed
Installer Deleting Overlays?
**
I have not seen that. Overlays being deleted is a bit bothersome since we have
been told many times that our overlays will not be touched.
I wonder if there is a technicality in what happened (although still doesn't
make it right). I wonder if the filte
I have not seen that. Overlays being deleted is a bit bothersome since we
have been told many times that our overlays will not be touched.
I wonder if there is a technicality in what happened (although still
doesn't make it right). I wonder if the filter was deleted in one phase of
the upgrade a
Good afternoon,
We're testing ITSM 8.1.2 and found something curious. It was easy enough to
fix so I'm not opening a ticket with BMC right now (although if someone from
BMC is curious, they already have a ticket on a different issue and can read
our logs from that one.)
Basically, we have an
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