Re: OT: Is CTI still relevant? (was Categorization)

: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gupta, Girish Sent: Thursday, January 29, 2015 10:12 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Is CTI still relevant? (was Categorization) ** Few usages of CTI: 1. Auto-assihnment to support groups 2

Re: OT: Is CTI still relevant? (was Categorization)

Subject: Re: OT: Is CTI still relevant? (was Categorization) ** Jason, I've mulled over the same questions - what is the best way to categorize a ticket to achieve routing and reporting? I think one of the inherent issues with CTI (and/or Op/Prod cats), is the hierarchical structure of them

Re: Is CTI still relevant? (was Categorization)

: Thursday, January 29, 2015 8:26 PM To: arslist@ARSLIST.ORG Subject: OT: Is CTI still relevant? (was Categorization) ** I thought I would branch off this categorization thread since it is pretty timely to my organization. We are just starting requirement gathering to build our own Help Desk