Re: Question: Overview Console - ITSM 7 - Patch 6

2008-03-12 Thread haeyoon . lee
I'm wondering something. Updated to ITSM patch 6. Now in Overview Console... Unassigned view doesn't bring up anything. I have 8 unassigned incidents, but when I check the Overview console, the unassigned doesn't show up. This happens to all support users. Anyone else with this issue? On Mar 5,

Question: Overview Console - ITSM 7 - Patch 6

2008-03-05 Thread T. Dee
Has anyone experienced issues with the Overview Console? When I go into the Overview Console I see Tasks that are NOT Assigned to me, as well I don't belong to any of the Groups of the Tasks that are showing. Odd behaviour.

Re: Question: Overview Console - ITSM 7 - Patch 6

2008-03-05 Thread Howard Richter
I opened up that bug on patch 7.0.0 patch 2. Also check and see if you are missing some assigments as well. I guess they still have not fixed it. hbr On Wed, Mar 5, 2008 at 2:23 PM, T. Dee [EMAIL PROTECTED] wrote: Has anyone experienced issues with the Overview Console? When I go into the

Re: Question: Overview Console - ITSM 7 - Patch 6

2008-03-05 Thread T. Dee
H - thanks - I thought it was a defect. Oh well. Ty On 3/5/08, Howard Richter [EMAIL PROTECTED] wrote: ** I opened up that bug on patch 7.0.0 patch 2. Also check and see if you are missing some assigments as well. I guess they still have not fixed it. hbr On Wed, Mar 5, 2008 at