discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of keith thompson
Sent: Wednesday, January 12, 2011 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Question about ITSM 7.6.03 support group model...
** Hello,
My company has local support and national support. Is there a way to
configure
@ARSLIST.ORG
*Subject:* Question about ITSM 7.6.03 support group model...
** Hello,
My company has local support and national support. Is there a way to
configure the operating companies such that local support users are
restricted to only seeing their local tickets, but can also select
Hello,
My company has local support and national support. Is there a way to
configure the operating companies such that local support users are
restricted to only seeing their local tickets, but can also select the
national support group from the assignment menu, AND not have access to any
other
: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of keith thompson
Sent: Wednesday, January 12, 2011 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Question about ITSM 7.6.03 support group model...
** Hello,
My company has local support and national support
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