Re: Question about ITSM 7.6.03 support group model...

2011-01-16 Thread Terry Bootsma
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of keith thompson Sent: Wednesday, January 12, 2011 1:48 PM To: arslist@ARSLIST.ORG Subject: Question about ITSM 7.6.03 support group model... ** Hello, My company has local support and national support. Is there a way to configure

Re: Question about ITSM 7.6.03 support group model...

2011-01-13 Thread keith thompson
@ARSLIST.ORG *Subject:* Question about ITSM 7.6.03 support group model... ** Hello, My company has local support and national support. Is there a way to configure the operating companies such that local support users are restricted to only seeing their local tickets, but can also select

Question about ITSM 7.6.03 support group model...

2011-01-12 Thread keith thompson
Hello, My company has local support and national support. Is there a way to configure the operating companies such that local support users are restricted to only seeing their local tickets, but can also select the national support group from the assignment menu, AND not have access to any other

Re: Question about ITSM 7.6.03 support group model...

2011-01-12 Thread Brittain, Mark
: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of keith thompson Sent: Wednesday, January 12, 2011 1:48 PM To: arslist@ARSLIST.ORG Subject: Question about ITSM 7.6.03 support group model... ** Hello, My company has local support and national support