Resolved Remedy 7.1 User and ARExport

[Rick Parry]

** Remedy 7.1 Patch 002 solved this issue.   Rick Parry Application Engineer [EMAIL PROTECTED] 801-861-1747 >>> strauss <[EMAIL PROTECTED]> 4/29/2008 1:40 PM >>> Which patch of the 7.1 User Tool?  Patch 001 or 002 was supposed to have fixed a problem with not reading the local form cache - I know it is fixed by patch 002. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/   From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Parry Sent: Tuesday, April 29, 2008 2:31 PM To: arslist@ARSLIST.ORG Subject: Remedy 7.1 User and ARExport ** I have a form that opens in less then 2 seconds when I use the Remedy 6.3 client. However, when I use the Remedy 7.1 client it takes 7.5 seconds. There are multiple API calls called /+EXP (ARExport) that is taking 3.5 seconds total.   From the looks of the log files it is using this call instead of the cached form file. Is this a change from 6.3 to 7.1? Has anyone else seen this performance issue?   Remedy Info: ARServer: 6.3 patch 18 OS: SUSE Linux 10 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___